Chat apps gaining favor with consumers

December 2, 2022

Chat apps are fast becoming crucial communication channels for consumers given an 80% spike in WhatsApp usage and a 62% increase in rich communication services…

Make the season merry with mobile CX

by Jonathan Aniano — SVP Product, CRM Applications, Zendesk

For successful holiday sales, one expert recommends trying the CX trifecta: Messaging, AI and self-service.

Online checkout posing challenges for small retailers

December 1, 2022

Just over half, 52%, of small to medium retailers have experienced checkout issues during surge shopping periods, up from 43% last year.

3 tech tips to improve customer experience

by Kosta Popov — CEO, Cappasity

To stay ahead of e-commerce competition, retailers must provide a convenient and engaging shopping experience.

Rite Aid teams with Grubhub on nationwide delivery

November 28, 2022

Rite Aid customers will soon have the option to have orders delivered via Grubhub as the two brands are partnering on nationwide delivery.

8 big pain points in the online shopping experience

by Frank Kouretas , Jean-Walter Guillery

Here is a look at the biggest pain points within the online shopping experience and how retailers can ease the pain.

Is peak season canceled for e-commerce this year?

The evolution of peak holiday shopping has been a roller coaster.

The Ultimate Choice of Self-service POS System for High-speed Rail Companies

In the post-COVID-19 era, high-speed rail companies install self-service POS systems to avoid human contact and prevent the spread of the virus. PST650 is the…

How Millennials and Gen Z Are Changing the Future of Customer Service

Customer loyalty is changing: Brands need to keep up with and exceed customer expectations more than ever, especially for younger generations. The main…

Amazon beating Walmart online on several fronts

October 27, 2022

Amazon is maintaining dominance in e-commerce versus Walmart with 75% of consumers buying from Amazon compared to 43% shopping on Walmart's online store site.

5 shopper experience essentials for Black Friday

by Peter Messana — CEO, Searchspring

Here is a checklist of five shopper experience essentials retailers need to win Black Friday.

Toys R Us launches digital online flagship stores in UK

October 25, 2022

The Toys R Us and Babies R Us brands are back to selling merchandise in the U.K. after launching a digital flagship website.

Amazon’s 2nd Prime event revenue fails to best 1st event

October 21, 2022

Amazon's Prime Early Access Sale earlier this month, three months after its annual Prime Day sales event, failed to score big in terms of sales, according to…

100M items sold during Amazon Prime Early Access Sale

October 19, 2022

Amazon Prime members bought more than 100 million items from Amazon's third-party sellers and more than 8 million toys in the U.S. during the omnichannel…

How composable commerce lets retailers innovate

by Barbara Rybka — Chief Customer Officer, Commerce Layer.

Composable commerce is a modular development approach to e-commerce that involves bringing together best-in-class services to power customized front-end user…

Retailers optimistic despite challenges in holiday season

October 11, 2022

Retailers are generally optimistic about the upcoming holiday season and there will likely be a ramp up in promotion despite challenges such as inventory…

Amazon Prime Early Access Sale may set new records

October 7, 2022

Amazon's second Prime Day event this year, the Prime Early Access Sale taking place three months after Prime Day in July, could set new records when it comes…

Amazon puts hold on corporate retail hires

October 7, 2022

Amazon is putting the brake on corporate hiring in its retail division through the end of this year, including tech roles and its Amazon stores business…

Goodwill launches online storefront

October 7, 2022

Goodwill Industries International Inc. now is selling goods online after launching an e-commerce site called GoodwillFinds.

Many retailers unprepared to manage digital operations

October 5, 2022

While the number of digital assets and digital orders is expected to grow 24% and 16% respectively next year, just 32% of retailers believe they will be…