Bringing brand loyalty back: Adapting to a new age of customer expectations

by Todd Pollak — Chief Revenue Officer, Marqeta

With competition for consumers’ attention at an all-time high, brands that embrace the latest technology to forge deeper, personalized experiences with…

Product discovery not hitting high notes with consumers

September 16, 2024

Four in 10 online shoppers are giving product discovery experiences a 'C' grade or less and are wanting more tailored search results.

San Jose Sharks CX leader talks strategy, shares insights

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

In this latest episode of the CX Innovators podcast, produced by Networld Media Group, Stacy McGranor, CX director for Sharks Sports & Entertainment, talks…

ICX Summit: Brand leaders to share e-commerce excellence insight

by Mandy Wolf Detwiler — Editor, Networld Media Group

E-commerce leaders will discuss creating seamless customer experiences at the upcoming Interactive Customer Experience Summit being held in Charlotte, North…

Overstock leads NRF Hot 25 Retailers List

August 12, 2024

Overstock is the fastest-growing retailer in the U.S. and leads the National Retail Federation's 2024 Hot 25 Retailers List.

Interactive shopping app taps GenAI

August 12, 2024

Capsule, an AI-powered shopping app, aims to transform online retail shopping, starting with women's fashion, according to a Business Insider report.

Inflation frustration drives consumer discount, coupon use

August 8, 2024

Frustrated with high inflation and high interest rates, 3 in 5 U.S. consumers are looking to use promotional, discount or coupon codes when shopping online.

Etsy prepping Etsy Insider membership program

August 7, 2024

Etsy is gearing up to launch its first-ever membership program.

Providing value beyond products

by Shawn Nelson — CEO and Founder, LOVESAC

To achieve lasting success, retailers must go beyond offering products to provide true value and purpose. Whether it's a dedication to sustainability…

Making The Right Investment: Wired Vs. Wireless Barcode Scanners

Discover the pros vs. cons of 1D/2D wired and wireless barcode scanners to elevate your operations with expert guidance from Star Micronics.

Walmart opening 5 automated distro centers

August 1, 2024

Walmart announced today that it plans to open five automated fresh food distribution centers in the U.S.

Michaels teams with DoorDash, Uber Eats to expand delivery options

July 26, 2024

Michaels, a creative arts and crafts retailer, is expanding same-day delivery via partnerships with DoorDash and Uber Eats.

Shoppers expect free, fast shipments, convenient return process

July 25, 2024

Delayed orders impact 92% of shoppers' next purchase decision and consumers expect compensation when delays happen.

Retail media’s impact on logistics: A balancing act for retailers

by Nich Weinheimer — EVP, Strategy, Skai

Retail media represents lucrative, high-margin revenue for retailers. However, the channel's rapid growth brings opportunities and challenges, requiring better…

Delivery playing key factor in customer experience

July 18, 2024

Product and service delivery can impact consumer behavior, from converting purchase behavior to customer loyalty, according to a nShift report, "Beyond the box…

Kohl’s now home to Babies R Us in NJ stores

July 16, 2024

Babies R Us is moving into 200 Kohl's locations and the retailers expect the shops will be up and running in time for the busy holiday sales timeframe.

Sam's Club product chief: Members are at the heart of every decision

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Sam’s Club interim Chief Product Officer Todd Garner shares how the wholesaler is transforming the customer journey and why members are front and center with…

Target kicks off Target Week sales event

July 9, 2024

Target has kicked off another Target Circle Week sales event, running through July 13, boasting savings of up to 50% off thousands of items.

Wayfair, Best Buy talk retail in Alorica webinar event

July 8, 2024

An exclusive live webinar event happening July 16 will feature Wayfair GM and Head of Global Customer Experience Shantanu Das and Best Buy's VP of Product…

The 5 Best Star Receipt Printers

Discover the best Star receipt printer for your business. Star has several options suited for a variety of retail, restaurant, and hospitality locations.