E-commerce News & Media
Kohl’s now home to Babies R Us in NJ stores
July 16, 2024
Babies R Us is moving into 200 Kohl's locations and the retailers expect the shops will be up and running in time for the busy holiday sales timeframe.
read now
Sam's Club product chief: Members are at the heart of every decision
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Sam’s Club interim Chief Product Officer Todd Garner shares how the wholesaler is transforming the customer journey and why members are front and center with…
read now
Target kicks off Target Week sales event
July 9, 2024
Target has kicked off another Target Circle Week sales event, running through July 13, boasting savings of up to 50% off thousands of items.
read now
Wayfair, Best Buy talk retail in Alorica webinar event
July 8, 2024
An exclusive live webinar event happening July 16 will feature Wayfair GM and Head of Global Customer Experience Shantanu Das and Best Buy's VP of Product…
read now
The 5 Best Star Receipt Printers
Discover the best Star receipt printer for your business. Star has several options suited for a variety of retail, restaurant, and hospitality locations.
read now
Report: Amazon mulling discount store strategy
June 27, 2024
Amazon is reportedly looking to launch an online discount store site in a quest to battle back against Chinese marketplaces such as Temu and Shein.
read now
Shoezone offers free next day delivery
June 26, 2024
Shoezone, an omnichannel U.K.-based footwear retailer, is offering free next-day delivery with no minimum purchase for all online orders.
read now
Amazon Prime Day happening July 16-17
June 25, 2024
The 10th annual Amazon Prime Day will take place July 16-17, offering daily deal drops every five minutes and access to new brands including Allbirds, Kiehl's…
read now
Chinese marketplaces grabbing U.S. consumer traction
June 20, 2024
One fifth, 20%, of American consumers shop on Temu, a Chinese marketplace, at least once a week and 63% shop on Chinese marketplaces at least once a week.
read now
How robots are helping fashion seller Boozt drive fast order fulfillment
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Customers want orders fast and at Boozt, a Nordic online fashion retailer, a robot fleet is helping the e-commerce provider exceed that customer expectation.
read now
National Retail Solutions (NRS) Levels Playing Field for Independent Retailers with Affordable Ecommerce, etc.
Online ordering with POS-linked store Website and Shopping App, with home delivery service through DoorDash, Uber, Point Pickup, and Relay
read nowFun.com leader shares customer experience, engagement strategies
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
In this latest episode of the CX Innovator podcast, Dianna Lyngholm, director of creative services and e-commerce at Fun.com, talks with…
listen now
eBay drops American Express credit card acceptance
June 10, 2024
eBay will no longer accept American Express credit cards citing the swipe fees charged to merchants.
read now
South Korean fashion brand taps Channel Talk for fast rewarding customer service
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
La Room, a women’s apparel retailer, is using an AI-powered customer service platform for faster customer service. It’s not only saving time and money but also…
read now
Target Q1 earnings reflect digital sales growth
May 24, 2024
Retailer Target saw digital comparable sales growth of 1.4% for its first fiscal quarter of 2024, though comparable sales declined 3.7%.
read now
Delivery should be priority for e-commerce retailers
May 23, 2024
The right delivery choices and order tracking features matter more to new and loyal e-commerce shoppers than loyalty programs, perks and payment options. In…
read now
Thriving in the new e-commerce landscape: 4 trends shaping customer experience
by Chris Timmer — Chief Executive Officer, Linnworks
Retailers are collaboratively working with sellers to strategically target specific buyers across websites and channels. This involves a coordinated effort to…
read now
ICX Summit keynote: Tapping customer engagement drives big shoe brand success
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Neely Woodson Powell, founder of the Charleston Shoe Company, will be a keynote speaker at the upcoming ICX Summit taking place Sept. 9-11 in Charlotte, North…
read now
AI-powered digital avatars: The next frontier for retail CX
Melding generative AI with digital avatar technologies stands to infuse global e-commerce with the face-to-face interactions shoppers are missing.
read now
ICX Summit celebrates 8th year this September
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
The ICX Summit kicks off Sept. 9-11 in Charlotte, North Carolina, with notable keynotes and panelists on a wide range of retail customer experience topics.
read now