3D virtual concierges deliver enhanced retail experiences

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Intelligent virtual assistants enable hotels to boost customer experience by allowing guests to interact with a 2D or 3D agent via digital signage, kiosks or…

2017 retail influencer: Amazon

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Customer experience is the dominant strategy in retail, and Amazon dominated in 2017 by innovating on everything from supply chain to faster delivery to…

2017 in review: The top 5 blogs

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Retail Customer Experience is home to a growing blog sphere, and the diverse opinions, insights, tips and advice are invaluable to readers. Here are the top…

2017 in review: Walmart, Buffet, Target led top read news

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

The top five news items on Retail Customer Experience in 2017 focused primarily on big brand retail news and insight offered by big names.

South African retailer delivers digital journey boasting digital signage

by Bradley Cooper — Editor, Connect Media

Clicks aimed to deliver a better customer experience that informed distracted customers. With a digital signage solution, the retailer was able to boost dwell…

2017 in Review: Top 5 features highlight retailer experiences

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Retail Customer Experience readers love getting insight from those in the trenches, and this year's top five articles illustrate that hunger.

Erewhon Market shares retail store design tips, advice

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

The all-natural grocer is working with partner Retail Design Collaborative in designing its fourth location. The partners offer up what’s critical in retail…

Best Buy embraces innovative tech to deliver a richer customer experience

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

The electronics retailer is prepping enhanced text communication by tapping the emerging communication protocol, Rich Communications Services, to provide…

Wayfair advances AR strategy with mobile app 3D feature

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

The furniture and décor retailer is making online shopping easier and more satisfying for consumers wanting to know how a product will look at home before they…

Chatbot scores an 'A' in customer experience for online education retailer

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

The Nanorep chat technology is proving a win-win for Chegg, a student-first learning platform, when it comes to delivering on customer expectations and saving…

AT&T retail chief talks customer experience and why there is no retail apocalypse

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Michael Colaneri, AT&T's VP of global business enterprise solutions, retail, discusses a new IHL Group research report, supported by AT&T and several other top…

Target adds mobile pay Wallet feature to REDcard

by Will Hernandez — Editor, NetWorld Media Group

The retailer officially becomes the latest to add an in-store, mobile-payment feature to its app in a move that also combines its digital coupon program into a…

Black Friday: Mobile payments sputter at the physical POS

by Will Hernandez — Editor, NetWorld Media Group

Erratic support from U.S. retailers for in-store, proximity-based mobile payments likely contributed to low use among consumers as the holiday shopping season…

S&S Firepits ignites a quality customer experience with app-based delivery

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

S&S Firepits sells custom-made steel fire pits and delivery costs were nearly triple a firepit's sales tag. But then the Georgia-based retailer found a…

Technologies poised to change the future of holiday shopping

Harriet Green, general manager for IBM Watson Internet of Things, customer engagement and education, explains how retailers must welcome an early adopter…

Target CEO feeling pretty, pretty, pretty good about growth, holiday strategy

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

One almost expected Target CEO Brian Cornell to break out in a few 'ho ho hos' during a live talk Wednesday following the retailer's third quarter earnings…

Talking With: Verifone chief Joe Mach about retail customer experience strategies

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Verifone North America President Joe Mach shares insight on what retailers are doing, the big trends in play with customer experience and how consumers are…

Webinar: How, why and where artificial intelligence is taking root in retail

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Tractica analyst Mark Beccue and Interactions Vice President of Marketing Jane Price offer valuable insight on how and why AI is no longer a buzzword, but…

Webinar: How and why mobile can boost frontline execution

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Compass Group and Nudge Rewards share how mobile technology is creating big wins both on the customer experience front and in the operational trenches.

Harry & David pumps up brand, mobile, social to enhance customer experience

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Premier gourmet food and gift retailer debuts updated brand look, feel and tone, from its website to its catalogs and across social media. It's all focused on…