Consumer Behavior News & Media
Consumers fast becoming value seekers
July 11, 2025
Four in 10 American consumers are considered value seekers and seeking out brands that offer more value for the price.
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Consumers are loving gift cards
July 8, 2025
The sale of U.S. gift cards is projected to increase 10% this year, compared to 2024.
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Food shoppers looking for smart ways to shop, want more information
July 7, 2025
Over one third, 33%, of U.S. adults expect to pay more for food this summer due to inflation and more than three-quarters, 76%, want more information due to…
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Census data reveals retail sales growth continuing despite tariff proposals
July 2, 2025
There was continued growth in core retail sales in May, according to U.S. Census Bureau data, despite a downturn in overall sales amid tariffs on imported…
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The loyalty trend you’re not watching but should be
by Jennifer Farmer — Director of Merchant Development, Valuedynamx
Retailers looking to drive more year-round sales and eliminate off-peak season lulls should look to their reward and loyalty programs to proactively engage…
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Consumers changing grocery spend due to tariffs, inflation
July 1, 2025
Over half, 65%, of consumers plan to buy less groceries in some capacity due to proposed tariffs and inflation.
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Most consumers aware of proposed tariffs
June 30, 2025
Most U.S. consumers, 77%, are aware of new or proposed tariffs on goods imported into the U.S., with millennials, 79%, most aware followed by high-income…
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Consumers embracing ‘valuespending’
June 26, 2025
Consumers are embracing "valuespending," with intentionality and brand value central to purchasing decisions.
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Consumers still care about sustainability
June 25, 2025
Sustainability is still a top concern for consumers with 69% reporting climate change directly affects their daily lives and 86% believe businesses should use…
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Most US consumers using AI regularly
June 24, 2025
A majority of U.S. consumers are using some form of AI regularly and more than half, 60%, have used it to help them shop online.
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Rise of the nasty customer: What retailers can do to protect store associates
by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media
JD Dillon, chief learning officer at Axonify, offers tips, advice and strategy for dealing with the rising incivility from shoppers so store associates feel…
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American travelers loving app, kiosk for hotel check in
June 19, 2025
A near majority of American travelers, 70%, are using an app or a self-service kiosk instead of the traditional front desk when it comes to checking into a…
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FreedomPay, Verifone research reveals disconnect in payment experiences
June 13, 2025
There is a "significant" disconnect between how retailers perceive their payment experiences and what consumers are actually encountering and the gap in…
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Rewards drive better ROI than discounts, claims study
June 12, 2025
Reward and incentive-based promotions can drive a better return on investment than a discount strategy as well as higher annual improvement in customer…
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Retailers boosting prices despite expected consumer backlash
June 12, 2025
A hefty number of consumers, 79%, will pledge loyalty to retailers that absorb tariff costs and lose trust in those that raise prices, according to a First…
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Father’s Day spending projected to hit $24B
June 10, 2025
Father's Day spending is projected to hit a record $24 billion this year, up from last year's $22.4 billion and would exceed the previous record of $22.…
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Father’s Day shopping split even across online, big box, grocers
June 9, 2025
Consumer shopping activity this Father's Day will be nearly split evenly across e-commerce (39%), wholesale big box retailers (38%) and grocery stores (33%).
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Consumers willing to pay more for premium experience
June 9, 2025
A majority of U.S. consumers, (72%), would pay more for a premium experience when doing business with a company, according to data from Qualtrics XM Institute.
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Most consumers not prepared to absorb tariff price hikes
June 5, 2025
Just 20% of American consumers are prepared to absorb tariff price increases and 91% are already managing rising prices.
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Travelers depending more on rewards, loyalty program perks
June 4, 2025
Travelers are increasingly tapping rewards and loyalty programs, with nearly 80% depending on loyalty programs.
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