Consumers have big love for brand text interaction

January 15, 2025

Most consumers, four out of five, want to get texts from brands they love at least once a week.

Batteries Plus COO talks consumer trends, customer experience strategy

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

In this episode of the CX Innovators podcast, Batteries Plus COO Jon Sica talks with RetailCustomerExperience.com Editor Judy Mottl about the brand's expansion…

Most consumers not a fan of dynamic pricing

January 14, 2025

Well more than half, 68%, of consumers feel taken advantage of when a brand employs dynamic pricing and 42% are willing to spend more on a product if…

2024 holiday shopping was a big mobile experience

January 14, 2025

The 2024 holiday shopping season was the most mobile of all time, with smartphones driving 54.5% of online purchases.

NRF: Retail 2024 ended on high note, growth ahead

January 13, 2025

The year 2024 ended on a high note and the retail segment should continue to show strength in 2025, according to the National Retail Federation.

Global holiday sales hit record $1.2 trillion

January 10, 2025

Global holiday retail sales hit a record $1.2 trillion and $282 billion in the U.S.

Retail, tech leaders share 2025 retail CX predictions

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Visual search, compliance issues, tech advancements lead list of 2025 predictions.

Why emotions matter in retail customer journeys

by Renee Ellis — Senior Consultant, Cella by Randstad Digital

By understanding consumers' emotional triggers, retailers can better design customer journeys that address concerns, ultimately fostering stronger, more…

Many consumers not aware of AI is in play during online shopping

January 7, 2025

Well more than half of consumers, 71%, don't realize they are encountering AI technology during an online shopping experience despite the fact most had…

Most consumers will jump to another retailer when inventory is out of stock

January 6, 2025

Two-thirds of consumers will log off an e-commerce retail site or leave a physical retail store when an item they want to buy is out of stock.

Consumers have limited patience when it comes to e-commerce snafus

January 2, 2025

Consumers are becoming increasingly intolerant of poor shopping experiences with more than half, 63%, abandoning an online shopping cart after two purchase…

Consumer spending solid this holiday season

January 2, 2025

Retail sales in the U.S., not including automotive sales, increased 3.8% between November 1 and Dec. 24 compared to the same time frame in 2023.

Home Depot, Lowe’s keep category leadership spots

December 30, 2024

Home Depot and Lowe's maintained their leadership spots in the home improvement sector, capturing an average of 28% and 19%, respectively, of consumer spend…

AI boosts online grocery revenue by 8%, claims data

December 30, 2024

Artificial intelligence technology powering retail strategies in the grocery sector offers an 8% growth opportunity and can convert single-channel shoppers…

Out of stock experience big factor in abandoned online carts

December 20, 2024

Two-thirds of consumers will leave an e-commerce site or store and shop from another retailer when an item they are looking to purchase is out of stock.

More holiday shoppers hitting physical retail stores this year

December 19, 2024

Shoppers are hitting brick-and-mortar stores more this year despite a cutback in post-election season spending, according to a First Insight survey.

How Philips New Interactive Boutique is Changing Retail at MediaMarkt Hamburg

Versuni implements interactive store concept at MediaMarkt Hamburg. Customers enjoy a seamless omni-channel experience through multitouch tablets and…

NRF: It’s going to be a successful retail holiday season

December 12, 2024

Strong results during the third quarter and continued growth in key economic data since have set the stage for a solid holiday season, according to National…

Consumers embracing AI with some caveats

December 10, 2024

While consumers are increasingly embracing GenAI, they remained concerned about consumer privacy and security.

Shoppers bought more, spent less on Black Friday Weekend

December 9, 2024

Shoppers bought more during the Black Friday weekend but spent less by prioritizing early deals and savings. They spent 5% less per purchase while increasing…