Consumer Behavior News & Media
Burberry delivers an artistic customer experience
June 27, 2016
Shoppers visiting Burberry's London Regent Street store this month enjoyed a personal experience in purchasing pieces from its latest collection.
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7 reasons why traditional retailers are struggling
by Chris Petersen — Owner, IMS
Traditional retailers' legacy of store success is their biggest challenge.
read nowReport: Millennials love mobile banking
June 27, 2016
Here's perception clashing with reality: Only 17 percent of adults think they spend too much time on their mobile phone, but 56 percent think others are guilty…
read nowStudy: Brand loyalty not such a biggie for millennials
June 24, 2016
Retailers will need to do some serious marketing and brand shifting going forward given the biggest consumer base, those millennials, aren't as loyal or brand…
read nowApp promises a more Virgin-like customer experience
June 24, 2016
Virgin is collaborating with DMI on Virgin Red, a member reward app that promises to give users a life "more Virgin."
read nowJuly 4 not just big for firecrackers and BBQs
June 23, 2016
Total spending on the annual patriotic U.S. holiday, July 4, will be a bit higher this year, hitting about $6.8 billion.
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Merchants chase Uber for a better mobile customer experience
by Will Hernandez — Editor, NetWorld Media Group
It's no surprise the ride-sharing service comes up a lot during discussions about personalization and customer interaction. That was a topic of conversation…
read nowConfirmit partners with Affectiva to transform interactive customer experience
June 21, 2016
Confirmit, a London-based company, is partnering with Affectiva, to implement technology that allow for evaluations of participants' role of emotions in…
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So long Siri ... Hello Alexa ... Goodbye privacy?
by Chris Petersen — Owner, IMS
It seems our lives are now filled with sexy sounding digital assistants all competing to serve us. The allure of the new digital assistants is that they are…
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Talking With: Visa digital executive about brand awareness, Pay with Amazon, and the IoT
by Will Hernandez — Editor, NetWorld Media Group
Mobile Payments Today sat down with Vish Shastry at the Shoptalk conference to discuss Visa Checkout and where the card network plans to take it in the coming…
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Talking With: Amazon payments exec on connected experiences, Alexa and the IoT (Part 2)
by Will Hernandez — Editor, NetWorld Media Group
In part two of a chat with Patrick Gauthier, Mobile Payments Today speaks with him about cart abandonment, Amazon's role in mobile commerce and how the way we…
read nowAlibaba chief: We’re not a retailer, and we will double revenue in 4 years
June 15, 2016
Alibaba Group has some big business aspirations, and the top one is to more than double revenue in the next four years, with a goal of hitting $1 trillion.
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Talking With: Amazon payments exec on brokering consumer trust, solving customer pain points (Part 1)
by Will Hernandez — Editor, NetWorld Media Group
Mobile Payments Today sat down with Patrick Gauthier at the Shoptalk conference to discuss a wide range of topics including e-commerce, the checkout experience…
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The Honest Company CEO: Innovation, focus are keys to success
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Initially a pure etailer, The Honest Company fast became a brand now found offline on mainstream retailer shelves. And it happened in just four years.
read nowConsumers jumping online more than ever to shop, free shipping a big lure
June 14, 2016
The technology most in place in retail is ecommerce, and retailers are in an investment and adoption phase regarding the future of retail, according to a new…
read nowStudy: 5 types of millennial shoppers pose challenges for retailers
June 14, 2016
There are five distinct millennial consumers, and each poses a challenge to today's retailer, according to Cue Connect’s report, "Consumer Moments of Truth.…
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Why customer loyalty is way more than just offering a consumer discount
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Deploying a retail customer loyalty strategy is much more than just offering a discount: it's a connection between a consumer experience and the customer…
read nowRetailers will see more consumer action for Father's Day this year
June 10, 2016
A new study predicts bigger consumer spend for the annual Dad holiday this month, with a projection of $14.3 billion in purchases.
read nowStudy: Brand loyalty programs fastest route to a millennial's heart
June 8, 2016
Loyalty programs are proving valuable with consumers and are paying off in more ways than one.
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Tips, advice on inspiring innovation in the retail environment
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
One of the dynamic presentations at the Interactive Customer Experience Summit event in Dallas last week was a discussion on how to inspire and drive…
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