How to participate in the 'experience economy' in 2020

by Elisabeth Zornes — Chief Customer Officer, Zendesk

Elisabeth Zornes, chief customer officer at Zendesk, explains why competing on price alone will not work anymore for the retailer. You've got to design the…

Millennials like the digital receipt approach

January 7, 2020

Nearly every consumer, nine out of 10 polled by Green America, wants a digital receipt as an option.

Survey says consumers want personalized experience

January 7, 2020

Personalization is top of mind for the consumer and retailers need to step up the customer experience effort as a majority of shoppers say brands are not…

Mastercard says holiday e-commerce sales enjoy record surge

January 3, 2020

Mastercard released its SpendingPulse report that said that U.S. retail sales grew 3.4% during the holiday season in 2019, with online sales growing almost…

Look Back: Top news of 2019 in retail customer experience

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

News abounded in 2019 relating to retail customer experience, from technology innovations and emerging technology players to retail activity on everything from…

Global flat panel market to hit $178B

January 1, 2020

The global flat panel display market is expected to reach $178.4 billion by 2025, according to a report by ResearchandMarkets. During this time, it will grow…

Look Back: Top customer experience articles of 2019

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

All retailers, big and small, are hungry for insight on what retailers are doing, learning, testing and trying, when it comes to enhancing the retail customer…

Look Back: Top retail customer experience blogs of 2019

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Retail Customer Experience was bursting with great shared insight this year. Here's a look at the top five blogs that captivated readers' attention.

'Times Square Everywhere' – OOH ready to revolutionize retail

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Out-of-home digital, known as OOH, is making major strides and promises big changes in consumer shopping behavior. Interactive kiosks and digital signage will…

Gap between retail winners and losers getting bigger

December 18, 2019

Retailers must not only embrace the customer experience evolution but the customer experience revolution taking place, according to a Confirmit report…

Report: Retail is in flux

December 17, 2019

A white paper on customer experience within the apparel store environment reveals why shoppers switch stores and the impact big box and fast fashion brands are…

Why marketers shouldn't be too quick to switch to virtual-only strategies

Crawford Davidson, managing director, Go Inspire Group, shares insight on data relating to the balance between online and offline shopping and how it will…

SMG retail engagement leader on taking care of the customer

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Brian Dennis, senior vice president, retail customer engagement, for Service Management Group, has seen the transformation of physical retail stores from…

American Express study reveals rise in online payment fraud

December 5, 2019

American Express issued a report showing that 77% of merchants reported being victim of some type of fraud, adding that efforts to mitigate those risks are…

SMBs want better credit card rewards, benefits

December 5, 2019

While small business credit cards are generally getting high marks from their customers, they are falling short in a key area that involves terms, rewards and…

Black Friday sets online record, Thanksgiving no turkey either with holiday sales

December 2, 2019

Black Friday and Thanksgiving were big online shopping days, record-setting in fact, with U.S. consumers spending $7.4 billion online and $4.2 billion…

The future of retail is as simple as I.D.E.C.

Rich Smith, CMO, Chief Outsiders, explains how and why technologies such as virtual reality, 3D printing, nanotechnology, and ever-expanding communications…

As Black Friday hits, here's a holiday 2019 prediction

George Troy, author/blogger, believes this holiday season won't be as robust as many in the past and that retailers need to take a conservative approach.

Social media influence on holiday sales greater than ever

November 29, 2019

This holiday season will reveal a greater influence from social media when it comes to consumer purchases, according to a Dynata study commissioned by…

Holiday sales growth to hit 3.1%, claims study

November 27, 2019

Retail holiday sales this season will grow 3.1% compared to last year, and online sales should grab 14.6% of total purchases as double-digit e-commerce growth…