Omnichannel News & Media
PetSmart appoints Jesica Duarte as EVP, chief commercial officer
August 15, 2025
PetSmart has appointed Jesica Duarte as executive vice president and chief commercial officer.
read now
Furniture retailer taps DispatchTrack integration tech to drive seamless customer experience
August 14, 2025
Simple Home Plus, a family-owned furniture retailer, is deploying DispatchTrack's integration technology to boost customer experience from point of sale to…
read now
Dollar General promotes 6 leaders
August 13, 2025
Dollar General has promoted six leaders across finance, store operations, legal, strategy and IT departments.
read now
Create Your Tomorrow: Crafting Unique Shopping Experiences for the Modern Consumer
Discover how retailers can redefine the shopping journey with personalized, tech-enabled experiences. This eBook explores strategies to meet modern consumer…
Presented by Toshiba Global Commerce Solutions, Inc.
download now
Hardware retailer taps Blue Yonder to optimize inventory management
July 25, 2025
Vidrí, an El Salvador hardware retailer, has deployed Blue Yonder's replenishment capabilities to transform inventory planning and boost customer satisfaction.
read now
Back-to-school spend projected to hit $30.9B
July 24, 2025
Back-to-school spending, for K-12 students, is projected to remain steady and hit a collective $30.9 billion.
read now
Walmart, Amazon, Costco take top 3 spots in NRF retail ranking
July 23, 2025
Walmart, Amazon and Costco are the top three retailers, respectively, in the National Retail Federation's annual list of Top 100 Retailers which ranks the…
read now
The real omnichannel challenge: Why bridging online and offline retail still hasn’t been solved
by Leigh Sevin — Co-Founder, Endear
Bridging the online-offline gap isn’t a luxury anymore. It’s the new standard. And the brands that master it won’t just sell more, they’ll build loyalty that…
read now
Tariffs causing anxiety, confusion, uncertainty
July 21, 2025
It is difficult to predict the impact of new tariffs and policies on the U.S. economy and anxiety and confusion have taken "center stage" in the economy…
read now
New Look deploys Amperity platform to boost customer experience
July 17, 2025
New Look, a U.K. fashion retailer, has deployed Amperity's AI-powered customer data cloud, integrated with the Databricks Data Intelligence Platform, to boost…
read now
GNC deploys autonomous drones to speed up fulfillment, drive inventory efficiency
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
GNC deploys Corvus Robotic drones and the return on investment is way beyond more accurate inventory.
read now
Taking loss prevention beyond ORC and theft
by Jamie Kress — Director of RFID Sales, Sensormatic Solutions
The traditional definition of “shrink” is insufficient to capture the complexity of the challenge. Retailers need to expand their definition even further…
read now
Amazon driving same-day, next-day delivery into more than 4K cities
July 14, 2025
Amazon plans to expand same-day and next-day delivery to customers in more than 4,000 small cities, towns and rural communities by year's end.
read now
Retailers planning big tech investments to drive efficiency
July 2, 2025
Retailers are expected to spend big in tech given pricing volatility and shrinking margins.
read now
Retailers concerned about tariffs, low supply chain confidence
July 1, 2025
One third of retailers plan to adjust pricing due to concerns about tariffs and have a lack of confidence in their supply chain and just 33% are using AI for…
read now
Athleisure brand Vitality taps Loop for personalized, seamless returns process
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
A deep dive on how Vitality, an athleisure brand, crafted a personal returns experience while at the same time boosting efficiency and customer loyalty.
read now
Five Below taps Invent.ai platform for inventory optimization
June 25, 2025
Five Below has teamed with Invent.ai., a global retail planning solutions provider, to improve demand forecasting and replenishment through AI-driven…
read now
The future of shopping in retail: What to expect in the next 10 years
by James Robins — Chief Marketing Officer, Yodeck
Shopping journeys are becoming increasingly fragmented. Today’s consumers are influenced by multiple and often simultaneous touchpoints. To stay competitive…
read now
DeCicco & Sons grocery taps Simbe for better operational precision
June 17, 2025
DeCiccio & Sons, a New York grocery chain, is tapping Simbe, a retail shelf digitization solution, to deploy Simbe's Store Intelligence platform to the…
read now
How to make your supply chain an asset in 2025
by Roger Mayerson — SVP, Industry Principal of Apparel and Soft Goods, Logility
Retailers and brands that embrace supply chain transparency in 2025, and beyond, will comply with regulations and ethical standards and gain a competitive edge…
read nowSubscribe
Get the latest news and resources from Retail Customer Experience.
