Omnichannel News & Media
Walmart Inc. CEO succession coming in February
November 20, 2025
Walmart Inc. CEO Doug McMillon will retire on January 31, 2026 and John Furner will take the helm as president and CEO as of Feb. 1, 2026.
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Ship to store: The next strategic fulfillment move for retailers
by Quentin Montalto — Chief Operating Officer, ShipperHQ
For retailers feeling the squeeze of inflation, rising customer expectations and thinning margins, ship to store isn’t an experiment. It’s a strategic move…
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How privacy and trust is the new formula for winning customers
by Charlotte Scott — Digital Rights Advocate and Global Partnerships Communications Lead, ExpressVPN
Data privacy has become a differentiator that customers are willing to reward. But privacy shouldn’t be treated as a tick box exercise. It has to be treated as…
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Designs Direct renews Digital Wave Technology partnership
November 14, 2025
Designs Direct, a home décor designer and manufacturer, has renewed its partnership with Digital Wave Technology, which provides AI-native enterprise solutions.
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Bath & Body Works arrives on 600-plus college campuses
November 12, 2025
Bath & Body Works is entering college campuses nationwide, selling products in more than 600 campus stores.
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Retail holiday sales to exceed $1T for first time in 5 years
November 12, 2025
The holiday retail sales season, between November and December, will grow between 3.7% and 4.2% which could bring total spend to just over $1 trillion…
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Tariffs will impact prices as holiday shopping season arrives
November 10, 2025
The tariffs enacted by President Donald Trump since April will impact prices just as the holiday shopping season arrives.
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Walmart debuts AI shopping tools as holiday season arrives
November 10, 2025
Walmart is offering shoppers several AI-powered shopping experiences this holiday shopping season.
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Retailers tapping automation, customer retention strategies to battle economic challenges
November 7, 2025
Retailers, facing increasingly rocky economic headwinds, are finding new avenues for growth and experimenting with automation, marketplace diversification and…
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Beyond the cart: Using data to tailor the retail journey
by Sandro Shubladze — CEO, Datamam
Customers want purchase interactions to reflect their specific needs. For that level of personalization, retailers need to call on the power of data analytics.
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Amazon slashing 14K corporate jobs
November 6, 2025
Amazon is cutting 14,000 corporate jobs in a quest to reduce bureaucracy and shift resources to invest on what matters most of customers' needs.
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Target slashing 1,800 corporate jobs
November 5, 2025
Target plans to reduce its corporate workforce by approximately 1,800 jobs. The workforce move will layoff 1,000 workers and 800 open roles will not be filled.
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From destination to signal: How AI is rewiring the role of brand websites in retail
by Joseph Perello — Founder and CEO, Props
In a world where shopping starts with a prompt, the question is no longer “How do I get traffic to my site?” It’s “What does my content teach the machine about…
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Kroger expands DoorDash partnership
October 30, 2025
Kroger launched DoorDash delivery in nearly 2,700 stores this month.
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Footasylum teams with invent.ai to drive revenue, better inventory process
October 30, 2025
Footasylum, a streetwear retailer, is teaming up with invent.ai to optimize inventory planning and improve transfer efficiency while also reducing lost sales…
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Fashion retailer City Beach taps Teamwork Commerce to drive customer-centric innovation
October 28, 2025
City Beach, an Australian fashion and lifestyle brand, is teaming up with Teamwork Commerce to drive a next-generation omnichannel experience across all its…
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Designing AI strategies to enhance customer trust, call agent well-being
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
A free one-hour webinar provides a roadmap on how retailers can responsibly deploy AI to handle customer calls and analyze voice interactions in real time…
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Consumers bearing more than 50% of new tariffs
October 22, 2025
Consumers are bearing as much 50% of the tariffs enacted by President Donald Trump since the start of 2025, according to a Goldman Sachs report.
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Top 5 retail tech trends shaping 2025
by Mahdi Hussein — Founder & CEO, SuperSonic POS
The most impactful retail tech developments this year aren’t flashy upgrades or abstract promises. They’re tools grounded in day-to-day problems: peak-hour…
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Walmart, OpenAI team on AI-first shopping experiences
October 17, 2025
Walmart is partnering with OpenAI to create a first-AI shopping experience that will allow customers and members to complete purchases from Walmart directly…
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