Trends / Statistics News & Media
Overspending doesn't get much love on Valentine's Day
February 11, 2020
Nearly one in three Americans are not feeling the love if their partner overspends on Valentine's Day, according to a survey released by CompareCards.
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Improving the customer experience through click-and-collect technology
by DeAnn Campbell — Director of Retail Strategy and Development, Harbor Retail
DeAnn Campbell, vice president, retail strategy and shopper insights at Harbor Ind., shares insight on how click and collect has done a lot to shake up the…
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Brick-and-mortar not dying but evolving, reveals report
February 10, 2020
Physical retail is not dying but evolving and retailers focused on true in-store experiences will thrive.
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Survey: Valentine's Day spend will be record-setting
February 4, 2020
Given the strong holiday sales season retail watchers are expecting spend on Valentine's Day to be record-setting.
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Amazon's Q4 a big earnings win thanks to Prime, grocery and same-day delivery
January 31, 2020
Amazon.com Inc. reported a better-than-expected profit in the fourth quarter, as new customers continued to sign up with its Prime program, grocery delivery…
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Coronavirus likely to impact airport travel, retail worldwide
January 31, 2020
Airport passenger traffic, as well as airport retail environments, will more than likely feel the impact of the coronavirus outbreak on a global basis.
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Smartphone shopping getting more popular
January 28, 2020
While 42% of retail sales are being made on a smartphone, retailers are still a bit behind in catching up to the consumer purchase option.
read nowNYC Council passes ban on cashless-only retail
January 24, 2020
New York City Council has passed a bill banning cashless-only stores and restaurants and imposes a fine for each violation.
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Retail spend is up and millennials are to thank
January 24, 2020
Retail spending is up, according to a TD Bank report, and millennials are the consumer generation leading the charge.
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Why retailers should adopt a flexible e-commerce strategy
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
In an interview with Retail Customer Experience, Darin Archer, chief strategy officer at Elastic Path, details the importance of deploying flexible e-commerce…
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For some retailers, 2020 will be a final curtain call
by Andy Morris — Vice President, Egremont Group
Andy Morris, vice president at Egremont Group, and Carter Koen, an analyst at Egremont Group, share insight on why retailers must focus on ensuring staff are…
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A look at brick-and-mortar retailers growth and where customer experience fits in
by Stephan Schambach — Founder & CEO, NewStore
Stephan Schambach, founder and CEO, NewStore, shares insight on retailers growth and explains why brands can't simply replicate what stores have been about in…
read now2019 retail sales ended on a strong note
January 17, 2020
The U.S. retail industry ended 2019 on a strong financial note with a 0.3% sales jump in December.
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Why harmonic retail succeeds where omnichannel fails
by DeAnn Campbell — Director of Retail Strategy and Development, Harbor Retail
DeAnn Campbell, who heads up retail strategy and research at Harbor Retail, shares insight on the new retail model and how retailers can deliver a customer…
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How will 3D digital signage impact retailers?
by Bradley Cooper — Editor, ATM Marketplace & Food Truck Operator
Retailers are continually adopting digital signage in great numbers, and are also using more advanced tools such as 3D technology to craft more immersive…
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How to participate in the 'experience economy' in 2020
by Elisabeth Zornes — Chief Customer Officer, Zendesk
Elisabeth Zornes, chief customer officer at Zendesk, explains why competing on price alone will not work anymore for the retailer. You've got to design the…
read nowMillennials like the digital receipt approach
January 7, 2020
Nearly every consumer, nine out of 10 polled by Green America, wants a digital receipt as an option.
read nowSurvey says consumers want personalized experience
January 7, 2020
Personalization is top of mind for the consumer and retailers need to step up the customer experience effort as a majority of shoppers say brands are not…
read nowMastercard says holiday e-commerce sales enjoy record surge
January 3, 2020
Mastercard released its SpendingPulse report that said that U.S. retail sales grew 3.4% during the holiday season in 2019, with online sales growing almost…
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Look Back: Top news of 2019 in retail customer experience
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
News abounded in 2019 relating to retail customer experience, from technology innovations and emerging technology players to retail activity on everything from…
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