New Jersey town goes with smart parking meters

May 8, 2019

The West New York, New Jersey parking authority plans to replace the town's traditional, coin-operated parking meters with smart parking meters this spring…

French retailer tests the limits of cashless retail with US store

by David Jones — Editor, Networld Media Group

Sporting goods retailer Decathlon is testing the limits of cashless retail with technology firm NewStore, which developed an iPhone-based ominichannel platform…

Lowe's, Crate and Barrel talk digital and in-store marketing and finding the perfect balance

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Achieving the right mix of digital and in-store marketing is a major focus for home goods retailers. Leaders from Crate and Barrel and Lowe's share insights on…

Venezuelan pharmacy chain taps Oracle tools for growth, better customer service

May 6, 2019

Farmatodo, a Venezuelan self-service pharmacy chain, is deploying Oracle Corp. technology to drive store growth, provide enhanced customer service and greater…

Big Lots taps Reflexis tools for workforce management, budgeting

May 6, 2019

Big Lots Inc., which operates stores across 47 states, is using the Reflexis Workforce Scheduler to advance workforce scheduling, forecasting and budgeting at…

Knowing the difference between must-have CX technologies and what can wait

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Forrester VP and Principal Analyst Brendan Witcher shared insight on what retailers need to be doing when it comes to customer experience technology and what…

Phone, email top customer service tools for consumers

May 3, 2019

When it comes time to interact with a retailer's customer service, consumers prefer phone and email interaction, according to a Sykes study on communication…

FedEx Office aiming well beyond truck delivery

May 3, 2019

In North Texas, future deliveries from FedEx Office may not only be off a truck but from a robot as the delivery service plans to have "same-day bots" in play…

Browns Shoes deploys iGotcha Media video wall at Quebec location

May 2, 2019

Browns Shoes, an independent footwear chain based in Canada, has installed a video wall from iGotcha Media at its Carrefour Laval store in Quebec. The company…

How to measure impact of 3D, AR e-commerce

Garrett Eastham, chief data officer with Vertebrae, explains why retailers striving to get the full picture of how 3D visualization and AR can impact business…

Consumers embracing payments via voice assistant, but wary about security

May 1, 2019

Research from Transaction Network Services Inc. indicates adoption of smart payments technology has grown substantially, but consumers have significant…

Leveraging machine learning to improve order fulfilment throughput

Prithwijit Mukherjee, global business manager at Wipro, discusses the impacts of machine learning related to BOPIS and identifies challenges retailers face and…

Social media, visual content to dominate online retail

April 29, 2019

A Bazaarvoice study reveals retailers are enjoying a 111% conversion lift among shoppers that engage with visual customer generated content and a 180% revenue…

3 ways retailers can win the innovation race

Dana Naim, head of marketing and content at Twiggle, explains that despite many retailers' best interests to embrace digital transformation, most are not…

Study: Too many choices can stall retail purchase activity

April 26, 2019

Providing too many product options prevents nearly half of transactions (46%) from taking place, according to Episerver's third annual Global Consumer Study.

Amazon Go no-cash reversal seen as response to legislative pushback

by David Jones — Editor, Networld Media Group

Amazon decision to reverse course on its cashierless Amazon Go stores is being seen as a response to economic and political push back given potential…

Chase offers digital gift card transfers to checking customers

April 25, 2019

Chase checking account holders can now send digital gift cards for more than 60 top retailers through the Chase.com website or Chase Mobile app.

Walmart to remodel three Long Island locations

April 25, 2019

Walmart is aiming to spruce up three Long Island, New York stores, deploying grocery pickup and delivery capabilities.

Bank Customer Experience Awards competition now open

April 24, 2019

Networld Media Group is accepting entries for the 2019 Bank Customer Experience Awards competition through Friday, June 14. 

How Kohl's architected its personalization initiative

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Tom Gores, senior manager of digital testing and optimization at Kohl's, shares insight on how the retailer restructured its teams to improve its…