Consumer Behavior News & Media
Big, bulky delivery failures turn consumers off
April 23, 2024
A majority of consumers, 77%, will abandon a retailer after a failed big and bulky product delivery, such as furniture purchases.
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Retail sales grew in March
April 18, 2024
Retail sales continued to increase in March, according to U.S. Census Bureau data, driven by tax refunds and job growth.
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The value of loyalty programs for grocery stores
A loyalty program has a positive impact by increasing customer frequency, improving customer retention, growing the average basket, and ensuring profitability.
Presented by RetailCustomerExperience.com
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Beyond Black Friday: Unpacking insights on mobile app engagement
by Debbie Braney — SVP of Global Marketing at Glassbox, Glassbox
Insights from Glassbox’s 2023 Holiday Survey provide retailers invaluable consumer feedback on mobile app engagement.
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Many consumers embracing omnichannel journey
April 17, 2024
A majority of consumers, 73%, are blending online research, physical store visits and options such as buy-online and in-store pickup before making a purchase.
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Economy sturdy despite slow growth forecast
April 10, 2024
Despite predictions for slower growth in retail sales the economy remains sturdy, according to the National Retail Federation, and should continue to do well…
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Negative experiences trigger most consumer feedback
April 8, 2024
Customers are more likely to provide feedback when expectations aren't met, if there is poor product or service quality and if an issue goes unresolved.
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Home Depot leads home improvement sector
April 5, 2024
As of the end of 2023, the top home improvement retailer was Home Depot, which captured 28.1% of home improvement spending.
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Costco requiring membership cards at outdoor food courts
April 4, 2024
Due to long lines of mostly non-members, Costco is reportedly requiring membership cards for those buying food from the wholesaler's outdoor food courts.
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Over half of shoppers view generative AI as boosting online experience
April 3, 2024
Over half of consumers, 58%, believe generative AI has already improved the online shopping experience, and 52% are likely to use gen AI tools to help with…
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Online shoppers want lower prices, free shipping, product variety
April 1, 2024
When it comes to online shopping, the top three qualities consumers seek from an e-commerce retailer are lower prices (60%), free shipping (51%), a wide…
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Consumers not too patient with online retail missteps
March 19, 2024
Half of shoppers are quick to break up with a retailer when dealing with incorrect online information, such as wrong store hours, inaccurate contact details…
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Walmart SVP talks AI, digital discovery, omnichannel
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Ashley Hubka, SVP and General Manager of Walmart Business, shares insight on consumer trends in play and why AI will deliver high-value outcomes.
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Most consumers want AI/human blend in retail interactions
March 14, 2024
A good majority, 71%, of U.S. consumers believe blended experiences of AI and human interaction will always be needed in retail and 66% don't mind AI to…
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Consumers optimistic on economy, brand loyalty spend growing
March 8, 2024
A good number, 78%, of consumers are willing to pay more to shop with brands they're loyal to – a jump from 72% in 2023 – and 50% are optimistic about the…
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Social media influence growing with consumer purchases
March 7, 2024
The majority of Gen Z (91%) and millennials (84%) have bought something they saw on a social media channel as have 3 in 4 Gen X consumers and just over half of…
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Australian retailer taps Appriss Retail to cut shrink
March 6, 2024
Officeworks, a chain of office supplies stores operated under parent company Wesfarmers in Australia, is deploying Appriss Retail's Secure solution to reduce…
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Mobile payment gaining ground this year
March 1, 2024
Over half of the U.S. population, 56%, is using mobile payment (Apple Pay or Samsung Pay) when shopping, according to Numerator's 2024 Vision Report.
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Top consumer behavior trends in 2024
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Consumer behavior is constantly evolving as shoppers are expecting a seamless, quick, efficient buying experience online, in the store and via the smartphone.
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Consumers still engaged, claims Census data
February 28, 2024
While retail sales chilled a bit in January, households continue to spend, according to U.S. Census Bureau, and that data reveals consumers are "still engaged."
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