News & Media
US retail sales rebounded late summer
September 24, 2026
Retail sales in the U.S. came back big in August and illustrates the economy's resilience even though consumers are still a bit stressed about inflation.
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Travelers happier with airports
September 24, 2026
Airport satisfaction jumped "significantly" this year, according to the J.D. Power's annual North America Airport Satisfaction study, and the higher ratings…
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Halloween spend to hit $13.5B
September 24, 2026
Halloween spending is projected to hit $13.5 billion, according to the National Retail Federation's annual consumer survey conducted by Prosper Insights &…
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Target updates employee brand attire
September 23, 2026
The Target team members apparel line, called Collection 186, is getting updated. The next evolution of the brand wear that debuted in early summer will arrive…
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Amazon expanding same-day delivery hub
September 23, 2026
Amazon expects to have 1,000 same-day delivery hubs up and running by 2031. The expansion strategy, known internally as Project Mercury, will increase the…
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Kwik taps Par Technology for guest engagement strategy
September 23, 2026
Kwik Fill has selected PAR Retail as a strategic technology partner to help Kwik Fill deliver more relevant, personalized customer experiences while building a…
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Retailers say ‘omnichannel’ but promotions systems say otherwise
by Dan Surtees — Vice President of Strategy, XCCommerce
Retailers love to tout their "one brand" experience, a seamless online, mobile and physical retailing encounter. And, it's true, promotions can be an immediate…
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Toys R Us opening 120 stores this holiday season
September 22, 2026
Toys R Us is gearing up for a big U.S. retail expansion with plans to launch 120 standalone stores this holiday season.
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Holiday shoppers embracing AI helpers
September 22, 2026
Holiday shoppers are embracing AI assistants while prioritizing value and trust, according to the Cordial research report, "Holiday 2026: Consumer Shopping…
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Rising grocery costs will make holiday celebrations stressful
September 22, 2026
A good majority of Americans, 78%, expect higher prices to impact holiday spending and 50% believe rising grocery costs will make holiday hosting more…
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Target Circle Deal Days happening Oct. 6-7
September 21, 2026
Target will hold its next Circle Deal Days sales event Oct. 6-7, offering its loyalty members exclusive savings.
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Costco expands Uber Eats partnership
September 21, 2026
Costco has expanded its U.S. Uber Eats partnership with pickup now available in 47 states, up from 17.
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Michael Kors debuts Netherlands store
September 21, 2026
Michael Kors, an apparel and accessories brand, has opened a store in Leidschendam in the Netherlands.
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Vending machines highlight artistic works
September 18, 2026
A new public art program has placed miniature art vending machines at five locations in downtown Des Moines, Iowa, according to a press release.
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Return policies impacting consumer shopping behavior
September 18, 2026
More than half, 63%, of U.S. shoppers have either stopped shopping with a retailer or abandoned a purchase because of the retailer's return policy.
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Home Depot seeks food truck operators for new program
September 18, 2026
The Home Depot's food operations program, in which the home improvement retailer partners with local and regional food vendors to offer food options outside…
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Why physical-world behavior is essential in retail store site selection
by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media
Real-world mobility data is becoming more valuable as retail store formats shrink.
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How AI helps turn customer feedback into operational decisions in real time
by Sasha Kosmowski — Chief Customer Officer, MelodyArc
Customers will continue to surface problems before most reporting systems do. AI can make that evidence visible early enough for retailers to trace the issue…
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Crocs deploy customer support agents
September 17, 2026
Crocs, a casual footwear retailer, has replaced a scripted self-service support approach with a conversational shopping and support experience.
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Bergdorf Goodman celebrates 125th milestone
September 17, 2026
Bergdorf Goodman is celebrating 125 years as a luxury fashion brand.
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