E-commerce News & Media
Redefining omnichannel capabilities to deliver the ultimate customer experience
by Dean Frew — CTO & SVP RFID Solutions at SML Group, SML RFID
The convenience of online channels has changed consumer demands for good as they want information and access to items at the click of a button.
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Most shoppers want a better search experience
August 14, 2023
Six of 10 online shoppers want a better product search experience and think the online search function on retail websites needs an upgrade.
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4 use cases of AI in the retail industry
When implemented properly and appropriately, AI can transform the way retailers operate and give merchants intelligent tools for streamlining their operations…
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City Furniture's shopping experience is all about knowing the customer
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
City Furniture can now identify more site visitors, which means improved targeted offers and greater insight about the shopper.
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Amazon 2nd Prime Day set for October
August 9, 2023
Amazon is holding a second Prime Day event this year for Prime members across 19 countries and calling it Prime Big Deal Days.
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Bed Bath & Beyond back in business as Overstock.com
August 9, 2023
Consumers who love Bed Bath & Beyond just need to hit up BedBath&Beyond.com to find home goods as it's been re-launched by new owner Overstock.com …
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Food Lion boosts shopping experience via upgrade strategy
August 7, 2023
Supermarket chain Food Lion has enhanced the shopping experience via upgrades at 47 stores.
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Wayfair app taps AI for room design feature
August 2, 2023
Wayfair's new app, Decorify, uses generative AI to let users create photo realistic room images for design purposes.
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Cyclist retailer taps Logic for insights-driven decision making
August 1, 2023
WiggleCRC, an online retailer of specialist cycling, running and swimming apparel accessorites, is deploying a retail analytics solution from Logic to drive…
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TikTok launching US online China goods shop
August 1, 2023
TikTok is getting ready to launch the TikTokShop, an e-commerce platform that will sell items from China and eventually goods from additional countries.
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Fabric retailer Joann taps Flybuy for BOPIS nationwide
July 31, 2023
Fabric and sewing retailer Joann is expanding its deployment of Flybuy's location technology platform to power a buy online, pickup in store option for…
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Fabletics gets personal with customers in-store and online
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Activewear brand Fabletics has deployed Salesfloor's customer engagement platform to personalize the customer experience and creating connected conversations…
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Amazon Prime Day bests expectations despite increasing competition
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
By all accounts, its own and industry watchers, Amazon Prime Day 2023 was a resounding success for Amazon, its third-party sellers and consumers seeking a…
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Online shopper population shrinking
July 20, 2023
More than half, 52%, of post-pandemic e-commerce customers are no longer shopping online compared to a year ago.
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The value of click and collect experiences
by Bobby Marhamat — CEO, Raydiant
Part of a great in-store experience is click and collect which has gained in popularity as an easy, low-interaction way for customers to purchase items online…
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Staples now serving as Amazon return center
July 13, 2023
Amazon has partnered with Staples to create drop-off locations for product returns.
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Sam's Club leveraging data to boost customer shopping experience
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Sam’s Club knows real-time insights make for better-informed decision making and, ultimately, boost the customer’s shopping experience.
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Overstock.com now Bed Bath & Beyond
July 7, 2023
Online retailer Overstock.com is now Bed Bath & Beyond after acquiring the bankrupt retailer's name, loyalty program and domain for more than $21 million.
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Australian brand taps NewStore to unified customer experience
July 5, 2023
Lorna Jane, an Australia-based activewear brand, is deploying NewStore's mobile-first omnichannel cloud platform across its 107 stores to boost omnichannel…
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Amazon Prime Day: Predictions, projections, expectations
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Amazon's biggest annual sale event, Prime Day, is taking place July 11-12. Industry watchers share predictions on what's become an online retail institution.
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