A Retailer’s Guide to CX Optimization

Discover how successful retailers are improving CX, and come away with a clear understanding of the strategies they have for creating personalized and…

Presented by NICE

Hardware chain taps Upside for digital customer engagement

December 7, 2023

The Aubuchon Company, a fourth-generation family-owned hardware chain is teaming up with Upside, a digital marketplace, to offer cash back opportunities and…

Amazon selling cars come 2024

December 7, 2023

Amazon plans to be selling cars online, with finance package offerings, come 2024, according to a press release from Auto Link, a fintech and marketing company.

How retailers are reinventing physical storefronts

by Mayank Ranjan — SVP & Regional Head – Consumer, Retail & Logistics at Infosys, Infosys

The shopping experience has dramatically changed over the past two decades, with a merging of the in-store and online experiences. Retailers who understand…

Best Buy joins DoorDash commerce platform

December 1, 2023

Electronics retailer Best Buy is now on the DoorDash commerce platform.

Exploring Generative AI in Ecommerce: A 2024 Primer

Generative AI can revolutionize ecommerce by automating processes, predicting trends, and streamlining operations. Our article explores key applications and…

Brick, Click, & Beyond: Dissecting Retail’s Hurdles and Designing the Ultimate CX Blueprint

Winning in today’s rapidly evolving retail landscape requires an urgent understanding of critical challenges in both brick-and-mortar and online sectors and…

Presented by NICE

What retailers are closed on Thanksgiving?

November 21, 2023

Once upon a time Thanksgiving was celebrated not only for a bountiful spread on the table but as the kickoff time for the infamous Black Friday sales at nearly…

Disconnects are key barriers to boosting customer experience

November 14, 2023

Significant disconnects between physical and digital commerce and store and corporate leadership are key barriers to improving the retail customer experience.

Seamless checkout experiences: The key to maximizing holiday sales online

by Matt Miller — Vice President of Product, Paze, Paze

With e-commerce expected to continue growing, retailers recognize the need to drive revenue while providing a strong experience, including a seamless checkout…

Fisheries Supply taps Constructor to improve the digital customer experience

November 8, 2023

Fisheries Supply, a distributor of marine products that serves boatyards, fisherman, recreational boats worldwide, is boosting the digital customer experience…

12 Guided Selling Examples for Ecommerce (With Results)

Enhancing customer experiences has become a top priority for businesses‼️ Customers now seek personalized interactions, proactive service, and sales…

Consumers rank ease of use tops in digital experiences

November 1, 2023

When it comes to the digital experience 81% of consumer rank ease of use as most important and 63% are most concerned about identity theft.

Why retailers need to focus on the Gen Z shopping experience

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Eighty-eight percent of Gen Zers globally think AI can improve online shopping. The shopping demographic holds $143 billion in purchase power so delivering…

Shoe Carnival taps Amplience and boosts conversions, revenue, customer experience

October 31, 2023

Shoe Carnival, a family footwear retailer, has increased conversions and revenue, enhanced marketing campaign efficiency, improved customer experience and team…

How AI in e-commerce frees up time to focus on the bigger business picture

by Mark Stanley — Chief Product and Technology Officer, Shopware

Winning in e-commerce means outsmarting the competition and offering customers an experience they can’t find elsewhere.

AI-guided Selling for Ecommerce

Guided selling, powered by artificial intelligence (AI), is revolutionizing the sales landscape by providing brands with the ability to connect with customers…

Achieving e-commerce excellence in operations

by Mark Simon — Vice President, Strategy, Celigo

If e-commerce retailers want to capitalize on the internet-savvy consumers of today, they must adopt a new customer experience strategy to capture customers.

Caleres taps Bluecore for digital, customer-centric transformation

October 20, 2023

Footwear retailer Caleres is deploying the Bluecore shopper identification and customer movement solution across its brand portfolio in an effort to help…

Midwest grocery taps Takeoff Technologies to drive online ordering efficiency

October 18, 2023

Hy-Vee Inc., an employee-owned grocery retailer serving the Midwest, is deploying micro fulfillment technology from Takeoff Technologies, an e-grocery solution…