Most frontline workers deal with incivility on a consistent basis

March 27, 2025

Three-fourths, 72%, of frontline workers experience or witness customer incivility on a daily or weekly basis, with just 1% stating they've never encountered…

Consumer trust in digital services takes a dip

March 26, 2025

Most industries experienced a decline in consumer trust this year, compared to 2024, according to Thales' "2025 Digital Trust Index – Consumer Edition."

AI grabbing more love from consumers, retailers

March 25, 2025

Seven in 10 consumers are familiar with the use of AI at retailers they shop and more than half have a positive impression of the technology. Retailers are…

More than half of store associates have dealt with abusive customers

March 25, 2025

More than half of frontline workers, 53%, have encountered customers who are verbally abusive, threatening or unruly.

Why e-commerce retailers need to focus on the search bar

March 24, 2025

E-commerce retailers and brands with online storefronts can't afford to ignore the power of search. Shoppers who search online sites are driving nearly half of…

US consumers increasingly tapping AI in shopping experience

March 21, 2025

Nearly half, 49%, of American consumers are turning to AI tools when buying online.

Self-checkout boycott drives change at Britain retailers

March 19, 2025

Elderly residents in Bridgwater, England, are boycotting supermarkets like Asda and M&S in protest of the increasing reliance on self-checkout machines…

Here comes Gen Beta: What retailers need to know about this consumer demographic

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Christy Parrish, director of client partnerships at Cordial, shares insight on what will set Gen Beta apart from older consumer cohorts and the anticipated…

Chewy bests Amazon in customer satisfaction ranking

March 18, 2025

When it comes to online retail customer satisfaction Chewy.com is top of the list.

Man arrested for alleged skimming scheme at Walmart self checkouts

March 17, 2025

Marcus Covaci, 20, of Gettysburg, has been arrested and charged with allegedly placing skimming devices on self-checkout registers at Walmart stores in…

Over half of consumers not willing to hand off shopping to AI just yet

March 11, 2025

When it comes to shopping 66% of U.S. consumers would not let AI make purchases on their behalf, even it it meant a better deal and 58% are worried about how…

Most consumers want texts from brands they love on a regular basis

March 10, 2025

Four out of five consumers want to get text messages from the brands they love at least once a week and 86% prefer redeeming brand offers that arrive in a…

UK retailer Boden taps First Insight tech to improve merchandising decisions

March 7, 2025

Boden, a U.K.-based online apparel retailer, is deploying First Insight's AI-powered decision intelligence to integrate real-time consumer demand signals into…

AI in omnichannel retail: How technology is shaping consumer behavior

by Divya Valsala Saratchandran

The role of AI is not only to act as a tool but also to mark a complete revolution in the omnichannel space. Streamlining the processes and amplifying…

Wealthy households account for nearly half of consumer spend

March 5, 2025

The top 10% of U.S. households in terms of earnings are accounting for nearly half of today's consumer spend, according to a Moody's Analytics report.

AI crafts custom retail experiences

by Retail Customer Experience

In retail, AI is revolutionizing the way brands engage with customers, making interactions more seamless, personalized and intelligent.

Presented by NICE

Data concerns increasing among social commerce users

March 4, 2025

A hefty majority of U.S. consumers, 76%, are in fear of data breaches when shopping via social commerce sites.

Politics playing role in consumer shopping behavior

February 27, 2025

Nearly a quarter, 24%, of American consumers have stopped shopping at a favorite store because of their politics.

Consumers want positive, uplifting content from brands

February 25, 2025

Consumers are seeking uplifting, positive content given the divisiveness in social media and news channels.

Retail store policy changes require strategy, communication, associate understanding

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Retailers can’t afford to roll out rules from the top down and expect them to stick. Employees aren’t just policy enforcers, they’re the face of the brand, and…