Consumer Behavior News & Media

Woman banned from all Walmart locations due to shoplifting

February 21, 2025

Ashley Cross, a Tennessee resident, is banned from entering any of Walmart's retail stores nationwide after a shoplifting spree, according to a Daily Mail U.K.

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Celebrating inspirational women founders winning customer loyalty this International Women’s Day

by Fiona Stevens — Director of Marketing, LoyaltyLion

Customers don’t just want good products; they want to connect with brands that share their values. Founder-led engagement — whether through education…

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Valentine’s Day projected to be record-setting spend event

February 6, 2025

Consumers will spend a record $27.5 billion on Valentine's Day this year, up from $25.8 billion in 2024 and over the previous record of $27.4 billion set in…

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Consumer love for local retailers on the rise

February 3, 2025

Consumers are increasingly shopping local stores for the connection and trust with retailers. In fact, 71% of customers prefer local retailers even if it meant…

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Shoppers big on multitasking while shopping

January 31, 2025

A hefty number of shoppers, 69%, are shopping while also watching a movie, browsing YouTube or scrolling TikTok. In fact, some are doing all multitasking while…

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Target stores target of $11K self-checkout scam

January 30, 2025

A suspect in Santa Clara County, California, was arrested for allegedly stealing over $11,000 worth of merchandise from multiple Target stores, according to a…

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The soundtrack to sales: How to select in-store music to boost customer satisfaction

by Anton Timashev — Co-Founder and CEO, Wayvee Analytics

Selecting the right in-store music is both an art and science, as it plays a critical role in shaping customer emotions, behaviors, and ultimately, sales.

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Target sees growth in holiday sales, makes leadership changes

January 29, 2025

Target's sales during November and December of 2024 grew 2.8% over 2023 and included record-high sales during both Black Friday and Cyber Monday sales periods.

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TikTok users will jump to Instagram, Facebook if US ban becomes permanent

January 27, 2025

TikTok users are already moving to alternate social media channels in light of the move to ban the social media app in the U.S.

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Retail holiday sales grew more than expected

January 23, 2025

Retail sales during the 2024 holiday season grew 4% over 2023, an unexpected growth, given 2023 set a record of $994.1 billion.

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Verizon customer chief talks retail customer experience: It's all about personalization

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Brian Higgins, chief customer experience officer at Verizon, offers insight on Verizon’s CX strategy and what makes for a rewarding, compelling customer…

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Self-checkout popularity expands among shoppers

January 21, 2025

Self-checkout options are increasingly favored by shoppers, with 77% citing speed as the primary driver, according to survey conducted by NCR Voyix.

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Most American consumers feel positive about 2025

January 17, 2025

Two-thirds of American consumers are feeling positive about what 2025 will bring but 54% will be spending cautiously and 74% will be more likely to buy a…

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Shoppers believe best holiday deals are after holidays

January 16, 2025

A good number of consumers, over 77%, believe there are better deals available after the holidays, and nearly 51% plan to take advantage by making a large…

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Consumers have big love for brand text interaction

January 15, 2025

Most consumers, four out of five, want to get texts from brands they love at least once a week.

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Batteries Plus COO talks consumer trends, customer experience strategy

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

In this episode of the CX Innovators podcast, Batteries Plus COO Jon Sica talks with RetailCustomerExperience.com Editor Judy Mottl about the brand's expansion…

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Most consumers not a fan of dynamic pricing

January 14, 2025

Well more than half, 68%, of consumers feel taken advantage of when a brand employs dynamic pricing and 42% are willing to spend more on a product if…

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