News & Media
Nearly all contact centers tapping AI
April 8, 2025
Nearly every contact center, 98%, is using AI and 61% are using it have more difficult conversations, according to a Calabrio Research report.
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How retailers can lead the AI-driven CX revolution
by Roman Ptakowski — Chief Commercial Officer – Customer Experience, Bridgenext
The power of AI lies in its ability to optimize CX, but technology alone isn't enough. Success depends on how retailers apply it — structuring data…
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Foot Locker promotes Franklin R. Bracken to president role
April 8, 2025
Franklin R. Bracken, who had been serving as EVP and chief commercial officer at Footlocker, has been named president.
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Crisp acquires Shelf Engine to support retail forecasting, inventory management
April 7, 2025
Crisp, a provider of retail data solutions, has acquired Shelf Engine, an AI-powered in-demand forecasting and automated ordering technology.
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Virtual dressing room global market to hit $42M by 2030
April 7, 2025
The global market for virtual dressing room for e-commerce is projected to hit $4.165 million by 2030 with an annual growth rate of 14.2% in the next five…
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Old Navy deploying Radar tech to elevate customer experience
April 4, 2025
Old Navy is planning a phased roll out of Radar's AI-powered RFID technology to give store associates real-time inventory information so they can locate items…
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Publix faces legal action alleging overcharging at self-checkout
April 4, 2025
A class-action lawsuit has been filed against Publix Super Markets in a Miami federal court, alleging the company's self-checkout systems systematically…
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Advance Auto Parts opening stores following footprint optimization
April 3, 2025
Advance Auto Parts, which announced plan stwo weeks ago to shutter 700 locations by mid year as well as four distribution centers in 2025, plans to open 30 new…
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Only 1% of frontline workers have never dealt with customer incivility
April 3, 2025
Three-fourths, 72%, of front line workers experience or see customer incivility on a daily or weekly basis, with just 1% reporting no encounters with such…
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Understanding Gen Z consumer impact on the retail shopping experience
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Dr. Steven Stovall, Ph.D., associate professor of management at Southeast Missouri State University, shares insight on what Gen Z wants and expects and what…
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Most Americans would pay extra to buy retired products they once loved
April 2, 2025
Two in three American consumers would love retired products they enjoyed in childhood to return and are willing to pay extra (32% more) to see them back on the…
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Embracing the future: Why retailers and employees are warming to AI
by Tal Barmeir — Co-Founder and CEO, BlinqIO
AI has transformed from a promising frontier technology into an indispensable tool across various industries, particularly retail. Although we are seeing a…
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Consumer confidence takes a tumble
April 2, 2025
Consumer confidence has declined for the fourth consecutive month as of March and confidence regarding future employment prospects hit a 12-year low, according…
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UltronAI founder on how AI, computer vision enhance retail checkout, reduce shrink, optimize operations
In this episode of the CX Innovators podcast, Marios Savvides, founder, chairman and CTO at UltronAI, shares insight with RetailCustomerExperience.com editor…
Presented by UltronAI
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Freedom Furniture taps Coveo to boost product discovery in omnichannel shopping
April 1, 2025
Freedom Furniture, an Australian and New Zealand retailer, has deployed Coveo's AI Platform across 60 stores to improve product discovery during the…
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Why dynamic content powered by 1st party data will define retail success in 2025
by Mitchell Weisman — Founder & CEO, Innervate
Retailers who unlock the full potential of first-party data and dynamic content will build stronger customer relationships and drive serious revenue growth.
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Alo Yoga deploys invent.ai for AI-powered inventory decision making
April 1, 2025
Alo Yoga, a luxury activewear brand, is deploying invent.ai, a global retail planning solution, to achieve faster product launches and better inventory…
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AI advantages in retail: Engagement, loyalty and sales
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
A free webinar taking place April 16, sponsored by NICE, will examine how how AI is transforming retail experiences in practical, measurable ways.
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C-brand taps Paytronix for loyalty program, personal messaging
March 31, 2025
Quality Oil Company is partnering with Paytronix to launch Paytronix's guest engagement suite of solutions across 138 retail locations.
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Amazon customer spends nearly $3K, makes 73 purchases a year
March 31, 2025
The average Amazon consumer spent $2,817 on Amazon.com, making 73 purchases last year.
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