News & Media
HomeBase USA deploys Simbe’s Tally robot
August 7, 2025
HomeBase USA has deployed Simbe's shelf-scanning robot in pilot programs at two locations.
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How Verizon is tapping AI to drive customer experience innovation
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Verizon has unveiled its most significant customer experience transformation involving every customer channel – from retail stores to its app to its online…
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Bed Bath & Beyond opening Tennessee location this week
August 6, 2025
Bed Bath & Beyond is returning to a physical retail format with the launch of a store in Nashville, Tennessee this week.
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Loyalty programs gain in popularity but brands need to do more
August 6, 2025
Consumer loyalty programs are more popular than ever but not all brands are delivering on expected experiences.
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How Gen AI is shaping the way CPG, retailers operate
by Naveen Saini — VP, Head of Industry, Consumer Products, Retail, Services and Public Sector, Capgemini Engineering, Capgemini
The integration of Gen AI in the CPG and retail sector is driving efficiency, enhancing customer satisfaction and fostering innovation, making it a crucial…
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One quarter of consumers will Buy Now Pay Later for holiday shopping
August 5, 2025
One quarter, 25%, of U.S. consumers plan to use Buy Now, Pay Later services when it comes to holiday shopping this year and 27% of millennials plan to go into…
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Emotions drive over half of American spending
August 5, 2025
More than half, 63%, of American consumers shop emotionally and 74% state it leads to overspending.
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NRS teams with DoorDash to empower local retailers
August 4, 2025
National Retail Solutions Inc. is partnering with DoorDash, leveraging DoorDash's retail APIs, to strengthen small independent retailers nationwide.
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Target ATM explosion under investigation
August 4, 2025
An unknown individual or group used an improvised explosive device on an ATM at a Target in San Ramon, California. The store was closed during the explosion so…
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Nearly half of consumers oppose tariffs
August 1, 2025
Nearly half of U.S. consumers, 43%, oppose White House administration tariff policies while 29% are in support and 28% are neutral on the issue.
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Return on relationship: Why your return policy might be your strongest loyalty tool
by Marie DeLeo — Director, Strategic Consulting, Kobie
In today's retail environment, returns shouldn't be viewed merely as a cost of doing business. When strategically designed and leveraged, they become powerful…
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Home Depot, Lowe’s retain top ranking among home improvement brands
August 1, 2025
Home Depot and Lowe's have maintained their ranking as home improvement category leaders in the Numerator Home Improvement Tracker report, attaining 28% and…
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Southwest debuting seat selection option in 2026
July 31, 2025
Southwest Airlines will give customers options to select their seat during booking starting Jan. 27, 2026.
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More than half of consumers trust AI
July 31, 2025
Over half, 62%, of consumers trust AI to guide brand decisions yet 57% still prefer traditional search engines when researching personal, medical or financial…
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Costco opening tech center in India
July 30, 2025
Costco Wholesale Corp. is planning to open a technology center in Hyderabad, India.
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RaceWay taps Par Technology to power rewards program
July 30, 2025
RaceWay, a convenience retailer with over 240 stores in 11 states, has chosen Par Technology Corp. as its partner for the launch of its first customer loyalty…
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Wegmans Dewitt debuts Instacart’s Caper Carts
July 29, 2025
The Wegmans Dewitt in Syracuse, New York now offers Instacart's smart carts to shoppers, the first stage of launching the smart carts at Wegmans store.
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Why slow websites kill sales and what retailers can do about it
by Gerardo Dada — Field Chief Technology Officer (CTO), Catchpoint Systems, Inc.
The simple truth is slow websites kill sales. Upgrading the monitoring strategy goes beyond preventing outages or measuring page load times. It's about also…
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Lidl takes a leap forward in digital evolution
July 29, 2025
Lidl is launching an enhanced self-scanning feature, integrated directly into its Lidl Plus loyalty app, which the company states will "transform" the in-store…
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Food Lion deployment completes Flybuy integration across Ahold Delhaize stores
July 28, 2025
Food Lion has deployed Flybuy, an AI-powered location engine, to power the grocer's Food Lion To Go, its curbside pickup program.
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