News & Media

Retail's biggest blind spot

by Gideon Pridor — Chief Marketing Officer, Workvivo

To close the culture gap this holiday season, retailers should communicate early and often, and begin engagement before peak season starts. Recognize daily…

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A look at the longest walking distances in US malls

December 1, 2025

Every wondered how long you may have walked during that last mall visit? To answer that question for mall walkers across the nation Kuru has mapped it all out.

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Consumers want flexibility, reliability in online purchase shipping

December 1, 2025

Consumers not only want low-cost or free shipping they want flexibility and reliability.

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Amazon welcomes Ford used cars to Amazon Autos portal

November 28, 2025

Amazon.com and Ford Motor Co. have partnered to sell certified used Ford vehicles on Amazon's site.

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Agentic AI may disrupt retail yet consumer caution in play

November 27, 2025

Agentic AI is poised to disrupt retail yet 50% of consumer remain cautious of fully autonomous purchasing.

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Ethical AI applications in retail: Building trust through responsible data use

by Jean-Matthieu Schertzer — Chief AI Officer, Eagle AI

Retailers that embrace sound data management and collection principles position themselves for long-term success in an AI-driven marketplace.

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Old Navy arrives on DoorDash

November 26, 2025

Old Navy and DoorDash are partnering to offer Old Navy on the third-party delivery platform.

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Many consumers using AI, social media for holiday shopping

November 25, 2025

More than half, 57%, of holiday shoppers will be using social media when shopping and 39% will be using AI tools.

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Shoppers a bit wary Black Friday deals are really deals

November 25, 2025

A hefty number of shoppers, 84%, believe retailers inflate prices ahead of sales to exaggerate discounts. Skepticism is highest among the younger shopper…

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Kroger shuttering automated delivery fulfillment centers, expanding third-party delivery

November 24, 2025

Kroger is closing three automated delivery fulfillment centers it runs with Ocado, a British online supermarket and tech company.

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The consumer psychology of last-mile delivery: Why reliability beats speed

by Sheila Berry — CRO, UniUni

The next big differentiator in e-commerce won’t be who’s fastest — it’ll be who consumers trust most to deliver on their promises.

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Target debuts app experience in ChatGPT

November 24, 2025

Target has launched a conversational, curated shopping experience in ChatGPT.

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Increasing prices impacting holiday shopper plans

November 21, 2025

Nearly seven in 10 shoppers report increasing prices will impact spending plans this year, with 39% expecting to spend less.

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The ROI of getting shoppers into the holiday spirit with in-store visuals

by Gerry Price — President & CEO, North America, The Look Company

A data-focused approach to in-store holiday visuals and displays lets retailers make informed decisions about aspects of the shopping experience they’ve…

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Holiday shoppers adjusting spend habits due to economy

November 21, 2025

Consumers are showing spending caution this holiday season and adjusting habits in response to economic uncertainty.

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Dog grooming service Woof Gang chief talks digital roadmap strategy

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Pet retailer Woof Gang is embracing digital technology to drive growth, enhance pet owners’ experience and build a fully integrated tech stack to drive value…

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Getting ready for AI and monetization of shopping search results

by Adam Ortman — CEO & Founder, Kinetic319

The AI era may transform not only shopping search but also how and where shopping suggestions appear. Those who start preparing today for direct AI integration…

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