What retailers need to consider when it comes to pickup lockers

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

A panel of decision makers who have taken the plunge with the nascent pickup locker technology shared their experiences during the recent Self-Service…

Why the retail return strategy requires a big focus

Retail winners in 2023 will be those who place the customer first.

How retailers can beat the post-holiday sales slump

by Susan Jeffers — CEO, XY Retail

To beat the post-holiday sales slump, retailers can follow several strategies.

How smartphones can shape the retail buying experience

Adopting a mobile-first approach to personalize the retail experience can build a community of customers who are better informed, more engaged and – most…

Wayfair expands workforce cuts

January 26, 2023

Wayfair will now slash nearly 20% of its workforce in an effort to trim costs.

Batteries Plus embarks on a digital transformation

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

The omnichannel retailer is reinventing its online platform to boost e-commerce operations while ensuring a personalized customer experience both on its…

Babies R Us returning to US

January 18, 2023

WHP Global, in partnership with the American Dream entertainment and mall destination in New Jersey, will launch a flagship Babies R Us store this summer.

Fashion marketplace taps Revo Video for shoppable video feature

January 13, 2023

Dora Maar, a luxury fashion marketplace, is partnering with Revo Video to provide a digital shopping experience for those perusing Kate McGuire's latest…

Costco debuts Shutterfly offering

January 10, 2023

Costco members can now use Shutterfly's photo services and will get a 51% discount off every Shutterfly order plus free shipping on orders totaling more than…

Experts share top 5 e-commerce trends for 2023

by Mark Hook — VP of Brand & Comms, Brightpearl

Loyalty, inventory, sustainability challenges need attention this year.

Abercrombie & Fitch expands pickup locations

January 4, 2023

Apparel retailer Abercrombie & Fitch has expanded pickup locations for U.S. e-commerce shoppers as part of an effort to broaden its fulfillment…

2023 Ahead: Tech, e-commerce predictions for retail CX

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

To get insight on what's to come in the next 12 months with e-commerce and CX technology, RetailCustomerExperience reached out to experts and gurus for…

Last minute shoppers face bigger cyber risk

December 19, 2022

Consumers who wait until the last moment for holiday shopping face a greater cyber risk, according to a Kaspersky survey.

Top 5 trends impacting the 2022 holiday season

by Matthew Furneaux — Director of Location Intelligence, Loqate

The top five consumer trends impacting sales this holiday shopping season.

Thanksgiving shopping weekend record-setter for Amazon

December 6, 2022

The Thanksgiving shopping weekend, including Cyber Monday, was the biggest shopping event on Amazon.

Chat apps gaining favor with consumers

December 2, 2022

Chat apps are fast becoming crucial communication channels for consumers given an 80% spike in WhatsApp usage and a 62% increase in rich communication services…

Make the season merry with mobile CX

by Jonathan Aniano — SVP Product, CRM Applications, Zendesk

For successful holiday sales, one expert recommends trying the CX trifecta: Messaging, AI and self-service.

Online checkout posing challenges for small retailers

December 1, 2022

Just over half, 52%, of small to medium retailers have experienced checkout issues during surge shopping periods, up from 43% last year.

3 tech tips to improve customer experience

by Kosta Popov — CEO, Cappasity

To stay ahead of e-commerce competition, retailers must provide a convenient and engaging shopping experience.

Rite Aid teams with Grubhub on nationwide delivery

November 28, 2022

Rite Aid customers will soon have the option to have orders delivered via Grubhub as the two brands are partnering on nationwide delivery.