E-commerce News & Media
Steve Madden revamps global e-commerce ecosystem
March 20, 2025
Steve Madden, a fashion icon, has partnered with RunDTC and Contentstack to transform its global e-commerce ecosystem.
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Chewy bests Amazon in customer satisfaction ranking
March 18, 2025
When it comes to online retail customer satisfaction Chewy.com is top of the list.
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Data concerns increasing among social commerce users
March 4, 2025
A hefty majority of U.S. consumers, 76%, are in fear of data breaches when shopping via social commerce sites.
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UK grocer Asda puts bridal wear in online aisles
March 4, 2025
Asda, a U.K. supermarket, is now offering bridal frocks in its online aisles.
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Veesual bumps up virtual try-on features
February 17, 2025
Veesual, a Paris-based AI-powered virtual try-on platform, has added two features, switch model and multi-sizing, to its platform.
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Linnworks, Temu partnership offers online retalers opportunity for streamlined operations
February 11, 2025
Linnworks, which provides inventory, order and warehouse management solutions for online retailers, has partnered with Temu, a global e-commerce marketplace…
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How to maintain high customer support levels during a big sales season
by Dave Tu — President, DCL Logistics
Here are four tips that can help e-commerce retailers prepare for a big sales rush and ensure they meet customer expectations and maintain satisfaction.
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Target sees growth in holiday sales, makes leadership changes
January 29, 2025
Target's sales during November and December of 2024 grew 2.8% over 2023 and included record-high sales during both Black Friday and Cyber Monday sales periods.
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WE Fashion taps Oracle to gain agility, security of omnichannel operations
January 28, 2025
WE Fashion, a Netherlands fashion retailer, is deploying Oracle Cloud to redesign business processes and boost agility and security of its omnichannel…
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Retail trends 2025: The future of shopping experiences
by Adam Castleton — CEO, Startle Music
Technology will continue to revolutionize retail in 2025. From cashier-less stores to AI-driven inventory management, tech innovations will streamline…
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Creating harmony in retail: How to navigate the blend of digital and in-person shopping
by Crystle Uyeda — Vice President, Growth Strategy & Client Consulting, Human8
For brands aspiring to prioritize a truly human-centric approach, adopting an agile mindset that is rooted in deep understanding of consumer preferences is…
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Global holiday sales hit record $1.2 trillion
January 10, 2025
Global holiday retail sales hit a record $1.2 trillion and $282 billion in the U.S.
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Optimize customer experience with service level objectives for reliable e-commerce
by Dan Ruby — VP of Marketing, Nobl9
By implementing SLOs, e-commerce retailers can become more customer-focused and proactive in reliability management efforts.
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NBA Detroit Pistons tap AI for immersive virtual fan experience
January 9, 2025
The Detroit Pistons, an NBA team, is offering fans a unique experience way off the basketball court.
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Benuta taps Constructor platform to drive personalization strategy
January 8, 2025
Europe's largest online rug store, Benuta, has deployed Constructor's e-commerce search and product discovery platform to personalize and enhance the online…
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Retail, tech leaders share 2025 retail CX predictions
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Visual search, compliance issues, tech advancements lead list of 2025 predictions.
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e.l.f. Cosmetics launches luxury digital shopping experience
December 19, 2024
e.l.f. Cosmetics has launched a Virtual Luxe Lounge, a digital immersive shopping experience that features a speakeasy-themed 3-D environment for shopping this…
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Look Back: Top brand leaders talk innovation on 2024's CX Innovators podcast
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Top brands and retailers are already on board for the 2025 schedule, including leaders from Batteries Plus and Instacart, so make sure to subscribe to the…
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Tulip acquires Humankind e-commerce clienteling solution
December 11, 2024
Tulip, which provides integrated clienteling and POS solutions, has acquired Humankind, an e-commerce clienteling solution provider.
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Shoe retailer Clarks overhauls digital, in-store platforms with big ROI rewards
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Clarks, a 200-year-old global shoe retailer, needed an IT infrastructure rehaul given a monolithic commerce platform. It made a successful digital…
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