News & Media
Maryland 1st state to ban surveillance pricing in grocery outlets
April 29, 2026
Maryland is the first U.S. state to outlaw the use of surveillance pricing in grocery stores and the use of personal data to set potentially higher prices.
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Gap taps Google Gemini as a shopping channel
April 29, 2026
Gap is planning to offer its product within Google's Gemini, which makes it the first top fashion retailer to offer instant checkout within the AI platform.
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Evolvending, ART planning more airport expansions
April 29, 2026
Evolvending and partner Automated Retail Technologies plan to expand their automated dining solution across three more U.S. airports in the next quarter…
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Retailers brace for self-checkout limits
April 29, 2026
Major U.S. retailers including Walmart, Target and Costco are facing potential operational changes as lawmakers in several states move to tighten regulations…
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What makes luxury customer support operationally different
by Anna Bielikova — Chief Operations Officer, Simply Contact
Luxury support is not defined by politeness or its anticipatory nature. It stands out through operational control, speed of decisive action and agents who…
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Texas liquor store tests robotic fulfillment tech
April 28, 2026
A Dallas liquor store is testing an automated retail concept that replaces traditional shelving with a robotic fulfillment system, according to a Dallas…
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Consumers likely not cashing in on tariff refunds
April 28, 2026
Retailers big and small are tapping a tariff refund portal in a quest to recoup $166 billion in tariff costs but the recouped funds aren't likely to trickle…
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Toshiba taps Kerstin Woods as chief solutions, marketing executive
April 27, 2026
Toshiba America Business Solutions has promoted Kerstin Woods to chief solutions and marketing executive, a new role that underscores the company's continued…
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OOH offers big return on investment for luxury brands
April 27, 2026
Out-of-home advertising gives luxury brands a far greater return on investment than any other advertising channel, according to data from Independent Marketing…
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Home Depot solves Pro customers' top headache with real-time delivery tracker
by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media
Home Depot's live tracking tool, available via Home Depot’s website and app, solves what had been a big issue for its Pro customers -- the lack of insight on…
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Levi Strauss & Co. CFO/CGO retiring
April 24, 2026
Harmit Singh, executive vice president and chief financial and growth officer at Levin Strauss & Co. plans to retire but will remain in his role until a…
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Gen AI penetrates over half of US internet households
April 23, 2026
Generative AI has reached more than half of U.S. internet households, 58%, but there's still a lag when it comes to monetization and trust.
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L.L. Bean taps Amperity to revamp customer journey, boost loyalty
April 22, 2026
L.L.Bean has tapped Amperity's Customer Data Coud to revamp end-to-end customer journeys and boost loyalty by delivering more personalized, retention-focused…
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As retailers automate CX trust deficit grows
April 21, 2026
The trust crisis between the consumer and retailer is deepening as retailers struggle to balance AI automation with human connection as 47% of consumers will…
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Digital-style in-store media proving complex for physical store environments
April 21, 2026
There is a critical gap in how in-store media is evaluated across stakeholders, according to an In-Store Marketplace research report conducted with Catalyst…
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“Where’s my package” problem: The revolution in retail logistics
by Sritama Sanyal — Product Marketing Manager, Elastic Run
By elevating logistics from a back-office function into a core component of customer experience, brands can turn one-time buyers into lifelong fans.
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Andon launches AI-run store in San Francisco
April 21, 2026
Technology firm Andon Labs has launched Andon Market, an experimental retail store in San Francisco designed to test how artificial intelligence can operate a…
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Ace Hardware arrives on Uber Eats
April 20, 2026
Ace Hardware has partnered with Uber Technologies to bring the home improvement and hardware retailer's 3,700 locations to the Uber Eats platform.
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Brands falling short on emotional drivers
April 20, 2026
Business-to-consumer companies may be overestimating the strength of their customer loyalty as customers report consistent gaps between the emotional drivers…
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AI is accelerating commerce, but service-led AI is where brands win
by Matt Price — CEO, Crescendo
If agentic commerce scales into a trillion-dollar opportunity, success will hinge on infrastructure.
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