Omnichannel News & Media

Costco shopper sues Costco for price increase due to tariffs

March 17, 2026

A Costco shopper has filed a lawsuit in an Illinois federal court seeking any refund the wholesaler receives from tariff refund actions.

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Touchscreen Solution Enhances Customer Experience in Real Estate

Innovative customer experience with touchscreen software featuring 360° interactive videos, virtual brochure navigation, and real estate solutions.

Presented by eyefactive GmbH

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2 dozen states sue over tariffs after court ruling

March 10, 2026

Two dozen states have filed suit against the Trump administration over the latest tariff move by President Donald Trump.

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Tariff refund system in progress

March 10, 2026

The U.S. Customs and Border Protection, a federal government agency, is revamping its system to process refunds related to the tariffs imposed by President…

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Trader Joe’s earns best grocery store title in consumer report

March 6, 2026

Trader Joe's is the best U.S. grocery store according to a report from the American Consumer Satisfaction Index.

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For loyal Amazon customers it’s no longer love but intentional reflex

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Retail loyalty is changing from consumer love to reflex as it’s no longer an emotional decision, it’s an automatic one.

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Cheaper retail prices unlikely despite tariff ruling

March 3, 2026

Consumers won't see prices coming down despite a Supreme Court ruling that declared Trump administration tariffs were not constitutional, according to…

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The hidden customer experience cost of returns: Why apparel brands must rethink reverse logistics

by Jonathan Briggs — SVP of Sales, ShipMonk

Returns are no longer a back-office function. For apparel brands, they represent a defining moment in the customer relationship.

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Woof Gang Bakery & Grooming expands private label to boost retail experience

February 26, 2026

Woof Gang Bakery & Grooming has expanded its retail experience with toys, treats and even cosmetics.

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Walmart expects to maintain solid sales growth in 2026

February 25, 2026

Walmart expects to maintain the sales growth it achieved in 2025 yet are a bit wary of the current economy in the U.S., trade policy actions and how low-income…

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Amazon beats out Best Buy in consumer electronics purchases

February 25, 2026

Amazon captured 31% of consumer electronics spending in 2025, beating out Best Buy, according to Numerator's "Numerator Consumer Electronics Tracker" report…

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Why CX outcomes, not price cuts, will drive retail growth in 2026

by Banwari Agarwal — CEO Retail & CG and Digital Business, Sutherland Global

Staying competitive shouldn’t start with slashing prices. While discounts may deliver a short-term lift in revenue, they steadily erode margins and train…

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Tariff court ruling brings uncertainty, big questions for retail industry

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

The Supreme Court's tariff decision draws applause and uncertainty regarding impact on the retail segment.

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Do It Best stores replaces spreadsheets with no-code database and reaps rewards

by Jeff Kuo — CEO, Ragic

Research shows as many as 95% of small retailers use spreadsheets to manage inventory. While spreadsheets are well suited for accounting and basic…

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US retail metrics staying the course this year

February 19, 2026

A new forecast predicts projections for U.S. retail metrics will stay the course through 2026 with a possible minimal rise in the first half of the year.

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Minky Couture selects Domo AI, data products platform to boost operational visibility

February 19, 2026

Minky Couture, a Utah-based luxury blanket retailer, will deploy the Domo AI and Data Products Platform to strengthen operational visibility.

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Eddie Bauer files for bankruptcy

February 18, 2026

Eddie Bauer, a retail sportswear company, has filed for bankruptcy driven by a shift in consumer preferences.

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Target investing in store labor amidst job cuts at centers, offices

February 16, 2026

Target will invest more in store labor to boost the customer experience while trimming back about 500 jobs within its distribution centers and regional offices.

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Tariffs will cost consumers $1,300 this year

February 10, 2026

The Trump administration tariffs will amount to an average tax increase, per U.S. household, of $1,300 in 2026, according to data from the Tax Foundation…

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Swipe fees could cost consumers $683M on Valentine’s day

February 10, 2026

Credit card swipe fees could cost consumers more than $683 million given expected higher prices for Valentine's Day gifts, according to the Merchants Payments…

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