News & Media
Andon launches AI-run store in San Francisco
April 21, 2026
Technology firm Andon Labs has launched Andon Market, an experimental retail store in San Francisco designed to test how artificial intelligence can operate a…
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Ace Hardware arrives on Uber Eats
April 20, 2026
Ace Hardware has partnered with Uber Technologies to bring the home improvement and hardware retailer's 3,700 locations to the Uber Eats platform.
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Brands falling short on emotional drivers
April 20, 2026
Business-to-consumer companies may be overestimating the strength of their customer loyalty as customers report consistent gaps between the emotional drivers…
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AI is accelerating commerce, but service-led AI is where brands win
by Matt Price — CEO, Crescendo
If agentic commerce scales into a trillion-dollar opportunity, success will hinge on infrastructure.
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RunDTC partners with Dooney & Bourke to modernize retail ecosystem
April 17, 2026
RunDTC is partnering with Dooney & Bourke to modernize the brand's entire retail ecosystem.
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Retail AI Council debuts AI assistant
April 16, 2026
The Retail AI Council has debuted an AI assistant providing actionable guidance for retailers based in practitioner knowledge and not vendor marketing.
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Ikea opening LA store, expanding Southern California footprint
April 15, 2026
Ikea plan to open its first store in the city of Los Angeles this spring.
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How agentic ecosystems are redefining the consumer experience
by Meriel Neighbour — Chair of Ambassadors at MACH Alliance; Director of Technology Delivery and Transformation at River Island, MACH Alliance
While there's more hype and excitement around customer-facing AI chatbots or flashy generative AI tools, consumer loyalty comes from providing a consistent…
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Huck’s Market deploys Tote POS platform
April 14, 2026
Huck's Market, a c-store chain with 135 locations across the Midwest, has begun deploying Tote's AI-native POS platform with an initial launch in Carmi, Ill.
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Lowe’s debuts home maintenance subscription program powered by store associates
April 13, 2026
Lowe's has launched a store associate-powered home maintenance subscription called HomeCare+.
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Verizon hospitality leader shares insight on eliminating retail's phantom inventory
by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media
Verizon's hospitality strategy leader Katie Riddle shares insight on how to avoid phantom inventory and how computer vision technology is giving retailers…
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Autonomous retail concept scales up at Circa Resort
by Richard Slawsky — Editor, Connect Media
VenHub Global Inc. and Circa Resort & Casino in Las Vegas are innovating on what may be the world's most advanced autonomous smart store installation.
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More consumers tapping AI when looking for a deal
April 10, 2026
A hefty number of consumers, nearly 70%, are using AI to find deals and retailer discounts.
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Amazon to stock weight loss drug in clinic kiosks
April 10, 2026
Amazon.com plans to begin stocking Eli Lilly's newly approved oral weight loss drug at kiosks located in some of its primary care clinics, while also offering…
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Fuel costs hitting import carriers may impact retailers, customers
April 9, 2026
While imports at U.S. container ports aren't being significantly impacted by the Iran conflict, an increase in fuel costs for ocean carriers could eventually…
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Eyefactive takes 2nd place in omnichannel at Best Retail Cases Award 2025 event
April 8, 2026
Eyefactive took second place in the omnichannel category at the Best Retail Cases Award 2025 event that took place during ISPO Munich.
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Customer experience horror stories and how better connection prevents them
by Lisa Orford — Global Vice President, Contact Center Product Management, 8x8, Inc.
Most customer experience “horror stories” don’t start with bad intentions. They start with good people working hard, but in disconnected systems.
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AI use as shopping tool gains traction
April 7, 2026
Artificial intelligence tools are being used for shopping, especially among the Gen Z consumer as consumers are seeing value in AI's ability find deals, do…
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Costco shifting from self-checkout to scan-and-go, shoppers report
April 6, 2026
Costco is adjusting its checkout strategy, with some stores eliminating or limiting self-checkout lanes in an effort to improve efficiency and reduce theft…
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Minnesota lawmakers mulling surveillance pricing ban
April 3, 2026
Lawmakers in Minneapolis are considering a ban of surveillance-pricing technology and use when it comes to food retail establishments.
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