News & Media
Ethical AI applications in retail: Building trust through responsible data use
by Jean-Matthieu Schertzer — Chief AI Officer, Eagle AI
Retailers that embrace sound data management and collection principles position themselves for long-term success in an AI-driven marketplace.
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Old Navy arrives on DoorDash
November 26, 2025
Old Navy and DoorDash are partnering to offer Old Navy on the third-party delivery platform.
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Many consumers using AI, social media for holiday shopping
November 25, 2025
More than half, 57%, of holiday shoppers will be using social media when shopping and 39% will be using AI tools.
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Shoppers a bit wary Black Friday deals are really deals
November 25, 2025
A hefty number of shoppers, 84%, believe retailers inflate prices ahead of sales to exaggerate discounts. Skepticism is highest among the younger shopper…
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Kroger shuttering automated delivery fulfillment centers, expanding third-party delivery
November 24, 2025
Kroger is closing three automated delivery fulfillment centers it runs with Ocado, a British online supermarket and tech company.
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The consumer psychology of last-mile delivery: Why reliability beats speed
by Sheila Berry — CRO, UniUni
The next big differentiator in e-commerce won’t be who’s fastest — it’ll be who consumers trust most to deliver on their promises.
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Target debuts app experience in ChatGPT
November 24, 2025
Target has launched a conversational, curated shopping experience in ChatGPT.
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Increasing prices impacting holiday shopper plans
November 21, 2025
Nearly seven in 10 shoppers report increasing prices will impact spending plans this year, with 39% expecting to spend less.
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The ROI of getting shoppers into the holiday spirit with in-store visuals
by Gerry Price — President & CEO, North America, The Look Company
A data-focused approach to in-store holiday visuals and displays lets retailers make informed decisions about aspects of the shopping experience they’ve…
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Holiday shoppers adjusting spend habits due to economy
November 21, 2025
Consumers are showing spending caution this holiday season and adjusting habits in response to economic uncertainty.
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Dog grooming service Woof Gang chief talks digital roadmap strategy
by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media
Pet retailer Woof Gang is embracing digital technology to drive growth, enhance pet owners’ experience and build a fully integrated tech stack to drive value…
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Getting ready for AI and monetization of shopping search results
by Adam Ortman — CEO & Founder, Kinetic319
The AI era may transform not only shopping search but also how and where shopping suggestions appear. Those who start preparing today for direct AI integration…
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Shein opens brick-and-mortar store in Paris
November 20, 2025
Shein, an online fast fashion retailer, has opened its first-ever physical store in Paris.
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Walmart Inc. CEO succession coming in February
November 20, 2025
Walmart Inc. CEO Doug McMillon will retire on January 31, 2026 and John Furner will take the helm as president and CEO as of Feb. 1, 2026.
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Consumer loyalty driven by practical factors, not emotion
November 19, 2025
Consumer loyalty is driven by convenience, product performance and situational need and not emotion devotion.
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Woof Gang debuts app for booking, managing appointments
November 19, 2025
Woof Gang, the fourth largest pet retailer in the U.S., has launched its first-ever app that lets customers book, manage and confirm grooming appointments.
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Rally House earns excellence award for AI in talent acquisition
November 18, 2025
Rally House, which operates nearly 300 stores across 22 states, has earned the Brandon Hall Group Gold Award for excellence in the best use of AI for talent…
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Ship to store: The next strategic fulfillment move for retailers
by Quentin Montalto — Chief Operating Officer, ShipperHQ
For retailers feeling the squeeze of inflation, rising customer expectations and thinning margins, ship to store isn’t an experiment. It’s a strategic move…
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Target debuts AI-powered holiday shopping experience
November 18, 2025
Target aims to make holiday shopping easier, smarter and more fun and has debuted AI-powered tools to make that happen.
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Snipes US launches Snipes Reserve loyalty program
November 17, 2025
Snipes US, a global sneaker and streetwear retailer, has launched a loyalty program called Snipes Reserve.
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