Target cites data center in separate weekend payment outage

June 17, 2019

Target yesterday confirmed that it was hit with a second payment system outage, one that was considerably smaller than a 2-hour store outage on Saturday, but…

A deep dive into a customer experience collaboration lab

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

The Interactive Customer Experience Summit in Dallas provided the type of education and networking that benefits people in all segments of the customer…

Amazon sued over voice tech recording feature

June 14, 2019

Two class action lawsuits have been filed against Amazon regarding its Alexa voice technology, alleging the device is recording and storing children’s voices…

Customers embracing kiosks, but acceptance not uniform in all scenarios

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

A panel of experts who have introduced kiosks in various types of settings shared their ideas on how to make sure kiosk deployments are effective for customers…

How online retailers can turn returns into an opportunity

Leo Matthews, director at Xigen, explains why online retailers, with the foresight to see the big opportunity in delivering a returns process that delivers a…

Alternative and cashless payment acceptance grows, but security remains a concern

June 13, 2019

Consumers are open to embracing payment options such as wearables and smartphones, but they have high levels of concern about being able to secure such…

Target launches same-day ship without a membership mandate

June 13, 2019

Target shoppers can now get same-day delivery on 65,000 items as long as the order is more than $9.99.

Checkout-free technology provider Zippin opens remodeled San Francisco store

June 12, 2019

Zippin, a provider of checkout-free technology, this week opened its remodeled cashierless store  in San Francisco’s "East Cut" neighborhood, near the…

Live webinar: Boosting the employee experience

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Retail, restaurant and service employees play a critical part in a rewarding customer experience and that's why the employee experience must be as fulfilling…

Amazon, Synchrony Bank team up on card for unbanked, those with weak credit

June 11, 2019

Amazon and Synchrony Bank are offering a new credit card called Amazon.com Store Card Credit Builder, which is similar to the retailer’s Store Card, but aimed…

Circle K stores now home to DigitalMint Bitcoin ATMs

June 11, 2019

DigitalMint, a Chicago-based chain of Bitcoin ATMs and teller windows, has installed bitcoin kiosks at 20 Circle K convenience stores throughout Arizona and…

Amazon launches another Go store in New York

June 11, 2019

Amazon opened the doors to its second Amazon Go store in New York this morning at 6 a.m., and the store marks the omnichannel retailer's thirteenth Go store in…

Price is nice, but consumers want exceptional customer experience

Suresh Menon, senior vice president and general manager, Master Data Management, Informatica, explains how customer experience plays an ever-bigger role in…

Decathlon sporting goods retailer enters US with store featuring self-service kiosk

June 10, 2019

Decathlon, a sporting goods retailer with more than 1,500 stores in 49 countries, recently opened its first U.S. location in Emeryville, California, featuring…

Walmart launching in-home grocery delivery in 3 US markets

June 10, 2019

Walmart is readying an in-home grocery delivery service that will debut this fall.

Congressional hearings focus on facial recognition as criticism builds

June 10, 2019

The U.S. Congress held a hearing on facial recognition Tuesday, the second such discussion in two weeks, as critics claim the technology threatens consumer…

NEC Display Solutions wins ICXA award for BI platform

June 10, 2019

NEC Display Solutions of America has won an ICXA Elevate Award for its ALP Pro business intelligent platform at the ICX Summit, which took place from June 4 to…

Walgreens, Nordstrom tapping Narvar Concierge for product pickup, return

June 7, 2019

Walgreens Co. and Nordstrom Inc. are tapping the Narvar Concierge technology to enhance customer experience within the package pick-up and return environment.

End of life for certain POS terminals and the looming risk to retailers

by Chris Kronenthal — President + CTO, FreedomPay

Retailers need to be sure point-of-sale systems are fully compliant, not only to avoid becoming obsolete, but to protect against fraud.

Are you ready for AI? Pioneers share their insights

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Artificial intelligence offers many benefits, but businesses first need to understand what they want AI to help them accomplish, then make sure their…