News
Under Armour experiences first quarterly loss since going public
May 2, 2017
The unraveling of the sportswear industry is hitting Under Armour as the retailer suffered its first revenue decline since going public 11 years ago.
read nowATM, branch, mobile, online ... or all of the above?
May 2, 2017
Digital channels notwithstanding, branches still have a significant effect on customer satisfaction across all age groups, according to the J.D. Power 201…
read nowUnited aims to boost customer experience with some big changes
May 1, 2017
United Airlines, in the wake of a disastrous customer interaction and a few other poorly handled customer experiences, is revamping its policies when it comes…
read nowBloomie’s gets its yoga on to lure shoppers
May 1, 2017
New York City's Bloomingdale's staged a huge free yoga class this past weekend in an effort to draw new shoppers and yoga clothing enthusiasts.
read nowGoodwill Industries in Virginia town installs informational kiosks for employees
May 1, 2017
Goodwill Industries of the Valleys in Roanoke, Virginia recently installed self-service kiosks in employee break rooms in 10 stores that allow employees to…
read nowPapa Murphy's tests the delivery waters via Amazon Prime
April 28, 2017
Seven Papa Murphy outlets in Oregon are testing delivery of the chain's take-and-bake products with Amazon Prime members in Portland and Seattle, according to…
read nowRestaurant AI study gathers guest experience data
April 28, 2017
SYNQ3 Restaurant Solutions recently announced the results of a test of AI automated speech recognition technology, VIA Analytics. The test monitored restaurant…
read nowCross-channel challenges costing retailers, suppliers big bucks
April 28, 2017
Challenges in managing cross-channel commerce on a global landscape is costing retailers and suppliers big losses — to the tune of at least $1 million in…
read nowConsumers love mobile browsing but mobile purchasing not so much
April 28, 2017
Delays in website load times are a prime reason today's mobile shoppers aren't purchasing via a mobile device as much as they are using the device for product…
read nowCanadian FI rolls out Pepper the Humanoid Robot for customer service
April 28, 2017
Whether it's totally cool or a tad creepy is a matter of debate; either way, Pepper, the humanoid robot created by SoftBank Robotics America is now on staff at…
read nowSmall biz owners have a rosy outlook on growth
April 27, 2017
Half of small business owners are viewing current business conditions as good or excellent and predict conditions will improve in the next six months.
read nowReport offers insight on how mid-market retailers can succeed despite Amazon
April 27, 2017
Battling Amazon is a huge challenge for mid-market brands and retailers but a new Radial report outlines best practices mid-market retailers can take to not…
read nowShoppers favor digital over associates in product data search
April 27, 2017
A good number of consumers rely on a mobile device, rather than insight from a store associate, when it comes to researching a product and 77 percent are using…
read nowParking kiosks in Maine town to take credit cards and cash
April 27, 2017
Parking kiosks that accept both credit cards and cash will replace traditional parking meters this summer in York Beach, Maine, according to seacoastonline.com.
read nowSamsung Pay lands in four new markets
April 27, 2017
Samsung Electronics has launched Samsung Pay in four new markets with the official debut of its mobile wallet service in Sweden and the United Arab Emirates…
read nowEntrust Datacard lends its voice to PCI Security Standards Council
April 27, 2017
Entrust Datacard, a provider of trusted identity and secure transaction technology solutions, has joined the PCI Security Standards Council as a Participating…
read nowCompanies expand loyalty scheme in the UK
April 27, 2017
AEVI has partnered with U.K. startup Loyalzoo to bring their "merchant-first" digital loyalty card service to AEVI's global marketplace of value-added apps and…
read nowWine retailer taps 3Cinteractive platform to create better mobile experience
April 26, 2017
Total Wine & More, a leading independent retailer of fine wines, is teaming with 3Cinteractive and its Switchblade platform for mobile coupon redemption…
read nowRetailers failing at personalization, claims study
April 26, 2017
Less than half of retailers are successfully driving a personalized consumer experience and even fewer are using advanced strategies to customize the shopping…
read nowTNS launches multi-carrier wireless roaming solution for payment devices in North America
April 26, 2017
Transaction Network Services, a payments processing provider, has expanded its global wireless access product across North America for processors, ISOs and…
read nowSubscribe
Get the latest news and resources from Retail Customer Experience.
