Consumer Behavior News & Media
Wealthy households account for nearly half of consumer spend
March 5, 2025
The top 10% of U.S. households in terms of earnings are accounting for nearly half of today's consumer spend, according to a Moody's Analytics report.
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AI crafts custom retail experiences
In retail, AI is revolutionizing the way brands engage with customers, making interactions more seamless, personalized and intelligent.
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Data concerns increasing among social commerce users
March 4, 2025
A hefty majority of U.S. consumers, 76%, are in fear of data breaches when shopping via social commerce sites.
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Politics playing role in consumer shopping behavior
February 27, 2025
Nearly a quarter, 24%, of American consumers have stopped shopping at a favorite store because of their politics.
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Consumers want positive, uplifting content from brands
February 25, 2025
Consumers are seeking uplifting, positive content given the divisiveness in social media and news channels.
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Retail store policy changes require strategy, communication, associate understanding
by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media
Retailers can’t afford to roll out rules from the top down and expect them to stick. Employees aren’t just policy enforcers, they’re the face of the brand, and…
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Woman banned from all Walmart locations due to shoplifting
February 21, 2025
Ashley Cross, a Tennessee resident, is banned from entering any of Walmart's retail stores nationwide after a shoplifting spree, according to a Daily Mail U.K.
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Celebrating inspirational women founders winning customer loyalty this International Women’s Day
by Fiona Stevens — Director of Marketing, LoyaltyLion
Customers don’t just want good products; they want to connect with brands that share their values. Founder-led engagement — whether through education…
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Valentine’s Day projected to be record-setting spend event
February 6, 2025
Consumers will spend a record $27.5 billion on Valentine's Day this year, up from $25.8 billion in 2024 and over the previous record of $27.4 billion set in…
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Consumer love for local retailers on the rise
February 3, 2025
Consumers are increasingly shopping local stores for the connection and trust with retailers. In fact, 71% of customers prefer local retailers even if it meant…
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Shoppers big on multitasking while shopping
January 31, 2025
A hefty number of shoppers, 69%, are shopping while also watching a movie, browsing YouTube or scrolling TikTok. In fact, some are doing all multitasking while…
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Target stores target of $11K self-checkout scam
January 30, 2025
A suspect in Santa Clara County, California, was arrested for allegedly stealing over $11,000 worth of merchandise from multiple Target stores, according to a…
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The soundtrack to sales: How to select in-store music to boost customer satisfaction
by Anton Timashev — Co-Founder and CEO, Wayvee Analytics
Selecting the right in-store music is both an art and science, as it plays a critical role in shaping customer emotions, behaviors, and ultimately, sales.
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Target sees growth in holiday sales, makes leadership changes
January 29, 2025
Target's sales during November and December of 2024 grew 2.8% over 2023 and included record-high sales during both Black Friday and Cyber Monday sales periods.
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TikTok users will jump to Instagram, Facebook if US ban becomes permanent
January 27, 2025
TikTok users are already moving to alternate social media channels in light of the move to ban the social media app in the U.S.
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Retail holiday sales grew more than expected
January 23, 2025
Retail sales during the 2024 holiday season grew 4% over 2023, an unexpected growth, given 2023 set a record of $994.1 billion.
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Verizon customer chief talks retail customer experience: It's all about personalization
by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media
Brian Higgins, chief customer experience officer at Verizon, offers insight on Verizon’s CX strategy and what makes for a rewarding, compelling customer…
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Self-checkout popularity expands among shoppers
January 21, 2025
Self-checkout options are increasingly favored by shoppers, with 77% citing speed as the primary driver, according to survey conducted by NCR Voyix.
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Most American consumers feel positive about 2025
January 17, 2025
Two-thirds of American consumers are feeling positive about what 2025 will bring but 54% will be spending cautiously and 74% will be more likely to buy a…
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Shoppers believe best holiday deals are after holidays
January 16, 2025
A good number of consumers, over 77%, believe there are better deals available after the holidays, and nearly 51% plan to take advantage by making a large…
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