Higher retail prices spurred by tariffs driving consumers toward best deal

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Nearly four in 10 consumers will go wherever the deal is best if retail prices jump due to tariffs and Baby Boomers will be leading the charge.

How Gen Z is driving change in the retail customer experience

In this episode of the CX Innovators podcast Judy Mottl, editor of Retail Customer Experience, talks with Dr. Steven Stovall, Ph.D., associate professor of…

Majority of consumers deeply concerned about potential tariff price increases

April 30, 2025

A strong majority, 55%, of U.S. consumers are deeply concerned about potential tariff-drive price increases.

What's coming in retail: 4 consumer insights to watch for

by Joanna Clark-Simpson — Head of Consumer Research and Marketing, PissedConsumer.com

Consumers are cautious as they watch for impacts from economic conditions, but consumers remain willing to spend their money with retailers who offer…

Consumers embracing Gen AI tools in lieu of typical search engines

April 28, 2025

Over half, 58%, of consumers have replaced traditional search engines with Gen AI tools when it comes to searching product and service recommendations. The…

Retail sales grew in March despite tariff concern

April 28, 2025

Retail sales grew in March, according to U.S. Census Bureau data, but consumers are worried about the impact of rising tariffs, according to the National…

Retailers and consumers are out of sync. Why? In a word, it’s words

by Purva Gupta — Co-Founder & CEO, Lily AI

Retailers and brands that embrace AI can significantly impact performance across ads, search results, and customer experiences, making online shopping the…

Consumers struggling to get help, frustrated by search efforts

April 24, 2025

A good number of consumers, 84%, struggle to find information during search efforts and 53% cite search as their biggest frustration in the digital customer…

Consumers prioritizing price these days

April 23, 2025

More than half of consumers, 55%, plan to prioritize products with the lowest price when shopping in the coming months and 33% of retailers believe shoppers…

Tariffs a growing concern with shoppers

April 22, 2025

A majority of households have concerns about tariffs, a potential recession and stock market volatility, according to a Numerator report.

Consumers want real human support and they want it fast

April 21, 2025

When it comes to interacting with a contact support center consumers still want real human support and they want it fast, accurate and on their terms.

How AI drives engagement, loyalty, sales

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

In this free webinar, sponsored by NICE, retailers can learn how small strategic interventions at key moments in the customer journey can have a significant…

In-store experience proving influential with millennial shoppers

April 17, 2025

A good number of millennials, 70%, report that the quality of the in-store experience influences where they shop for apparel and the demographic, more than any…

Average US household shops 39 retailers each year

April 16, 2025

The average U.S. household shops across 39 unique retailers each year, with omnichannel shoppers spending nearly twice as much as brick-and-mortar or online…

Marketplaces gaining consumer attention

April 15, 2025

More than half, 63%, of consumers prefer buying on marketplaces over brand-owned websites, and for 47% product discovery starts on marketplaces rather than…

Consumers not too thrilled with online shopping experience

April 11, 2025

A hefty number of consumers, 76%, view online shopping as lacking excitement and nearly one third, 29%, view it as a chore.

Dollar General, Dollar Tree customers are pretty loyal

April 11, 2025

More than half of U.S. households, 60%, shopped at a Dollar General store at least once in 2024 and and the discount brand enjoyed an 80% repeat rate for…

Refund delays more scary than root canals for many consumers

April 10, 2025

Nearly four out of 10 American consumers, 37%, would rather see a dentist than wait for a refund, according to TodayPay's 2025 "Where Is My Refund," report.

Most consumers jump brands after 2 negative experiences

April 10, 2025

Consumers are willing to give a brand a second chance but 70% will jump if they experience two negative experiences. Nearly a quarter will stop purchasing…

Retail sales to hit $5.4T despite economic uncertainty

April 9, 2025

Retail sales are predicted to grow between 2.7% and 3.7% over 2024, hitting between between $5.42 trillion and $5.48 trillion.