News & Media
Armaf turns airport traffic into fragrance sales
June 22, 2026
Dubai-based Travel Retail Sales & Services, working with fragrance brand Armaf and Abu Dhabi Airports, has introduced what the companies describe as the…
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From gut feel to ground truth: How AI is reshaping the in-store experience
by Leslie Walsh — Head of Strategy, RYA
In-store events represent one of retail's most significant investments and one of its least-interrogated planning processes. Most brands approach activation…
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Kiosk gives Annapolis visitors around-the-clock access to local info
June 22, 2026
The nonprofit tourism organization Visit Annapolis & Anne Arundel County has installed a 24-hour outdoor digital information kiosk at its visitors center…
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Tord Olav Dønnum on the future of autonomous foodservice
by Richard Slawsky — Editor, Connect Media
Tord Olav Dønnum discusses how robotics, automation and artificial intelligence are reshaping foodservice operations and how autonomous kitchens can help…
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Smarter stores: How location intelligence is enhancing retail CX
by Anand Ramchandran — Marketing Strategy and Data Analytics, Mapsted
For retail leaders managing a growing store network, the focus is no longer just on driving footfall—it is about what that traffic actually delivers.
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Movie theater phone policy change draws ire
June 18, 2026
Typically, in most movie theaters, the use of a smartphone device isn't welcome. Most theaters run promo before a movie begins that requests phones be put…
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More than half of consumers leave a retailer over poor payment experience
June 17, 2026
More than half of consumers, 55%, walk away from a business, or consider not shopping at a local business again, when the payment experience proves to be…
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Consumer confidence dips a bit in May
June 17, 2026
Seventy four million consumers are expecting finances to be worse than current finances in the next year and the May Consumer Confidence score reflected a…
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May retail sales reflect growth once again
June 16, 2026
Retail sales grew for the eighth consecutive month, according to the CNBC/NRF Retail Monitor released by the National Retail Federation.
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Kohl’s taps Elliott Rodgers as COO
June 16, 2026
Kohl's has named Elliott Rodgers as it's COO and he will step into the role on Sept. 9.
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Most Father’s Day spending will happen in retail stores
June 16, 2026
Over half, 58%, of Father's Day shoppers expect to do all or most of their holiday shopping in-store, while 17% will do it all or mostly online.
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Father’s Day spend projected to hit record breaker
June 15, 2026
Father's Day spending is projected to hit $27.9 billion this year, according to an annual survey from the National Retail Federation which was conducted by…
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The end of “Spring Splurges”: Why AI is driving more intentional retail behavior
by Piyush Patel — Chief Ecosystem Officer, Algolia
Seasonal retail moments like spring refreshes aren’t going away, but they are evolving. What was once a cycle of impulse buying is becoming a cycle of…
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Why retailers are bringing back the catalog, but making it digital
by Janina Moza — Chief Marketing Officer, Flipsnack
Acquiring a new customer has never been cheap. But the past few years have made it significantly more expensive. CPCs are up. Organic reach has narrowed. The…
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Rocky’s ACE Hardware taps Mi9 as retail tech partner
June 15, 2026
Rocky's ACE Hardware, one of the largest ACE Dealers in the U.S., has tapped Mi9 Retail, a provider of enterprise software, to serve as its partner for the…
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AI fatigue in retail Is a chatbot problem, not an AI problem
by Alessio Bonfietti — Chief Science Officer, Data, AI and Analytics, XTEL
What's often labeled as "AI fatigue" is actually something more specific — interface exhaustion. The issue isn't AI itself, but how it's been deployed.
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Tractor Supply Company acquires veterinary services business VIP Petcare
June 12, 2026
Tractor Supply Company, a rural lifestyle retailer, has acquired the veterinary services business VIP Petcare from PetIQ, a Bansk Group company.
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Martha Stewart prepping AI-powered home management site
by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media
The startup, due to launch the Hint site, has $10 million in seed funding from Slow Ventures, a venture capital fund.
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The Raley’s Companies launch in-store media network
June 11, 2026
The Raley's Companies is launching an in-store retail media network with Grocery TV across 208 stores spanning Raley's, Bel Air, Nob Hill, Bashas', Food City…
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The missing link in retail AI ROI: Connected process chains
by Dietmar Guhe — Vice President Research and Innovation, Arvato
Without embedding AI across process chains, retailers risk missing AI's full return on investment potential.
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