Woman accused of stealing via Walmart self-checkout

June 2, 2025

A Clarion, Pennsylvania woman has been charged with felony retail theft after allegedly stealing over $1,400 worth of merchandise from the Clarion Walmart in…

How Retailers Can Make Every Shopping Experience Memorable

Explore how retailers can elevate customer engagement by blending physical and digital channels into seamless, memorable shopping experiences. The blog…

Census data reveals steady retail April sales despite tariff concerns

May 29, 2025

Shoppers were engaged and shopping in April despite concern over tariffs, according to U.S. Census Bureau data.

Nearly half of consumers expect personalized marketing experiences

May 27, 2025

Just about 40% of U.S. consumers expect personalized online shopping experience with tailored interactions and product recommendations that align with…

SMB sales grew in April despite consumers trimming discretionary spend

May 23, 2025

Small business sales in April grew above March despite consumers continuing to trim discretionary spending, according to the Fiserv Small Business Index for…

Tariff concerns not stopping Amazon shoppers

May 22, 2025

Tariff concerns aren't stopping consumers from shopping at Amazon.

Consumers stocked up in April ahead of tariffs impact

May 20, 2025

Retail sales grew in April as consumers increased buying to avoid higher prices expected with tariffs, according to the CNB/NRF Retail Monitor.

Shopper generations have a brand love language

May 20, 2025

Brand love doesn't come easy and it's not stable as Gen Zs, millennials, Gen Xers and Baby Boomers each have their own brand love language and learning that…

Store remains top growth channel yet tech not supporting experience consumers crave

May 19, 2025

Fashion and apparel stores lead when it comes to technology adoptions but over half, 62%, acknowledge customers are demanding different store experiences than…

US consumers already changing spend behaviors due to tariffs

May 19, 2025

A good majority of American consumers, 75%, expect tariffs to take effect soon and 51% plan to cut non-essential purchases.

Consumer shopping behavior changing amidst economic uncertainty

May 16, 2025

Nearly half of consumers, 47%, plan to buy more American-made products this year.

Gen Z, millennials loving invisible transactions

May 14, 2025

Gen Z and millennials are embracing, and expecting, in-app payments and 60% cite invisible transactions as the best transaction experience.

Nearly half of consumers expect personalized marketing

May 9, 2025

Nearly four in 10 U.S. consumers expect brands to personalize their online shopping experiences, including tailored interactions, product recommendations and…

How data analytics can drive retail customer engagement

by Raman Awal — SVP & Global Practice Head, Mastek

Customer engagement research reveals some telling facts — organizations focused on customer engagement saw cross-sell revenue surge by 22% and upsell revenue…

Mother’s Day spend projected to hit $34.1B

May 8, 2025

Mother's Day spending by consumers is expected to reach $34.1 billion, up from last year's $33.5 billion.

Economy growing despite tariffs, yet consumers worried about recession

May 7, 2025

Tariffs imposed by President Donald Trump are driving increased worries about the economy, according to the National Retail Federation.

Cashless payments accelerating in self-service retail

May 7, 2025

Consumers are grabbing credit cards and digital wallets over cash these days and the trend indicates a significant shift toward cashless payments in…

Tariffs in retail: What retailers should do as consumers react, experts offer advice

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

The tariff decisions are driving fast change and retailers have been quick to react as consumers are already changing shopping behavior. Experts share insight…

Price matters most to older consumers, not as much to younger shoppers

May 5, 2025

Price is the most influential factor for 62% of consumers and is top priority to Boomers (71%) and Gen X (68%) but less influential for Gen Z (56%) and…

Poor customer service tops in negative shopping experiences

May 5, 2025

Nearly two-thirds of consumers report having had negative experiences when buying from brands and poor customer service is the top reason.