News & Media
What main street can teach Silicon Valley about building loyalty
by Andrew Helms — CEO – USA, SumUp
If Silicon Valley spent half as much time studying Main Street as Main Street spends studying its customers, we’d build technology that feels a lot more like a…
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Sam’s Club, Walmart deploying ‘eye bot’ kiosks
January 2, 2026
Sam's Club and Walmart are deploying 'eye bot' kiosks to over a dozen stores . The kiosks promise to offer eye exams in 15 minutes or less.
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Drugstore chain Rossmann taps Diebold Nixdorf for expansion
December 30, 2025
Rossmann, one of Europe's largest drugstore chains, has tapped longtime partner Diebold Nixdorf to support the retailer's Swiss market expansion strategy.
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The true cost of device downtime: How mobile failures damage customer loyalty
by Apu Pavithran — Founder and CEO, Hexnode | Mitsogo Inc.
Best practice device management means overseeing the small details that have a big impact.
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Transparency a non-negotiable for consumers
December 29, 2025
Consumers view transparency in shopping as a non-negotiable and the top frustration is an unclear product description.
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Home Depot top fav for home improvement shoppers
December 29, 2025
Home Depot captured 29% of home improvement spending in Q3 2025, beating out Lowe's (17%).
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Kohl’s taps Michael Bender as permanent CEO
December 26, 2025
Kohl's has named Michael Bender as its permanent CEO after he served as interim CEO following the departure of Ashley Buchanan.
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7 steps retail leaders can take to protect customer experience during peak seasons
by Nataliia Onyshkevych — CEO, EverHelp
Peak shopping periods test operational resilience — but they also create major opportunities.
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Academy Sports + Outdoors opens 5 stores
December 26, 2025
Academy Sports + Outdoors , a sporting goods and outdoor recreation retailer, has open five locations in Russellville, Ark.; Seguin, Texas; Fort Wayne, Ind.…
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Paying with points gaining popularity with consumers
December 23, 2025
A good majority of consumers, 79%, are using Pay With Points at checkout in-store and online, double the figure from 2023.
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Most UK marketers using AI for holiday campaigns
December 22, 2025
Nearly eight in 10 U.K. marketers (78%) are using AI to plan, test and optimize this year's seasonal campaigns, a 42% jump since 2024.
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Why calls still matter in retail
by Victoria Berezhetska — Content Lead, Phonexa
Learn how you can build an omnichannel marketing funnel using retail customer experiences during phone calls. Synergize lead and phone call campaigns.
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Holiday shoppers tapping mobile device to buy, desktop for returns
December 22, 2025
American consumers are embracing mobile devices when it comes to holiday shopping and using desktop devices when it comes to making returns.
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Goodwill Central Texas pilots ReNu to transform operations, employee experience
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
The Goodwill Central Texas has deployed ReNu, a production software platform, to streamline operations, drive smart decision-making and foster an enhanced…
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Retailers tariff response includes raising prices, reducing products
December 18, 2025
When it comes to the impact of this year's new tariffs retailers are taking several measures.
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Toshiba debuts mobile technology for retailers
December 18, 2025
Toshiba Global Commerce Solutions has debuted its TCx M7 to join the TCx M11 as part of its mobile innovation line, as mobile-first strategies become essential…
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Amazon developing ‘rush’ pickup option
December 17, 2025
Amazon reportedly is developing a in-store pickup option that would let shoppers get an ordered item at an Amazon-owned store within an hour.
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Are you sabotaging your self-service?
by Phil Smith — CEO, QPC Group
Looking to the future, it’s clear that organizations will need to increase their data capture of customer journeys if they hope to maximize the productivity of…
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Costco boasts record-breaking sales in Q1
December 17, 2025
The first quarter of 2026 reveals Costco hit record-breaking sales in what industry watchers state was a stronger than expected earning period.
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Import tariffs cost US households $1.2K
December 16, 2025
The tariffs enacted since the start of the year have cost the typical American consumer household about $1,200, according to figures cited by Democrats serving…
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