Old Navy arrives on DoorDash

November 26, 2025

Old Navy and DoorDash are partnering to offer Old Navy on the third-party delivery platform.

Kroger shuttering automated delivery fulfillment centers, expanding third-party delivery

November 24, 2025

Kroger is closing three automated delivery fulfillment centers it runs with Ocado, a British online supermarket and tech company.

Walmart, OpenAI team on AI-first shopping experiences

October 17, 2025

Walmart is partnering with OpenAI to create a first-AI shopping experience that will allow customers and members to complete purchases from Walmart directly…

Consumers embracing AI to save time, find deals

October 15, 2025

The U.S. consumer is embracing AI for everyday benefits, from saving time to finding better deals and making smarter decisions.

Pokémon packs, now with a side of Temu

by Retail Customer Experience

A New Jersey card shop taps Temu's U.S. seller program to convert digital discovery into national sales and surprising in-store visits.

Presented by Cards2Go

DoorDash launches delivery robot Dot

October 10, 2025

DoorDash has launched Dot, a delivery robot that can navigate roads, bike lanes and sidewalks.

Albertsons retail media collective embraces video to power shopper-centric journey

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Albertsons Media Collective is seeing robust results from Criteo’s Onsite Video solution for retail media from a big jump in clicks and a 460% sales lift.

How optimization shapes the online shopping experience

by Jennifer Locke — Manager of Technical Account Management - Americas, Gurobi Optimization

In the midst of increasing scale and economic flux, successful retailers will be those who leverage the tools at their disposal to optimize the shopping…

DSW debuts Uber Eats delivery option

September 25, 2025

DSW Designer Shoe Warehouse, a footwear retailer, has joined the Uber Eats platform.

As e-commerce fraud rises, merchants need to win consumer trust to win their wallets

by Iryna Bondar — Senior Fraud Group Manager, Veriff

Unfortunately, there are many ways fraudsters take advantage of online platforms and customers. As a first step in building up defenses, retailers should be…

Amazon expands reach in same-day delivery

September 18, 2025

Amazon's same-day delivery for fresh groceries is now available in more than 1,000 cities and towns, and the goal is to hit 2,300 more in the U.S. by year's…

Fashion rental service Nuuly designs deeper customer-first experience

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Nuuly, a clothing subscription rental subscription service, expands partnership with Recurly to drive a more rewarding customer experience, growth and launch…

Levi Strauss e-commerce leader talks customer experience

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Priya Buening, VP of U.S. e-commerce, at Levi Strauss & Co., shares insight on the brand’s focus to create best-in-class experiences in all customer channels…

Walmart, Amazon, Costco take top 3 spots in NRF retail ranking

July 23, 2025

Walmart, Amazon and Costco are the top three retailers, respectively, in the National Retail Federation's annual list of Top 100 Retailers which ranks the…

2025 State of the Industry: Store Innovation Report

Explore how the 2025 State of the Industry: Store Innovation report outlines the evolution of physical stores into agile, data-driven, and experience-rich…

Presented by Toshiba Global Commerce Solutions, Inc.

Walmart expands drone delivery to five more cities

June 16, 2025

Walmart has expanded its ultra-fast drone delivery to Atlanta, Charlotte, Houston, Orlando and Tampa.

L'ovedbaby goes personal to drive customer engagement, revenue

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

A baby clothing brand taps Birdseye to drive customer engagement as well as optimize inventory turnover.

The Connected Customer: Creating Rich Shopping Experiences Online and In-Store

Learn how you can elevate customer engagement by blending physical and digital channels into seamless, memorable shopping experiences with strategies like…

Prevention and the cure: How AI is helping combat ID fraud for retailers

by Jimmy Roussel — CEO, IDScan.net

AI has made fraud more complex and more difficult to detect, but it also offers the clearest path to resilience. As fake IDs and synthetic identities become…

Average US household shops 39 retailers each year

April 16, 2025

The average U.S. household shops across 39 unique retailers each year, with omnichannel shoppers spending nearly twice as much as brick-and-mortar or online…