As e-commerce fraud rises, merchants need to win consumer trust to win their wallets

by Iryna Bondar — Senior Fraud Group Manager, Veriff

Unfortunately, there are many ways fraudsters take advantage of online platforms and customers. As a first step in building up defenses, retailers should be…

Amazon expands reach in same-day delivery

September 18, 2025

Amazon's same-day delivery for fresh groceries is now available in more than 1,000 cities and towns, and the goal is to hit 2,300 more in the U.S. by year's…

Fashion rental service Nuuly designs deeper customer-first experience

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Nuuly, a clothing subscription rental subscription service, expands partnership with Recurly to drive a more rewarding customer experience, growth and launch…

Levi Strauss e-commerce leader talks customer experience

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Priya Buening, VP of U.S. e-commerce, at Levi Strauss & Co., shares insight on the brand’s focus to create best-in-class experiences in all customer channels…

Walmart, Amazon, Costco take top 3 spots in NRF retail ranking

July 23, 2025

Walmart, Amazon and Costco are the top three retailers, respectively, in the National Retail Federation's annual list of Top 100 Retailers which ranks the…

2025 State of the Industry: Store Innovation Report

Explore how the 2025 State of the Industry: Store Innovation report outlines the evolution of physical stores into agile, data-driven, and experience-rich…

Presented by Toshiba Global Commerce Solutions, Inc.

Walmart expands drone delivery to five more cities

June 16, 2025

Walmart has expanded its ultra-fast drone delivery to Atlanta, Charlotte, Houston, Orlando and Tampa.

L'ovedbaby goes personal to drive customer engagement, revenue

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

A baby clothing brand taps Birdseye to drive customer engagement as well as optimize inventory turnover.

The Connected Customer: Creating Rich Shopping Experiences Online and In-Store

Learn how you can elevate customer engagement by blending physical and digital channels into seamless, memorable shopping experiences with strategies like…

Prevention and the cure: How AI is helping combat ID fraud for retailers

by Jimmy Roussel — CEO, IDScan.net

AI has made fraud more complex and more difficult to detect, but it also offers the clearest path to resilience. As fake IDs and synthetic identities become…

Average US household shops 39 retailers each year

April 16, 2025

The average U.S. household shops across 39 unique retailers each year, with omnichannel shoppers spending nearly twice as much as brick-and-mortar or online…

Consumers not too thrilled with online shopping experience

April 11, 2025

A hefty number of consumers, 76%, view online shopping as lacking excitement and nearly one third, 29%, view it as a chore.

Virtual dressing room global market to hit $42M by 2030

April 7, 2025

The global market for virtual dressing room for e-commerce is projected to hit $4.165 million by 2030 with an annual growth rate of 14.2% in the next five…

Steve Madden revamps global e-commerce ecosystem

March 20, 2025

Steve Madden, a fashion icon, has partnered with RunDTC and Contentstack to transform its global e-commerce ecosystem.

Chewy bests Amazon in customer satisfaction ranking

March 18, 2025

When it comes to online retail customer satisfaction Chewy.com is top of the list.

Data concerns increasing among social commerce users

March 4, 2025

A hefty majority of U.S. consumers, 76%, are in fear of data breaches when shopping via social commerce sites.

UK grocer Asda puts bridal wear in online aisles

March 4, 2025

Asda, a U.K. supermarket, is now offering bridal frocks in its online aisles.

Veesual bumps up virtual try-on features

February 17, 2025

Veesual, a Paris-based AI-powered virtual try-on platform, has added two features, switch model and multi-sizing, to its platform.

Linnworks, Temu partnership offers online retalers opportunity for streamlined operations

February 11, 2025

Linnworks, which provides inventory, order and warehouse management solutions for online retailers, has partnered with Temu, a global e-commerce marketplace…

How to maintain high customer support levels during a big sales season

by Dave Tu — President, DCL Logistics

Here are four tips that can help e-commerce retailers prepare for a big sales rush and ensure they meet customer expectations and maintain satisfaction.