8 big pain points in the online shopping experience

by Frank Kouretas , Jean-Walter Guillery

Here is a look at the biggest pain points within the online shopping experience and how retailers can ease the pain.

Is peak season canceled for e-commerce this year?

The evolution of peak holiday shopping has been a roller coaster.

The Ultimate Choice of Self-service POS System for High-speed Rail Companies

In the post-COVID-19 era, high-speed rail companies install self-service POS systems to avoid human contact and prevent the spread of the virus. PST650 is the…

How Millennials and Gen Z Are Changing the Future of Customer Service

Customer loyalty is changing: Brands need to keep up with and exceed customer expectations more than ever, especially for younger generations. The main…

Amazon beating Walmart online on several fronts

October 27, 2022

Amazon is maintaining dominance in e-commerce versus Walmart with 75% of consumers buying from Amazon compared to 43% shopping on Walmart's online store site.

5 shopper experience essentials for Black Friday

by Peter Messana — CEO, Searchspring

Here is a checklist of five shopper experience essentials retailers need to win Black Friday.

Toys R Us launches digital online flagship stores in UK

October 25, 2022

The Toys R Us and Babies R Us brands are back to selling merchandise in the U.K. after launching a digital flagship website.

Amazon’s 2nd Prime event revenue fails to best 1st event

October 21, 2022

Amazon's Prime Early Access Sale earlier this month, three months after its annual Prime Day sales event, failed to score big in terms of sales, according to…

100M items sold during Amazon Prime Early Access Sale

October 19, 2022

Amazon Prime members bought more than 100 million items from Amazon's third-party sellers and more than 8 million toys in the U.S. during the omnichannel…

How composable commerce lets retailers innovate

by Barbara Rybka — Chief Customer Officer, Commerce Layer.

Composable commerce is a modular development approach to e-commerce that involves bringing together best-in-class services to power customized front-end user…

Retailers optimistic despite challenges in holiday season

October 11, 2022

Retailers are generally optimistic about the upcoming holiday season and there will likely be a ramp up in promotion despite challenges such as inventory…

Amazon Prime Early Access Sale may set new records

October 7, 2022

Amazon's second Prime Day event this year, the Prime Early Access Sale taking place three months after Prime Day in July, could set new records when it comes…

Amazon puts hold on corporate retail hires

October 7, 2022

Amazon is putting the brake on corporate hiring in its retail division through the end of this year, including tech roles and its Amazon stores business…

Goodwill launches online storefront

October 7, 2022

Goodwill Industries International Inc. now is selling goods online after launching an e-commerce site called GoodwillFinds.

Many retailers unprepared to manage digital operations

October 5, 2022

While the number of digital assets and digital orders is expected to grow 24% and 16% respectively next year, just 32% of retailers believe they will be…

Skykit Joins the Datadog Marketplace

Skykit, a leader in digital signage and workplace experience solutions, announced today a new integration with Datadog, Inc. (NASDAQ: DDOG), the monitoring and…

H&M to test return fees in some markets

October 4, 2022

Swedish fashion retailer H&M is getting ready to pilot a return fee strategy in some of its markets.

3 experts share predictions for 2022 holiday retail sales season

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

With so much economic turmoil, and shoppers flowing back into stores, the 2022 holiday sales season is likely not to be typical in any manner.

Inflation top worry for holiday shoppers

September 27, 2022

Nearly half of consumers, 48%, plan to shop early for this holiday season and the big reason is inflation, according to a Gartner Marketing survey.

Food Lion expands pick-up service

September 27, 2022

Food Lion is expanding its to-go pick-up service to 24 stores in North Carolina and Kentucky starting this week.