Designing AI strategies to enhance customer trust, call agent well-being

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

A free one-hour webinar provides a roadmap on how retailers can responsibly deploy AI to handle customer calls and analyze voice interactions in real time…

Consumers bearing more than 50% of new tariffs

October 22, 2025

Consumers are bearing as much 50% of the tariffs enacted by President Donald Trump since the start of 2025, according to a Goldman Sachs report.

Top 5 retail tech trends shaping 2025

by Mahdi Hussein — Founder & CEO, SuperSonic POS

The most impactful retail tech developments this year aren’t flashy upgrades or abstract promises. They’re tools grounded in day-to-day problems: peak-hour…

Walmart, OpenAI team on AI-first shopping experiences

October 17, 2025

Walmart is partnering with OpenAI to create a first-AI shopping experience that will allow customers and members to complete purchases from Walmart directly…

The communication gap holding back businesses

by Jim Eckes — Founder, TieTechnology

When communication tools aren’t integrated with the platforms retailers rely on — such as CRM systems, dispatch tools or customer service software — it creates…

Consumers embracing AI to save time, find deals

October 15, 2025

The U.S. consumer is embracing AI for everyday benefits, from saving time to finding better deals and making smarter decisions.

The hidden retail challenge no one talks about and how AI solves it

by Vandana Singal — Vice President – PDES, Happiest Minds Technologies

Without trusted, AI-enhanced product data, even the most advanced omnichannel strategies risk failure.

Transforming the retail experience with electronic shelf labels

by Bryan Chan — Senior Director of Business Development, E Ink

Rather than jumping immediately to high-cost, flashy digital installations, electronic shelf labels allow brands to build a foundation rooted in customer…

Webinar examines deploying responsible AI in CX voice channels

In a free webinar Modulate CEO and Co-Founder Mike Pappas and John Walter, president of the Contact Center AI Association, explore how retailers can…

How to make retail execution software work where it really counts: On the sales floor

by Akash Gupta — CEO and Co-founder, GreyOrange

When used strategically, retail execution software serves as a force multiplier on the sales floor, empowering associates to serve customers unburdened by…

Walmart chief projects workforce will stagnant for several years

October 7, 2025

Walmart's workforce will be stagnant over the next two to five years yet its business volume will be bigger.

Award-winning interactive self-service kiosk solution

eyefactive develops an interactive touchscreen software for Zwilling as an innovative store concept for the retail space. The multi award-winning POS solution…

Presented by eyefactive GmbH

Criteo integrates with Google for onsite retail media

September 30, 2025

Criteo has been tapped as Google's first onsite retail media partner. Advertisers can scale campaigns across Criteo's retail media inventory via Google's…

Albertsons retail media collective embraces video to power shopper-centric journey

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Albertsons Media Collective is seeing robust results from Criteo’s Onsite Video solution for retail media from a big jump in clicks and a 460% sales lift.

DSW debuts Uber Eats delivery option

September 25, 2025

DSW Designer Shoe Warehouse, a footwear retailer, has joined the Uber Eats platform.

Vitamin Shoppe taps Mike Forbes as EVP, chief strategy officer

September 19, 2025

The Vitamin Shoppe has appointed Mike Forbes as executive vice president and chief strategy officer.

Amazon expands reach in same-day delivery

September 18, 2025

Amazon's same-day delivery for fresh groceries is now available in more than 1,000 cities and towns, and the goal is to hit 2,300 more in the U.S. by year's…

Elevating Customer Service with Technology: What Hospitality and Food Service Businesses Need to Know

Learn how hospitality and food service businesses can enhance customer service with advanced technology. This blog explores how retail-hardened POS systems…

Criminal gang stole millions from Home Depot over several years

September 5, 2025

Police are charging nine members of a criminal group that stole at least $10 million in goods from Home Depot over the past several years.

Home Depot issues price increase warning

September 2, 2025

Home Depot issued a warning it may have to increase prices to deal with the cost of tariffs on imports.