Customer Experience News
Venmo acceptance comes to 2M online merchants mobile digital wallet pos
October 25, 2017
Venmo users can now shop on their mobile phone and make purchases at more than two million U.S. retailers via the mobile web, according to a press release.
read nowUnited Airlines secures EZ Access certification for self-serve kiosks
October 24, 2017
United Airlines has incorporated EZ Access technologies into its self-service kiosks to better ensure that the kiosks are accessible to all travelers.
read nowIkea vending machine offers kitchen tools
October 23, 2017
Ikea has installed a vending machine at a Stockholm subway station to sell small kitchen items such as a garlic press, an egg slicer and other tools, according…
read nowStudy: Retailers lack tools to tap customer data
October 20, 2017
More than half, 58 percent, of retailers don't have in-store tools to view and analyze customer data across touch points, and of those who do, just 64 percent…
read nowCustomers love music when shopping
October 18, 2017
A new Mood Media study claims music is something consumers love when shopping and when interacting in the banking environment.
read nowSmart store tech is a revenue booster, reveals report
October 17, 2017
A new Juniper Research report reveals smart store technologies will spur over $78 billion in annual transaction revenue in the next five years.
read nowFootwear retailer DSW is striving to inspire self-expression
October 13, 2017
DSW Inc. has a new brand mission focused on building engaging customer experience, enabling associate product knowledge, boosting operational processes and…
read nowCostco expands delivery options
October 13, 2017
Costco is now offering same-day and two-day delivery via a new internal program and a partnership with Instacart.
read nowMobile platform aims to empower store associates to boost customer experience
October 10, 2017
M.Gemi and PredictSpring are debuting a store associate app that aims to tap store associates to better the retail customer experience.
read nowWalmart readying same-day delivery for NYC customers
October 6, 2017
Free, same-day delivery will soon be offered by Walmart in the New York City area.
read nowHilton testing ‘smart room’ to enhance customer experience
October 5, 2017
One day soon consumers staying at Hilton won't have to adjust thermostats once in the room, find their favorite television program or call to order the beer…
read nowNYC transit going big with digital ads
October 5, 2017
New York City commuters are the target of a massive digital ad campaign in play by the city's MTA agency which plans to install over 30,000 video screens…
read nowRobots, no-cash experience coming to Shake Shack NYC location
October 4, 2017
There won't be any humans taking orders and no cash exchanged at the impending Shake Shack location in the East Village of New York City.
read nowAmazon's Whole Foods suffers credit card breach
October 4, 2017
As consumers still grapple with a massive Equifax data breach, reports indicate Whole Foods' shoppers are likely facing a similar issue.
read nowSwarovski's new VR app lets users buy goods via Masterpass checkout
September 29, 2017
MasterCard and Swarovski launched a virtual reality shopping app for the Atelier Swarovski home décor line, a collection of functional and decorative crystal…
read nowCalifornia DMV opens self-serve kiosks in San Francisco supermarkets
September 28, 2017
The California Department of Motor Vehicles has installed 14 self-service kiosks at San Francisco area grocery stores so drivers can renew vehicle…
read nowAlipay expands to Nordic region with retailer pacts
September 25, 2017
Alipay has signed separate memorandum of understandings with Finpro (Finland), Svensk Handel (Sweden) and the Scandinavian Tourist Board, which will enable…
read nowTencent launches mobile marketing tools for US retailers
September 25, 2017
Tencent is launching a suite of advertising products and resources that will enable U.S. marketers to directly engage Chinese consumers on Tencent platforms…
read nowAldi to accept contactless payments at all locations
September 25, 2017
Grocery chain Aldi will now enable shoppers to pay for their items with any contactless payment method, including mobile methods such as Apple Pay, as well as…
read nowKohl's teams with Amazon in product return partnership
September 22, 2017
Looking to return an Amazon purchase? Now you have two options: send it back to Amazon or drop it off at Kohl's.
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