E-commerce News & Media

NBA Detroit Pistons tap AI for immersive virtual fan experience

January 9, 2025

The Detroit Pistons, an NBA team, is offering fans a unique experience way off the basketball court.

Benuta taps Constructor platform to drive personalization strategy

January 8, 2025

Europe's largest online rug store, Benuta, has deployed Constructor's e-commerce search and product discovery platform to personalize and enhance the online…

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Retail, tech leaders share 2025 retail CX predictions

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Visual search, compliance issues, tech advancements lead list of 2025 predictions.

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e.l.f. Cosmetics launches luxury digital shopping experience

December 19, 2024

e.l.f. Cosmetics has launched a Virtual Luxe Lounge, a digital immersive shopping experience that features a speakeasy-themed 3-D environment for shopping this…

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Look Back: Top brand leaders talk innovation on 2024's CX Innovators podcast

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Top brands and retailers are already on board for the 2025 schedule, including leaders from Batteries Plus and Instacart, so make sure to subscribe to the…

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Tulip acquires Humankind e-commerce clienteling solution

December 11, 2024

Tulip, which provides integrated clienteling and POS solutions, has acquired Humankind, an e-commerce clienteling solution provider.

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Shoe retailer Clarks overhauls digital, in-store platforms with big ROI rewards

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Clarks, a 200-year-old global shoe retailer, needed an IT infrastructure rehaul given a monolithic commerce platform. It made a successful digital…

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Three emerging gift card trends driving popularity and revenue

As gift cards increasingly become part of the operational strategy, here are three trends emerging in the gift card market that will shape the path forward.

Presented by RetailCustomerExperience.com

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Unwrap more sales: 3 tactics to reduce cart abandonment

by Tim Marshall — Vice President, Retail Partnerships, Syndigo

When it comes to e-commerce, simplicity is a best practice. You want an easy-to-navigate user experience, with clean, clearly visible buttons and as few touch…

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Amazon Black Friday kicks off Nov. 21

November 18, 2024

Amazon is debuting its Black Friday sales more than a week ahead of the official Black Friday date of Nov. 29.

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Target supply chain, store staff ready for the busy holiday season

November 15, 2024

With over 400,000 team members — and approximately 100,000 seasonal hires — Target COO Michael Fiddelke said the omnichannel retailer is ready for the holiday…

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Amazon debuts Temu competiting shopping site Haul

November 14, 2024

Amazon has launched a mobile-only shopping site, called Amazon Haul, offering products priced at $20 or less.

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Office Depot joins Grubhub delivery platform

November 13, 2024

Office Depot is now on the delivery platform Grubhub offering on-demand delivery from more than 800 locations.

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Microsoft's formula for best e-commerce shopping experience

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Microsoft has developed a formula that promises to achieve success and the formula is mapped out in a free one-hour webinar detailing the three critical…

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Amazon launches virtual holiday shop featuring immersive 3D tech

November 7, 2024

Amazon has launched a Virtual Holiday Shop that uses immersive 3D technology powered by Amazon Beyond.

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Microsoft’s formula for the best e-commerce customer experience

In an era where online shopping is a commodity and brands are drowning in the sea of sameness, customer experience is the last true differentiator for…

Presented by Zoovu

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6 types of e-commerce fraud threatening online shopping

by Ralph Tkatchuk — Data Security Consultant, Freelance

To stay ahead of the threats, protect their revenue and preserve customer loyalty, retailers need to take a comprehensive approach to tackling fraud.

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Walmart debuts same-day pharmacy/goods delivery

October 30, 2024

Walmart is integrating pharmacy and general merchandise in a single online order and offering same-day pharmacy delivery nationwide.

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From storefront to screen: A modern retailer's guide to leveraging technology for success

by Taylor Harnois — General Manager, eTailPet

By establishing a robust online presence, implementing effective loyalty programs and leveraging the power of social media, retailers can not only survive but…

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E-commerce security is about smarter doors, not more locks

by Dan Pinto — CEO, Fingerprint

Genuine users shouldn’t carry the security burden of elaborate password requirements and multiple login steps. Retailers must assume more responsibility.

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