Delivering on holiday shipping expectations: How to win over millennials, Gen Z

by Dan Spitale — Vice President, UPS Capital

As the holiday shopping season kicks off, retailers must understand the unique preferences of millennials and Gen Z to capture their business. Both generations…

Holiday surge: 3 reasons why maps bills might double for retailers

Retailers can expect nearly a 20% increase in online traffic during the holiday season. While increases like this can lead to more revenue, financial gains can…

Ex Macys EVP talks retail trends, value of sustainability

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

In this episode of the CX Innovators podcast, Mike Robinson, head of retail solutions and a founding member of The Eighth Notch, Inc., talks with…

How are returns management trends impacting customer experience?

by Rich Pirrotta — Executive Vice President, Americas, ReBound

Shifting customer expectations have played a major role in reshaping returns management. Online shoppers expect convenient, hassle-free return options and…

Gen Z leading the pay later movement

November 25, 2024

Gen Z is the leading cohort to prioritize using pay later options when it comes to personal purchases, entertainment and dining out this holiday season and 35…

Gen Z loves AI-powered service but still sees need for human interaction

November 22, 2024

Over half, 60%, of Gen Z consumers love the speed and convenience of AI-powered customer service but still wants human interaction when it comes to handling…

Most consumers will be shopping Cyber Weekend

November 21, 2024

Well more than half of consumers, 73%, plan to shop Cyber Weekend and 63% plan to purchase holiday gifts during the holiday sales event.

US shoppers not too confident about Black Friday supposed lower prices

November 20, 2024

American consumers are skeptical when it comes to retailers' discounting claims this Black Friday, according to an Attest report that polled 2,000 U.S.

Unwrap more sales: 3 tactics to reduce cart abandonment

by Tim Marshall — Vice President, Retail Partnerships, Syndigo

When it comes to e-commerce, simplicity is a best practice. You want an easy-to-navigate user experience, with clean, clearly visible buttons and as few touch…

UK Sephora opening draws super big crowd

November 18, 2024

Shoppers in the U.K. clearly have a thing for beauty retailer Sephora.

Thanksgiving weekend shopping will likely set record

November 18, 2024

A record-setting 183.4 million consumers are planning to shop in-sore and online from Thanksgiving Day through Cyber Monday. The predicted figure is up from…

Fun Black Friday fact: Big walking day for retail shoppers

November 14, 2024

On Black Friday, Americans walk the equivalent of 697 million miles combined, with shoppers averaging 8,347 steps — nearly double the normal daily step count…

Consumers embracing AI-powered customer support

November 12, 2024

Consumers are increasingly embracing AI-powered customer support with younger generations more likely to report AI is making customer service more helpful

Retail holiday spend on track for steady sales growth

November 8, 2024

Despite contradictions in economic indicators, retail sales growth remains on track as retailers enter the busy holiday season.

Majority of consumers jumping online for holiday shopping this year

November 8, 2024

A hefty number of consumers, 83%, plan to shop online for holiday gifts and item this year, yet fewer consumers plan to shop exclusively online.

Most consumers celebrate Thanksgiving but more celebrate Christmas

November 1, 2024

A hefty number of U.S. consumers, 87%, will celebrate Thanksgiving this year with 80% of turkey day shoppers expecting to all or most of their shopping…

Most consumers like human customer service

October 30, 2024

Three-quarters of consumers, 75%, prefer talking to a human when it comes to customer service, according to a Five9 study on how consumers perceive AI and…

Survey reveals disconnect between retail shoppers, marketers

October 29, 2024

A majority of shoppers, 81%, don't plan to boost holiday spend this year and that trend is not in sync with marketer perception, according to a survey released…

Holiday spend projected to hit record-setting mark

October 28, 2024

Consumer holiday spend is expected to hit a record $902 per person, according to the National Retail Federation's latest consumer survey.

September retail sales reveal consumers willing to spend

October 25, 2024

Retail sales increased in September, according to U.S. Census Bureau data, and the increase reveals that consumers continue to carry the economy, according to…