Merchandising News & Media
Amazon aims to sell Echo offline in India
January 15, 2018
As part of its marketing of its voice assistant device, the Echo, Amazon is reportedly talking about partnerships with longtime brick-and-mortar retailers in…
read nowKiosk Information Systems partners with gift registration platform provider
January 12, 2018
Kiosk Information Systems has partnered with Jifiti Gifting Solutions, provider of a gift registration platform, on a self-service gift registry experience for…
read nowLululemon enjoys robust holiday sales, moves menswear strategy ahead
January 12, 2018
Vancouver-based athletic wear retailer lululemon is making strides in expanding its men's fashion line, according to a Vancouver Sun report which cited remarks…
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The changing world of retail: 4 ways to defend against Amazon
Jeff Anulewicz, executive strategy director at MXM, explains how retailers, both online and offline, need to crack Amazon's dominance of the retail landscape.
read nowPersonal experience playing bigger role in purchase, reveals report
January 9, 2018
A good majority, 80 percent, of consumers are more likely to buy when a brand is delivering a personalized experience.
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Why Amazon may lose its influencer title in 2018
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
While the ecommerce retailer won top shopping destination this past holiday season, and dozens of headlines related its innovations, Amazon is not immune to…
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Industry experts offer up 2018 predictions on retail customer experience
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
With the close of 2017, a year which brought big news in retail customer experience strategy, technology and trends, Retail Customer Experience shares a hefty…
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2017 retail influencer: Amazon
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Customer experience is the dominant strategy in retail, and Amazon dominated in 2017 by innovating on everything from supply chain to faster delivery to…
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2017 in Review: Top 5 features highlight retailer experiences
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Retail Customer Experience readers love getting insight from those in the trenches, and this year's top five articles illustrate that hunger.
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Why omnichannel is a must and how to make it successful
Roger Niederer, head of merchant services, SIX Payment Services, explains why providing a seamless payment experience, that can follow the customer along their…
read nowSelf-serve order pickup robot expands for U.S. retailers, supports smart locker technology
December 18, 2017
Bell and Howell announced the 100th U.S. installation of the PackRobot, a 16-foot-tall, automated package pickup system manufactured by Cleveron, a European…
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Best Buy embraces innovative tech to deliver a richer customer experience
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
The electronics retailer is prepping enhanced text communication by tapping the emerging communication protocol, Rich Communications Services, to provide…
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5 steps for tapping social proof to boost sales
Nishan Sothilingam, director of product at ResellerRatings, explains how retailers can win despite it being a buyers' world. The key is to be willing to listen.
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Wayfair advances AR strategy with mobile app 3D feature
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
The furniture and décor retailer is making online shopping easier and more satisfying for consumers wanting to know how a product will look at home before they…
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Walmart digital signage delivers broken content
by Bradley Cooper — Editor, ATM Marketplace & Food Truck Operator
Digital Signage Today Editor Bradley Cooper encounters a Walmart shelf-edge display that failed to get its message across. Instead of a heartwarming holiday…
read nowPersonalization pays off big time, claims new study
December 7, 2017
Retailers who personalize are likely seeing big benefits such as increased profits, according to Monetate's second annual Personalization Development…
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AT&T retail chief talks customer experience and why there is no retail apocalypse
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Michael Colaneri, AT&T's VP of global business enterprise solutions, retail, discusses a new IHL Group research report, supported by AT&T and several other top…
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Small businesses' secret weapons for driving holiday sales
Jonathan Kateman, general manager of Constant Contact, an Endurance International Group brand, explains why combining strong audience insights with good design…
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Black Friday: Mobile payments sputter at the physical POS
by Will Hernandez — Editor, NetWorld Media Group
Erratic support from U.S. retailers for in-store, proximity-based mobile payments likely contributed to low use among consumers as the holiday shopping season…
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S&S Firepits ignites a quality customer experience with app-based delivery
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
S&S Firepits sells custom-made steel fire pits and delivery costs were nearly triple a firepit's sales tag. But then the Georgia-based retailer found a…
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