Does Walmart really have a shot against the Amazon juggernaut?

by Chris Petersen — Owner, IMS

Chris Petersen believes true innovation demands a willingness to take the risks to fail faster. Companies that don't embrace failure as a part of innovation…

What merchants should consider when deploying new technology

by Will Hernandez — Editor, NetWorld Media Group

As retailers and restaurants consider whether to deploy new consumer offerings such as a loyalty program, branded app or mobile payments, executives must…

Tacos on the go: Chipotle to add mobile ordering to new app

August 22, 2017

Chipotle Mexican Grill has selected Deloitte Digital to help redesign its mobile customer experience, according to a press release.

Case study: Creating the architecture of fragrance

Fragrance design studio, Joya, and Taylor and Miller Architecture/Light joined forces to create a radically conceived retail experience meant to hover between…

Low price, good value are driving deeper customer loyalty

August 21, 2017

Nearly all consumers, 92 percent, view price and value as top reasons to be loyal to a retailer and brand. Product quality also factors high, with 72 percent…

Why it's time for retailers to serve customers some 'vacation cereal'

by Chip Bell — Customer Loyalty Consultant/Author, Chip Bell Group

Chip Bell discusses how, in an era where waste reduction and expense control are bread and butter, retailers can cost justify encounters that are, by…

Barclays adds Siri voice payments to mobile banking app

August 21, 2017

Barclays has become the first U.K. high street bank to launch payments using Apple's virtual assistant, Siri, enabling customers to make payments using their…

Memphis Grizzlies to boost fan experience with LED video system

August 18, 2017

The NBA's Memphis Grizzlies have partnered with Daktronics to deploy a LED video display system for the FedExForum stadium in Memphis. Daktronics will provide…

Picturing a more dynamic approach to digital back-to-school sales

Imgix CEO Chris Zacharias explains why retailers need to carefully consider the use and editing of images to improve the user experience and why beleaguered…

Maplin teams up with SignStix for 'Store of the future' concept

August 17, 2017

Maplin, an electronics retailer, recently teamed up with SignStix to launch its flagship Store of the future in The Beehive Center in Cambridge, U.K. SignStix…

Paytronix expands integration of rewards platform

August 17, 2017

Paytronix Systems is expanding its reward platform with three new POS integrations. The platform is now integrated with Gilbarco Passport, NCR Radiant and…

Avoiding a sticky customer experience: Webinar explains why retailers must pay attention to product labels

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Sometimes it's the simplest things that can prompt a consumer to jump from one retailer or brand to another. One example is the annoying, frustrating product…

Why protecting data is key in retail customer experience

Tim Critchley, Semafone CEO, explains why retailers, to protect customers' most sensitive data and their brand reputation, must step up data security efforts…

Amazon debuts instant pick-up service in select areas

August 16, 2017

Amazon is now offering Instant Pickup, a new free service for Prime members that lets members pick up specific "daily essentials" in two minutes or less at…

Survey: Online shoppers prefer direct shopping with brands

August 16, 2017

More than half, 55 percent, of shoppers prefer buying directly from a brand versus buying at a retailer, according to a new Astound Commerce Insight survey.

Change management includes your people, too

Andy Huynh, CTO at BTM Global, explains why change management must not only be a core part of a technology implementation plan and is much more than just…

Online consumers love high quality visual content

August 15, 2017

When it comes to shopping online, visual content counts for today's consumer.

Report: Retailers should be embracing Amazon as a distribution option

August 15, 2017

A new Bluecore report reveals retailers should be embracing Amazon as a distribution channel and that research indicates 44 percent of brand marketers are…

Online grocery service debuts Alexa skill for hands-free voice order capability

August 14, 2017

Consumers who like to order from Stop and Shop's online Peapod grocery service can now enlist the help of Amazon's Alexa devices. The grocer is offering an…

Barclaycard tests Alipay acceptance in UK stores

August 14, 2017

Barclaycard is reportedly launching a pilot in the U.K. that will enable merchants there to accept Alipay, the popular Chinese mobile wallet, in their stores…