Digital, physical worlds collide at Amazon Books

by Will Hernandez — Editor, NetWorld Media Group

Amazon’s new bookstores partly leans on mobile technology, but could use some improvements with something like beacons.

Millennials love burger discounts, Gen X favors Mexican fare price cuts

May 16, 2017

A new national consumer report regarding restaurant and take-out dining habits reveals 53 percent have at least one food/mobile app on their smartphone and 7…

Amazon dominating voice-control speaker realm, claims report

May 12, 2017

Amazon is a dominating etailer on many fronts and now it's dominating the voice-controlled speaker technology realm, according to a eMarketer research.

8-second race: How retailers can connect with fast-moving customers

the window of opportunity for retail marketers to know, reach, convert and engage their customers has dropped to just eight seconds. The key to reaching them…

Personal experience, mobile shopper insight are retailer priorities

May 10, 2017

In a quest to provide a more personal experience, and better understand the mobile consumer, retailers are increasingly focused on new tools and strategies to…

CardFlight launches 2 new mPOS devices

May 4, 2017

CardFlight, a mobile point-of-sale provider, is launching the Swift B200 and Swift B250, a new series of mobile card readers that use Bluetooth Low Energy…

Consumers eager to use electronic pay options

May 4, 2017

A new study reveals more than a third of Americans and Europeans are happy to trade cash for electronic payment options and 20 percent have already made the…

Hungry for more conversions? There's an app for that

With the inherent convenience of ordering favorite specialty items online, come new demands from consumers, namely: the expectation of finding their favorite…

Cross-channel challenges costing retailers, suppliers big bucks

April 28, 2017

Challenges in managing cross-channel commerce on a global landscape is costing retailers and suppliers big losses — to the tune of at least $1 million in…

Consumers love mobile browsing but mobile purchasing not so much

April 28, 2017

Delays in website load times are a prime reason today's mobile shoppers aren't purchasing via a mobile device as much as they are using the device for product…

Shoppers favor digital over associates in product data search

April 27, 2017

A good number of consumers rely on a mobile device, rather than insight from a store associate, when it comes to researching a product and 77 percent are using…

Companies expand loyalty scheme in the UK

April 27, 2017

AEVI has partnered with U.K. startup Loyalzoo to bring their "merchant-first" digital loyalty card service to AEVI's global marketplace of value-added apps and…

Wine retailer taps 3Cinteractive platform to create better mobile experience

April 26, 2017

Total Wine & More, a leading independent retailer of fine wines, is teaming with 3Cinteractive and its Switchblade platform for mobile coupon redemption…

Customer engagement provider taps Amazon Alexa in feedback effort

April 21, 2017

Rant & Rave, a customer engagement company, is using Amazon's cloud-based Alexa to help clients access real-time customer feedback.

Nordstrom taps Infor solution to boost omnichannel capabilities

April 21, 2017

Fashion retailer Nordstrom is tapping Infor Rhythm for Commerce to be more nimble, quick and consistent across its sales channels.

Crate & Barrel leader talks mobile tech and designing a seamless customer experience

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Understanding the consumer is just one part of the equation for Crate & Barrel. The key, as a top leader explained, is knowing what a consumer is looking for…

PacketZoom helps Sephora boost mobile connection, image views

April 20, 2017

Sephora is aiming to boost consumer mobile engagement and sales among international customers with a new launched mobile shopping app and the integration of…

Partnership to let Wells Fargo customers make mobile payments via PayPal

April 20, 2017

Wells Fargo & Co. has announced that its retail customers soon will be able to use PayPal to make purchases with their NFC-enabled Android device at…

Lids Sports Group launches new mobile app focused on loyalty

April 19, 2017

The new Lids Access Pass app is the latest move by the omnichannel sports licensed retailer to drive greater customer loyalty, providing shopper rewards, deals…

Live webinar: Salesforce leader shares top CX hacks for retail

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Todd Enders, VP of product marketing for Salesforce Service Cloud, shares insight and tips to unlocking rewarding customer experiences that will drive sales…