Lush, Victoria’s Secret, Party City jump aboard DoorDash

March 28, 2023

Delivery services provider DoorDash has several new retailers on its service, including Lush Cosmetics, Victoria's Secret and Party City.

Millennials are the big retail spenders this year

March 28, 2023

Global e-commerce spending will be led by millennials this year and they prefer online versus in-store when it comes to shopping.

Customer communications present unique challenges for delivery services

by Jim Tyrrell — Vice President of Enterprise Product Management, TNS

In my prior column, we discussed the impact of eroding consumer trust in voice calling on retailers' ability to engage and connect with customers. When…

Walmart reducing workforce at 5 fulfillment operations

March 27, 2023

Walmart is giving 90-day notice to hundreds of workers at U.S. fulfillment centers as the retail giant is cutting back and eliminating night and weekend…

A revival of Blockbuster Video? Online website indicates yes

March 27, 2023

The last Blockbuster Video store closed four years ago but online rumours are swirling the once popular entertainment brand may be back in play.

3 ways retailers can play offense with CX this year

by Jim Katzman — Principal, CX Strategy & Enablement, InMoment

The holidays are over, we are all breaking new year's resolutions — now it's time to get to work. And if you're reading this article, your work is likely…

Amazon adds 9K to layoff list

March 20, 2023

Amazon, in the space of four months, is laying off 27,000 workers in total, given an additional 9,000 announced today.

Beyond the discount: 6 ways to evolve customer loyalty

Loyalty programs have become more intuitive and smarter that ever. Here are six ways brands can optimize their current loyalty initiatives.

US B2C e-commerce poised for robust growth

March 15, 2023

The U.S. B2C e-commerce market will grow by $233.66 billion by 2027 with an annual growth rate of 8.12%.

Home Depot SVP on building a seamless shopping experience

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Angie Brown, SVP of technology at The Home Depot, shares the retailer's view of technology and how it's aiming to create and deliver an interconnected…

Busting 4 myths about live commerce

by Zarnaz Arlia — manager, Emplifi

Live commerce, or live-stream shopping, has been around for some time. In China live stream shopping is a $600 billion market. Across the rest of the world the…

Retailers embracing AI, CGI for online experiences

March 1, 2023

More than three in five, 63%, of brands and retailers are using lifestyle photos and images for e-commerce, and 58% use interactive images, in the quest to…

What retailers need to consider when it comes to pickup lockers

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

A panel of decision makers who have taken the plunge with the nascent pickup locker technology shared their experiences during the recent Self-Service…

Why the retail return strategy requires a big focus

Retail winners in 2023 will be those who place the customer first.

How retailers can beat the post-holiday sales slump

by Susan Jeffers — CEO, XY Retail

To beat the post-holiday sales slump, retailers can follow several strategies.

How smartphones can shape the retail buying experience

Adopting a mobile-first approach to personalize the retail experience can build a community of customers who are better informed, more engaged and – most…

Wayfair expands workforce cuts

January 26, 2023

Wayfair will now slash nearly 20% of its workforce in an effort to trim costs.

Batteries Plus embarks on a digital transformation

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

The omnichannel retailer is reinventing its online platform to boost e-commerce operations while ensuring a personalized customer experience both on its…

Babies R Us returning to US

January 18, 2023

WHP Global, in partnership with the American Dream entertainment and mall destination in New Jersey, will launch a flagship Babies R Us store this summer.

Fashion marketplace taps Revo Video for shoppable video feature

January 13, 2023

Dora Maar, a luxury fashion marketplace, is partnering with Revo Video to provide a digital shopping experience for those perusing Kate McGuire's latest…