In retail, automation isn’t the problem. Untested customer journeys are.

by Mark Rohan — Co-founder and COO, Klearcom

In retail, trust is built during the full customer journey, not during just the AI interaction. That’s why monitoring needs to become as central to contact…

Why Product Longevity Matters in Retail Technology

Product longevity helps retailers create a stronger foundation for long term operational success. This blog explores how durable technology, stable system…

The Influence of AI in Sustainable Retail Operations

Artificial intelligence is helping retailers strengthen sustainable operations through smarter decision making. This blog explores how AI improves demand…

Costco expansion strategy delivering on more than one front

July 17, 2026

Costco, which saw Q3 2026 sales hit $71 billion, representing a 12% spike year over year, is reaping rewards on a few fronts due to its $250 billion strategy.

Walmart lowers prices on beef, summertime food favs

July 16, 2026

Walmart has lowered prices at both its store supermarkets and its wholesale club, Sam's Club, on everything from grocery and household products to outdoor…

At the Watercooler with Yevgeni Tsirulnik, SVP, grocery, general merchandising and innovation for Toshiba Global Commerce Solutions

by Retail Customer Experience

Yevgeni Tsirulnik, SVP, grocery, general merchandising and innovation for Toshiba Global Commerce Solutions, discusses his career path, industry trends and…

Presented by Toshiba Global Commerce Solutions, Inc.

Why the Right Kiosk Software Is the Key to Digital Success

Explore a complete kiosk software buyer's guide to help your business choose secure, scalable, and future-ready self-service kiosk solutions.

Presented by eyefactive GmbH

How AI is helping fix retail’s $1.7T inventory problem

by Nicola Bond — Co-Founder and CEO, Merchmix

When retailers get inventory right, the impact goes beyond reducing waste. They free up margin to invest in better experiences, build resilience into their…

Kroger acquiring Giant Eagle in $1.65B deal

July 8, 2026

Kroger Co. is acquiring Giant Eagle, a family-owned food and pharmacy retailer, for a purchase price of $1.65 billion.

Walmart retains top spot on NRF top 100 retailers list

July 8, 2026

Walmart once again has topped the annual Top 100 Retailers list released by the National Retail Federation and which is compiled by Kantar.

Retailers under pressure: Why risk management may matter more than revenue

by Julie Roseland — Head of Commercial Liability & Property Claims, ERGO NEXT Insurance

Small retailers often see a large spike in revenue around major holidays but the same surge in traffic that drives sales can also create more opportunities for…

Kohl’s taps Elliott Rodgers as COO

June 16, 2026

Kohl's has named Elliott Rodgers as it's COO and he will step into the role on Sept. 9.

The end of “Spring Splurges”: Why AI is driving more intentional retail behavior

by Piyush Patel — Chief Ecosystem Officer, Algolia

Seasonal retail moments like spring refreshes aren’t going away, but they are evolving. What was once a cycle of impulse buying is becoming a cycle of…

Kroger chief associate experience officer announces retirement

June 10, 2026

Tim Massa, EVP and chief associate experience officer for Kroger will retire in September.

Gas fueling Costco growth, customer loyalty

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Consumers wanting cheap gas are hitting Costco pumps and driving customer loyalty for the wholesaler.

The celebration season: Retail's second biggest gifting window is hiding in plain sight

by Colin Jeavons — CEO, Nomix Group

Commerce does not wait at a destination. It is present wherever the consumer is when the occasion enters their mind.

Target names Jeff England, chief supply chain leader

June 2, 2026

Target has hired Jeff England as executive vice president, chief global supply chain and logistics officer, effective May 31.

Target taps 3D, simulation tech for Houston Receive Center

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Meeting consumer demand is the top priority for any retailer and for Target that means faster, more efficient product distribution.

Home Depot earnings reflect consumer resilience

June 1, 2026

Home Depot consumers are "engaged" despite high gas prices and dipping consumer confidence.

Reducing shrink without dismantling customer experience and trust

by Daniel Gabay — CEO, Trigo

Shrink isn’t going away. Economic pressure, and everyday opportunistic theft, will continue to challenge retailers. But heavy-handed enforcement or experiences…