Amazon top favorite for Cyber Weekend shoppers

December 6, 2024

Amazon topped the list of retailers favored by Cyber Weekend shoppers, according to a Numerator survey that polled over 9,600 shoppers.

Thanksgiving holiday weekend shopping beats expectations

December 5, 2024

The five-day holiday shopping weekend, from Thanksgiving through Cyber Monday, was a busy one as an estimated 197 million shoppers went shopping, according to…

Most retail associates concerned about loss prevention

December 3, 2024

A hefty number of retail associates, 84%, are concerned about loss prevention and the lack of technology to spot safety threats or criminal activity.

Many retail workers not feeling safe this holiday sales season

December 3, 2024

More than half of American retail workers, 57%, are feeling unsafe as the retail industry heads into peak holiday shopping and many of more than a thousand…

Black Friday online sales up over 2023 retail activity

December 2, 2024

This year's U.S. Black Friday retail sales jumped 3.4% compared to 2023 and online sales growth was even more robust, growing 14.6% compared to last year.

Cyber Monday expected to be a record-setting sales day

December 2, 2024

Consumers are projected to spend $13.2 billion on Cyber Monday, a 6.1% jump year over year compared to 2023 with $750 million more than last year.

Delivering on holiday shipping expectations: How to win over millennials, Gen Z

by Dan Spitale — Vice President, UPS Capital

As the holiday shopping season kicks off, retailers must understand the unique preferences of millennials and Gen Z to capture their business. Both generations…

Holiday surge: 3 reasons why maps bills might double for retailers

Retailers can expect nearly a 20% increase in online traffic during the holiday season. While increases like this can lead to more revenue, financial gains can…

Ex Macys EVP talks retail trends, value of sustainability

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

In this episode of the CX Innovators podcast, Mike Robinson, head of retail solutions and a founding member of The Eighth Notch, Inc., talks with…

How are returns management trends impacting customer experience?

by Rich Pirrotta — Executive Vice President, Americas, ReBound

Shifting customer expectations have played a major role in reshaping returns management. Online shoppers expect convenient, hassle-free return options and…

Gen Z leading the pay later movement

November 25, 2024

Gen Z is the leading cohort to prioritize using pay later options when it comes to personal purchases, entertainment and dining out this holiday season and 35…

Gen Z loves AI-powered service but still sees need for human interaction

November 22, 2024

Over half, 60%, of Gen Z consumers love the speed and convenience of AI-powered customer service but still wants human interaction when it comes to handling…

Most consumers will be shopping Cyber Weekend

November 21, 2024

Well more than half of consumers, 73%, plan to shop Cyber Weekend and 63% plan to purchase holiday gifts during the holiday sales event.

US shoppers not too confident about Black Friday supposed lower prices

November 20, 2024

American consumers are skeptical when it comes to retailers' discounting claims this Black Friday, according to an Attest report that polled 2,000 U.S.

Unwrap more sales: 3 tactics to reduce cart abandonment

by Tim Marshall — Vice President, Retail Partnerships, Syndigo

When it comes to e-commerce, simplicity is a best practice. You want an easy-to-navigate user experience, with clean, clearly visible buttons and as few touch…

UK Sephora opening draws super big crowd

November 18, 2024

Shoppers in the U.K. clearly have a thing for beauty retailer Sephora.

Thanksgiving weekend shopping will likely set record

November 18, 2024

A record-setting 183.4 million consumers are planning to shop in-sore and online from Thanksgiving Day through Cyber Monday. The predicted figure is up from…

Fun Black Friday fact: Big walking day for retail shoppers

November 14, 2024

On Black Friday, Americans walk the equivalent of 697 million miles combined, with shoppers averaging 8,347 steps — nearly double the normal daily step count…

Consumers embracing AI-powered customer support

November 12, 2024

Consumers are increasingly embracing AI-powered customer support with younger generations more likely to report AI is making customer service more helpful

Retail holiday spend on track for steady sales growth

November 8, 2024

Despite contradictions in economic indicators, retail sales growth remains on track as retailers enter the busy holiday season.