Report: Amazon mulling discount store strategy

June 27, 2024

Amazon is reportedly looking to launch an online discount store site in a quest to battle back against Chinese marketplaces such as Temu and Shein.

Shoezone offers free next day delivery

June 26, 2024

Shoezone, an omnichannel U.K.-based footwear retailer, is offering free next-day delivery with no minimum purchase for all online orders.

Amazon Prime Day happening July 16-17

June 25, 2024

The 10th annual Amazon Prime Day will take place July 16-17, offering daily deal drops every five minutes and access to new brands including Allbirds, Kiehl's…

Chinese marketplaces grabbing U.S. consumer traction

June 20, 2024

One fifth, 20%, of American consumers shop on Temu, a Chinese marketplace, at least once a week and 63% shop on Chinese marketplaces at least once a week.

How robots are helping fashion seller Boozt drive fast order fulfillment

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Customers want orders fast and at Boozt, a Nordic online fashion retailer, a robot fleet is helping the e-commerce provider exceed that customer expectation.

National Retail Solutions (NRS) Levels Playing Field for Independent Retailers with Affordable Ecommerce, etc.

Online ordering with POS-linked store Website and Shopping App, with home delivery service through DoorDash, Uber, Point Pickup, and Relay

Fun.com leader shares customer experience, engagement strategies

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

In this latest episode of the CX Innovator podcast, Dianna Lyngholm, director of creative services and e-commerce at Fun.com, talks with…

eBay drops American Express credit card acceptance

June 10, 2024

eBay will no longer accept American Express credit cards citing the swipe fees charged to merchants.

South Korean fashion brand taps Channel Talk for fast rewarding customer service

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

La Room, a women’s apparel retailer, is using an AI-powered customer service platform for faster customer service. It’s not only saving time and money but also…

Target Q1 earnings reflect digital sales growth

May 24, 2024

Retailer Target saw digital comparable sales growth of 1.4% for its first fiscal quarter of 2024, though comparable sales declined 3.7%.

Delivery should be priority for e-commerce retailers

May 23, 2024

The right delivery choices and order tracking features matter more to new and loyal e-commerce shoppers than loyalty programs, perks and payment options. In…

Thriving in the new e-commerce landscape: 4 trends shaping customer experience

by Chris Timmer — Chief Executive Officer, Linnworks

Retailers are collaboratively working with sellers to strategically target specific buyers across websites and channels. This involves a coordinated effort to…

ICX Summit keynote: Tapping customer engagement drives big shoe brand success

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Neely Woodson Powell, founder of the Charleston Shoe Company, will be a keynote speaker at the upcoming ICX Summit taking place Sept. 9-11 in Charlotte, North…

AI-powered digital avatars: The next frontier for retail CX

Melding generative AI with digital avatar technologies stands to infuse global e-commerce with the face-to-face interactions shoppers are missing.

ICX Summit celebrates 8th year this September

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

The ICX Summit kicks off Sept. 9-11 in Charlotte, North Carolina, with notable keynotes and panelists on a wide range of retail customer experience topics.

Wisconsin supermarket co-op goes digital with ordering

April 25, 2024

Willy Street Co-op, a group of cooperative supermarkets around Wisconsin's capital, has deployed digital ordering and fulfillment solutions from eGrowcery, a…

Neiman Marcus debuts immersive ‘retail-tainment’ experience

April 25, 2024

Neiman Marcus, in partnership with Balmain, has launched the 'Balmain Beach Club,' an immersive customer activation. The immersive experience is available in…

Optimizing Omnichannel Experiences with Best Labeling Practices for SMBs

Explore the transformative power of Star Micronics' smart labeling solutions to elevate SMBs’ omnichannel experiences and increase customer satisfaction.

The value of loyalty programs for grocery stores

A loyalty program has a positive impact by increasing customer frequency, improving customer retention, growing the average basket, and ensuring profitability.

Presented by RetailCustomerExperience.com

Online shoppers want lower prices, free shipping, product variety

April 1, 2024

When it comes to online shopping, the top three qualities consumers seek from an e-commerce retailer are lower prices (60%), free shipping (51%), a wide…