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Customer Experience News & Media

Why it's crucial to understand the shopper’s in-store behavior in the evolving retail market

Smart Traffik CEO Laurent Simonin explains why brands and retailers need to unify their departments to increase revenue through an improved customer…

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Ultimate irony – Amazon building warehouse at former U.S. mall

by Chris Petersen — Owner, IMS

As Chris Petersen writes, Amazon has simply been one of the most innovative retailers executing consumer choice and convenience and now is proving why…

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Google veterans launch smartphone activated self-serve convenience concept

September 15, 2017

Google veterans Paul McDonald and Ashwath Rajan are launching a new concept called Bodega, a 5-foot-wide pantry box filled with non-perishable convenience…

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Moving Tactics delivers touchscreens to Under Armour festival

September 15, 2017

Moving Tactics teamed up with Under Armour to deliver touchscreen displays to an interactive festival to raise awareness for the opening of the…

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Curing the epidemic of retail bankruptcy: X-data

Mike Maughan, head of global insights at Qualtrics, explains why X-data is a major piece of the puzzle when it comes to retail success.

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Amazon devices will be on Kohl's shelves come October

September 14, 2017

Amazon devices, such as its Fire tables and voice assistant Echo, will be available at Kohl's just in time for the holiday shopping season.

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Get ready for the advent of 'v-commerce'

September 14, 2017

Customers will embrace virtual reality in shopping by customizing products and designing rooms and shopping with friends across the world.

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Alipay saunters down the runway with Rebecca Minkoff partnership

September 14, 2017

Fashion retailer Rebecca Minkoff is partnering with Alipay to enable Chinese tourists to make mobile payments with Alipay Wallet at all Rebecca Minkoff…

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HP ElitePOS: Retail redefined by design

Transform your retail space with a versatile point-of-sale system that elevates the customer experience and supports your critical business operations. With…

Presented by HP Inc.

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4 strategies to build your business' long-term health

David Boone, EVP, U.S. card partnerships and shared services at TD Bank, offers insight on why it's a good time for retailers to invest in the long-term health…

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Long Island Bloomies gets a makeover

September 13, 2017

The Bloomingdale's store at the Roosevelt Field mall on Long Island is now boasting some new store design work.

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The road to retail salvation is personal and predictive

Gordon White, general manager Americas, The Social Client (a company of Acticall Sitel Group), provides three elements retail brands need to keep in mind if…

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What's really in it for your retail customers?

Tyler Douglas, chief sales and marketing officer at Vision Critical, offers up three key steps marketers can take to get back to the fundamentals. The first…

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Family Dollar getting new brands, store redesign

September 11, 2017

In the quest to spark sales, which dipped 1.2 percent in the fiscal first quarter, parent company Dollar Tree is driving new strategies for Family Dollar.

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A shopper marketing conundrum: Providing a personalized mobile experience at scale

Matt McGinty, chief revenue officer, Fiksu DSP, provides insight on why targeting shoppers via mobile, based on their shopping habits, can improve the…

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NCR, Ecwid partner to drive a better omnichannel experience

September 8, 2017

NCR and Ecwid, a cloud-based ecommerce platform, are teaming up to provide an improved omnichannel order experience via the NCR Silver point-of-sale solution.

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Nike live design experience custom builds shoes in under 90 minutes

September 8, 2017

Nike Makers' Experience merges digital design with traditional shoe making, allowing consumers to try on shoes, then have the shoes made for them on the spot…

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5 steps to turn retail sales associates into selling machines

Rieva Lesonsky, CEO of GrowBiz Media, offers up insight on why retailers need to treat salespeople with respect, arm them with the right training and tools and…

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Kagan: Poor checkout experience hurts retail brand

by Jeff KAGAN — Wireless Analyst, Telecom Industry Analyst

Jeff Kagan offers up his view on retail winners and losers and what the changing customer expectations are starting to demand from retail stores.

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A retailer's guide to driving modern customer experiences

Antoine Rizk, vice president of go-to-market programs at Axway, provides insight on how the customer journey is transforming into a cross-platform experience…

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