UK retailers not delivering on customer experience, claims report

April 3, 2017

A new Eptica study reveals U.K. retailers are not providing a rewarding customer experience despite the fact consumers are more likely to buy if they have a…

Tulip Retail, True Fit team up on a personal shopping experience

April 3, 2017

Tulip Retail and True Fit are partnering to foster a more personal in-store shopping experience and working with fashion brand kate spade to pilot the store…

A look at trends taking over retail in 2017

To keep up with shopper expectations, it's more important than ever for retailers to enhance and integrate the physical and digital. As we move further into…

Target aims to serve the harried and the browsing shopper

March 31, 2017

Target is planning to revamp its store design to not only better serve those running in for a quick item but those who love to browse all its aisles.

IoT proving valuable in driving customer experience, savings and operational efficiencies

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Retailers not using Internet of Things technology may soon want to investigate its potential given big opportunities to boost the customer experience and save…

AI crucial to humanizing branch experience, report says

March 30, 2017

In traditional banks, basic transactions continue to migrate from physical to digital channels, leading to major changes as banks redesign their branch…

Study: Consumers receptive to chatbots

March 30, 2017

A majority of consumers are comfortable talking with a chatbot yet only a fraction have engaged with one, according to the 2017 Mobile Consumer Report from…

The future of retail: Thinking small

Leading retailers are beginning to make sweeping changes to keep up with consumer demands. In the past six months retailers like Amazon, Target and Kroger have…

How To: Improve digital product content to boost customer experience, sales

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Today's retailers are missing out on sales due to a poor digital product content strategy which not only results in a weak customer experience but puts a dent…

Amazon Go store hits some glitches

March 28, 2017

The public unveiling of Amazon's Go store, which features no cashiers, is being delayed due to some technical glitches, according to a Market Watch report.

Supermarket puts nutritionists into the aisle

March 24, 2017

In a quest to provide better customer service and enhance the shopping experience, one supermarket is expanding its staff of nutritionists in store locations.

British market offers a special check-out lane for shoppers suffering from dementia

March 24, 2017

A British supermarket chain, Tesco, is piloting a new check-out line for shoppers suffering from dementia or Alzheimer's in order to make the shopping…

Humanizing the retail experience: Experiential shopping lives offline

These are the days of sharing, group think and the herd mentality… who knew the 90s-era mall rats, a generation of teens known for simply hanging out in…

4 ways to retain infrequent retail customers

As most business owners know, the cost of acquiring a new customer is much higher than retaining a current buyer. It's why companies put a lot of effort into…

Tips for ensuring the branded mobile app delivers a successful customer experience

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

There's no challenge getting retail consumers on board with mobile devices and apps. But getting that same consumer to embrace and forge a relationship with a…

Retailers losing big bucks by not getting personal, reveals survey

March 21, 2017

Retailers could boost revenue by 5 percent if they stepped up their game when it comes to customer experience and providing personalized service.

Loyalty marketing in a Trumpian world

Brands associating and disassociating with a polarizing President are going to tap into at least some of that emotion. So as a brand leader, it’s imperative…

Retailers eager to embrace IoT, automation high on investment list

March 16, 2017

Retailers are hungry for Internet of Things technology with 70 percent of decision makers ready to make changes to adopt IoT and 65 percent planning to invest…

Kagan: Fixing your app to improve customer experience

by Jeff KAGAN — Wireless Analyst, Telecom Industry Analyst

Bottom line, smartphone technology and apps are an incredible way to reach customers in new and creative ways. Use technology in new ways to give the customer…

Pandora deploys digital receipts for UK locations

March 14, 2017

Jewelry brand Pandora is deploying digital receipts at its 220 U.K. locations and the Ecrebo technology is enabling the brand to capture customer data at point…