Consumer Behavior News & Media
Customers embracing AI-driven personalization but still value the human connection
September 10, 2024
Consumers are embracing the personalized sales experience that artificial intelligence technology offers but still highly value human to human connection.
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San Jose Sharks CX leader talks strategy, shares insights
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
In this latest episode of the CX Innovators podcast, produced by Networld Media Group, Stacy McGranor, CX director for Sharks Sports & Entertainment, talks…
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Convenience tops sustainability in CX planning
September 3, 2024
Demand for convenience is the top consumer behavior influencing customer experience leaders' planning this year, rising from fourth place in 2023.
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Labor Day celebrations vary among generation demographics
August 30, 2024
Over half of U.S. consumers, 67%, will celebrate Labor Day this year with 15% unsure of plans.
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Most retailers not prepared for a TikTok shut down
August 29, 2024
Over half, 68%, of retailers believe a sale or ban of TikTok would impact business and conversion rate, just 28% have some sort of contingency plan in place.
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Cost of living will impact holiday spend for over half of consumers
August 27, 2024
Over half, 64%, of U.S. consumers report the cost of living and inflation will likely impact spending during the upcoming holiday season and 11% will delay the…
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US consumers pulling back on purchases, most ‘fed up’ with increasing prices
August 23, 2024
A hefty number, 87%, of Americans are "fed up" with increasing costs and 27% aren't willing to pay more than current prices.
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ICX Summit: How sustainability impacts customer experience
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Shawn Nelson, founder and CEO of Lovesac, is a keynote speaker at the ICX Summit taking place Sept. 9-11 in Charlotte, North Carolina. His topic will focus on…
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Consumers still shopping despite economy facing growth pressure
August 19, 2024
Consumers continued to increase spending in July despite that growth of the economy is moderating, according to the National Retail Federation.
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ICX Summit: Customer feedback paramount to brands' success
by Mandy Wolf Detwiler — Editor, Networld Media Group
Customer feedback is crucial for retail and restaurant success, driving improvements in products and services based on customer preferences. Learn innovative…
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ICX Summit: Brand leaders to share e-commerce excellence insight
by Mandy Wolf Detwiler — Editor, Networld Media Group
E-commerce leaders will discuss creating seamless customer experiences at the upcoming Interactive Customer Experience Summit being held in Charlotte, North…
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Consumers tapping sales events in back-to-school shopping
August 15, 2024
Consumers appear to be cost conscious when it comes to back-to-school purchases as 66% held off until Amazon's Prime Day, held in mid-July, and 73% plan to hit…
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Best Buy, Amazon dominating consumer electronics market
August 14, 2024
When it comes to buying electronics consumers are flocking to two brands: Best Buy and Amazon.
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Consumers love brands doling out exclusive offers
August 13, 2024
It turns out an exclusive offer may be the key to big brand loyalty.
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by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
In this latest episode of the CX Innovators podcast, produced by Networld Media Group, JCPenney CIO Sharmeelee Bala talks with RetailCustomerExperience.com…
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Inflation frustration drives consumer discount, coupon use
August 8, 2024
Frustrated with high inflation and high interest rates, 3 in 5 U.S. consumers are looking to use promotional, discount or coupon codes when shopping online.
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Human moments can play big role in loyalty behavior
August 7, 2024
Human moments of interaction in the retail experience can have a significant impact on consumer loyalty behavior and brands that pull back loyalty earnings and…
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Retailers mostly in the dark when it comes to visitors
August 6, 2024
Retailers only know 15% to 27% of their visitors, on average, which means 85% of potential customers are flying under the radar.
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Weis Markets taps SymphonyAI for customer engagement, growth
August 1, 2024
Weis Markets, a Mid-Atlantic food retailer, is deploying SymphonyAI's Cinde AI to develop insights that uncover opportunities and for customer engagement.
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Campari VP talks Gen Z consumer, value of authenticity in retail customer experience
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Focusing on Gen Z is crucial as the generation is setting trends that influence broader consumer behavior, according to Andrea Sengara, VP of marketing at…
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