News & Media
Lowe’s launches drone delivery, live pilot in North Carolina
October 9, 2026
Home improvement retailer Lowe's is piloting drone delivery at a store in Matthews, North Carolina.
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World Market debuts 250th store
October 8, 2026
World Market, a specialty retailer, has opened its 250th store.
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Having a Costco nearby boosts home value for some
October 8, 2026
If there's a Costco near your home and you live in a very populated area the property value is likely to be higher than homes not near a Costco location.
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Kroger updates employee work dress requirements
October 8, 2026
Kroger has updated its employee work apparel requirements and is mandating all employees wear company-issue shirts.
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AI, social media, digital shopping: What retailers need to do to grab Gen Alpha, Gen Z shoppers
by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media
Retailers need to offer digital discovery for the online Gen Alpha shopper and in the mall experience for the Gen Z. consumer.
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Why agentic AI is the new “best buddy” for retail customer experience teams
by George Ninikas — Senior Vice President of Sales and Accounts, Supply Chain Planning, Americas, ORTEC
Planners do not want AI to simply generate a static delivery plan and walk away. They want a system that can respond as conditions change throughout the day…
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Target leads in grocery delivery, Safeway in curbside pickup
October 7, 2026
Target is the top-performing retailer for grocery delivery and Safeway is the top when it comes to curbside delivery.
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Publix opening NC store in late October
October 7, 2026
Publix plans to open a store in North Carolina on Oct. 28.
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Holiday shoppers looking for free shipping, easy returns
October 7, 2026
In addition to looking for the best deals this holiday season consumers are expecting free shipping and easy returns.
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Before you cut the in-store budget, ask how the number was built
by Vishak Nag Ashoka — Senior Director Of Engineering, Walmart
An under-measured channel and an underperforming one produce the same return on ad spend. They call for opposite decisions.
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Consumer sentiment dipped big in September
October 6, 2026
Consumer sentiment in September hit its lowest level in 12 years, according to Conference Board's Consumer Confidence Index.
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Most c-store consumers engaging with AI
October 6, 2026
Most c-store shoppers, 80%, have engaged with artificial intelligence with most interactions happening at a self-checkout kiosk.
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Retail Control Systems debuts commerce platform for thrift retailers
October 6, 2026
Retail Control Systems, a retail technology provider, has launched Brijjworks, a unified thrift commerce platform designed specifically for secondhand…
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Tech institute deploys Amazon's Just Walk Out checkout-free technology
October 5, 2026
365 Retail Markets and Evergreen Refreshments have opened a checkout-free store in the cafeteria at Lake Washington Institute of Technology in Kirkland…
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Meijer opens Michigan supercenter
October 5, 2026
Supermarket chain Meijer has opened a 159,000-square-foot supercenter in Southeast Michigan.
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Costco ranks top on experience report rankings
October 5, 2026
Costco knocked supermarket chain H-E-B to second place to take the first spot in the second annual ChangeUp "2026 Experience Report," which ranks the top 5…
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Oregon college wellness kiosk offers health products with 24-hour access
October 2, 2026
Oregon State University has installed a wellness vending kiosk in the basement of its Memorial Union on the Corvallis campus, according to an OSU Today report…
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DoorDash launching pilot drone delivery
October 2, 2026
DoorDash has announced in a press release the launch of a drone delivery pilot in northern California in partnership with national restaurant brands such as…
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Holiday shoppers setting budgets, planning earlier
October 2, 2026
Holiday shoppers, facing economic challenges, likely won't spend less this season. What they will change, however, is how they spend.
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Evolving loss prevention into a CX function
by John Kim — Senior Director of Product and Design for Avigilon, Avigilon
Locked displays and extra checkpoints are not meant to antagonize shoppers, but the extent to which they have grown to impact perception is undeniable.
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