Retail, tech leaders share 2025 retail CX predictions

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Visual search, compliance issues, tech advancements lead list of 2025 predictions.

Why emotions matter in retail customer journeys

by Renee Ellis — Senior Consultant, Cella by Randstad Digital

By understanding consumers' emotional triggers, retailers can better design customer journeys that address concerns, ultimately fostering stronger, more…

Many consumers not aware of AI is in play during online shopping

January 7, 2025

Well more than half of consumers, 71%, don't realize they are encountering AI technology during an online shopping experience despite the fact most had…

Most consumers will jump to another retailer when inventory is out of stock

January 6, 2025

Two-thirds of consumers will log off an e-commerce retail site or leave a physical retail store when an item they want to buy is out of stock.

Consumers have limited patience when it comes to e-commerce snafus

January 2, 2025

Consumers are becoming increasingly intolerant of poor shopping experiences with more than half, 63%, abandoning an online shopping cart after two purchase…

Consumer spending solid this holiday season

January 2, 2025

Retail sales in the U.S., not including automotive sales, increased 3.8% between November 1 and Dec. 24 compared to the same time frame in 2023.

Home Depot, Lowe’s keep category leadership spots

December 30, 2024

Home Depot and Lowe's maintained their leadership spots in the home improvement sector, capturing an average of 28% and 19%, respectively, of consumer spend…

AI boosts online grocery revenue by 8%, claims data

December 30, 2024

Artificial intelligence technology powering retail strategies in the grocery sector offers an 8% growth opportunity and can convert single-channel shoppers…

Out of stock experience big factor in abandoned online carts

December 20, 2024

Two-thirds of consumers will leave an e-commerce site or store and shop from another retailer when an item they are looking to purchase is out of stock.

More holiday shoppers hitting physical retail stores this year

December 19, 2024

Shoppers are hitting brick-and-mortar stores more this year despite a cutback in post-election season spending, according to a First Insight survey.

How Philips New Interactive Boutique is Changing Retail at MediaMarkt Hamburg

Versuni implements interactive store concept at MediaMarkt Hamburg. Customers enjoy a seamless omni-channel experience through multitouch tablets and…

NRF: It’s going to be a successful retail holiday season

December 12, 2024

Strong results during the third quarter and continued growth in key economic data since have set the stage for a solid holiday season, according to National…

Consumers embracing AI with some caveats

December 10, 2024

While consumers are increasingly embracing GenAI, they remained concerned about consumer privacy and security.

Shoppers bought more, spent less on Black Friday Weekend

December 9, 2024

Shoppers bought more during the Black Friday weekend but spent less by prioritizing early deals and savings. They spent 5% less per purchase while increasing…

Amazon top favorite for Cyber Weekend shoppers

December 6, 2024

Amazon topped the list of retailers favored by Cyber Weekend shoppers, according to a Numerator survey that polled over 9,600 shoppers.

Thanksgiving holiday weekend shopping beats expectations

December 5, 2024

The five-day holiday shopping weekend, from Thanksgiving through Cyber Monday, was a busy one as an estimated 197 million shoppers went shopping, according to…

Most retail associates concerned about loss prevention

December 3, 2024

A hefty number of retail associates, 84%, are concerned about loss prevention and the lack of technology to spot safety threats or criminal activity.

Many retail workers not feeling safe this holiday sales season

December 3, 2024

More than half of American retail workers, 57%, are feeling unsafe as the retail industry heads into peak holiday shopping and many of more than a thousand…

Black Friday online sales up over 2023 retail activity

December 2, 2024

This year's U.S. Black Friday retail sales jumped 3.4% compared to 2023 and online sales growth was even more robust, growing 14.6% compared to last year.

Cyber Monday expected to be a record-setting sales day

December 2, 2024

Consumers are projected to spend $13.2 billion on Cyber Monday, a 6.1% jump year over year compared to 2023 with $750 million more than last year.