US retailers struggling to meet consumer expectations around mobile, in-store experience

March 25, 2015

Only 42 percent of shoppers found it easy to complete a purchase using a mobile device, and when asked which aspect of the shopping experience is most in need…

Retail of the future: Five insights from SXSW Interactive

by Jeannie Walters — Chief Customer Experience Investigator, 360Connext

In the case of retail tech, the biggest question wasn’t around the technology itself, but how to use it.

PetSmart and Amazon.com earn top customer experience ratings

March 16, 2015

PetSmart and Amazon.com deliver the best customer experience in the retail industry, according to the 2015 Temkin Experience Ratings, an annual ranking of…

GameStop buying customer gift cards issued by other retailers

March 11, 2015

More than 90 retail branded gift cards are accepted, including Barnes & Noble, Gap, JCPenney and Target.

Edgecase debuts visual shopping for mobile

March 11, 2015

Retailers can now let shoppers tap and swipe their way to a more relevant selection of products to drive new levels of engagement, all within the mobile…

Apple Watch aims to alter payment and shopping experience

by Will Hernandez — Editor, NetWorld Media Group

Apple revealed new details about its latest device as the wearable market received a major shot in the arm Monday.

Study says online shoppers want more flexibility

March 9, 2015

Online shoppers around the world want the ability to search and shop on multiple channels and devices, expect to see alternate delivery and payment options…

Jirafe announces predictive commerce intelligence platform Insight

March 6, 2015

With the release, online merchants can get answers about their customer, marketing, and merchandising data and take action on what they learn in seconds.

Playing the JCPenney blame game

by Robert Passikoff — Consultant, Brand Keys

No, it's not a new promotion, but the latest excuse for holiday losses.

Everything But Water adopts Mi9 Retail End-to-End Suite

February 27, 2015

Everything But Water said it is using the Mi9 Retail End-to-End Suite to increase business efficiency, streamline processes and improve visibility into…

Ingram Micro, iQmetrix partner on POS and inventory visibility

February 27, 2015

As part of a new agreement, Ingram Micro Mobility announced it will integrate with iQmetrix's RQ Retail Management system to provide its retail customers with…

Bigcommerce, Square partner on e-commerce offering

February 26, 2015

According to the companies, Square merchants with brick-and-mortar stores in the U.S. and Canada can launch a branded, customizable store in just a few minutes.

The ROI of social engagement

by Scott Slucher — Account Executive, Networld Alliance

Current social media trends put the focus on context.

Two-thirds of consumers expect drone-delivery in the next five years, study says

February 25, 2015

According to the Walker Sands 2015 Future of Retail Study, two-thirds of consumers expect to receive their first drone-delivered package in the next five…

GuestLogix lands agreement for onboard iPhone retail platform with large air carrier

February 24, 2015

Global provider of ancillary-focused merchandising, payment and business intelligence technology to airlines and the passenger travel industry today announced…

Modest intros new platform aimed at streamlining m-commerce

February 24, 2015

Modest, a company founded by four engineers from President Obama's re-election campaign, today introduced a mobile commerce platform for retailers designed to…

Four in 10 shoppers are using their mobile phones while shopping inside a store to compare prices

February 23, 2015

Market research firm GfK asked mobile phone users in 23 countries what activities they regularly do on their mobile phones while they are inside a store.

Why the empowered customer is good for retail

While the Internet trained consumers to be extreme deal-seekers, the mobile revolution is empowering them to be extreme convenience-seekers.

Vibes seeks to improve mobile marketing with new initiative

February 20, 2015

WalletAds is a patent-pending mobile ad technology that enables consumers to "tap and save" branded content and offers to Apple's Passbook or Google Wallet…

Data security, omnichannel initiatives top retail CIOs' priority lists

February 20, 2015

With recent high-profile data breaches and the growing need to deliver a unified and differentiated customer experience, retail CIOs agree that security and…