David’s Bridal laying off thousands of workers

April 19, 2023

David's Bridal, a wellknown bridal dress and accessory retailer, is laying off thousands of workers but will fulfill orders without disruption or delay…

Walmart merchandising chief leaving post

April 18, 2023

Charles Redfield, Walmart's chief merchandising officer for its U.S. division, is leaving the job as of May 1.

Best Buy slashing workforce, will focus on e-commerce strategy

April 18, 2023

Electronics retailer Best Buy is reportedly slashing hundreds of store workers and focusing heavier on its e-commerce strategy.

Amazon enacts return fee for UPS users

April 17, 2023

Amazon customers who decide to return an item via a UPS store now will pay a $1 fee.

Return charges spurring brand abandonment

April 13, 2023

Over one-third, 34%, of U.S. consumers have switched off a brand they had been loyal to in order to avoid paid returns.

Consumer satisfaction and the end of free returns

by Jorge Lopera — Vice President, Head of Global Strategy, FarEye

For retailers, the last mile has become an important extension of their brand. For logistics providers, fulfilling last-mile deliveries has become a…

Retail growth to dip a bit this year

April 5, 2023

Retail sales growth will hit between 4% and 6% this year, reaching between $5.13 trillion and $5.23 trillion, according to the National Retail Federation.

Walmart revamps digital storefront

April 4, 2023

Walmart has redesigned its e-commerce homepage and its app and built a more customer-centric storefront in a quest to drive customer engagement as well as…

Lush, Victoria’s Secret, Party City jump aboard DoorDash

March 28, 2023

Delivery services provider DoorDash has several new retailers on its service, including Lush Cosmetics, Victoria's Secret and Party City.

Millennials are the big retail spenders this year

March 28, 2023

Global e-commerce spending will be led by millennials this year and they prefer online versus in-store when it comes to shopping.

Customer communications present unique challenges for delivery services

by Jim Tyrrell — Vice President of Enterprise Product Management, TNS

In my prior column, we discussed the impact of eroding consumer trust in voice calling on retailers' ability to engage and connect with customers. When…

Walmart reducing workforce at 5 fulfillment operations

March 27, 2023

Walmart is giving 90-day notice to hundreds of workers at U.S. fulfillment centers as the retail giant is cutting back and eliminating night and weekend…

A revival of Blockbuster Video? Online website indicates yes

March 27, 2023

The last Blockbuster Video store closed four years ago but online rumours are swirling the once popular entertainment brand may be back in play.

3 ways retailers can play offense with CX this year

by Jim Katzman — Principal, CX Strategy & Enablement, InMoment

The holidays are over, we are all breaking new year's resolutions — now it's time to get to work. And if you're reading this article, your work is likely…

Amazon adds 9K to layoff list

March 20, 2023

Amazon, in the space of four months, is laying off 27,000 workers in total, given an additional 9,000 announced today.

Beyond the discount: 6 ways to evolve customer loyalty

Loyalty programs have become more intuitive and smarter that ever. Here are six ways brands can optimize their current loyalty initiatives.

US B2C e-commerce poised for robust growth

March 15, 2023

The U.S. B2C e-commerce market will grow by $233.66 billion by 2027 with an annual growth rate of 8.12%.

Home Depot SVP on building a seamless shopping experience

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Angie Brown, SVP of technology at The Home Depot, shares the retailer's view of technology and how it's aiming to create and deliver an interconnected…

Busting 4 myths about live commerce

by Zarnaz Arlia — manager, Emplifi

Live commerce, or live-stream shopping, has been around for some time. In China live stream shopping is a $600 billion market. Across the rest of the world the…

Retailers embracing AI, CGI for online experiences

March 1, 2023

More than three in five, 63%, of brands and retailers are using lifestyle photos and images for e-commerce, and 58% use interactive images, in the quest to…