Appriss Retail names Vishal Patel chief product, tech officer

June 13, 2025

Appriss Retail, which provides solutions designed to combat returns and claims fraud, has promoted Vishal Patel to a newly-created role of chief product and…

Retailers boosting prices despite expected consumer backlash

June 12, 2025

A hefty number of consumers, 79%, will pledge loyalty to retailers that absorb tariff costs and lose trust in those that raise prices, according to a First…

The Connected Customer: Creating Rich Shopping Experiences Online and In-Store

Learn how you can elevate customer engagement by blending physical and digital channels into seamless, memorable shopping experiences with strategies like…

The strategic embrace: Blending automation and AI power with the human touch to drive customer relationships

by Jeanne Duca — Chief Marketing Officer, BCN

Retailers face a tricky balancing act: using technology to make life easier for customers while keeping the human connection that builds loyalty and trust.

Best Buy hikes prices due to tariffs

June 11, 2025

Electronics retailer Best Buy is already increasing prices to the tariff pronouncements and missed its quarterly revenue expectations and cut its full-year…

Bob's Discount Furniture COO talks expansion, CX tech, tariff impact

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Ramesh Murthy, COO at Bob’s Discount Furniture, shares insight on brand growth, customer experience technology and the potential impact from tariffs.

Prevention and the cure: How AI is helping combat ID fraud for retailers

by Jimmy Roussel — CEO, IDScan.net

AI has made fraud more complex and more difficult to detect, but it also offers the clearest path to resilience. As fake IDs and synthetic identities become…

Walmart slashing 1,500 jobs in restructure strategy

June 5, 2025

Walmart aims to reduce its workforce by cutting 1,500 job as part of a strategy to simplify operations.

Trump’s tariffs and the battle for brands to maintain customer loyalty

by Kenn Kennedy — Head of North America, Antavo

Brands that can adapt their loyalty strategies to meet these new challenges will not only survive but have the opportunity to build even stronger, more…

5 Reasons to use Shopify POS on Touchscreens

With Shopify POS on interactive self-service kiosk touchscreens, retailers can offer an engaging in-store shopping experience with data-driven insights.

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Numerator debuts tariff risk index for measuring vulnerability

May 30, 2025

Numerator has released a Tariff Risk Index to quantify vulnerability across consumer categories to tariff-driven disruption.

Trump extends EU tariff to July 9 as talks continue

May 27, 2025

President Donald Trump has pushed off a 50% tariff on all EU imports until July 9 to provide more time for trade deal talks.

Target: Tariffs just one factor in 'massive potential costs' ahead

May 21, 2025

Target CEO Brian Cornell is warning shareholders and consumers of "massive potential costs," partly due to the tariffs imposed by President Donald Trump.

Home Depot won’t be raising prices due to tariffs

May 20, 2025

The Home Depot isn't going to raise prices because of higher tariffs and avoided doing so by diversifying merchandise sourcing.

Trump to Walmart: Eat tariff costs

May 19, 2025

President Donald Trump, responding to Walmart's news last week it would be raising prices due to tariffs, is telling the biggest U.S. retailer to absorb the…

Walmart warns consumers: Prices going up due to tariffs

May 15, 2025

Walmart will be raising prices soon due to the tariffs enacted by President Donald Trump.

Saks Fifth Avenue launching store on Amazon Luxury

May 12, 2025

Saks Fifth Avenue will open a "store within a store" in the Amazon Luxury storefront to sell designer goods from Balmain and Dolce & Gabbana.

Economy growing despite tariffs, yet consumers worried about recession

May 7, 2025

Tariffs imposed by President Donald Trump are driving increased worries about the economy, according to the National Retail Federation.

Tariffs in retail: What retailers should do as consumers react, experts offer advice

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

The tariff decisions are driving fast change and retailers have been quick to react as consumers are already changing shopping behavior. Experts share insight…

Kohls fires CEO just five months into leadership role

May 2, 2025

Kohls' has terminated CEO Ashley Buchanan "for cause," just after five months in the role and appointed Michael Bender as interim CEO effective immediately.