Adding value to the retail customer experience

Adding value to the retail customer experience

Nick Godfrey, executive vice president and co-founder of Customer Portfolios, explains why marketers need to think outside the box to retain customers in the long term.

Neiman Marcus, Visa talk strategy for mobile commerce, mobile payments

Neiman Marcus, Visa talk strategy for mobile commerce, mobile payments

Karen Katz, president and CEO of Neiman Marcus Group, and Visa CEO Alfred Kelly shared insight, expectations and strategy during a panel talk at the NRF Big Show in January on boosting the retail mobile commerce customer experience. Katz has since retired from her role.

Can you trust your implementation partner to manage scope?

Can you trust your implementation partner to manage scope?

Tom Schoen, president, BTM Global, explains the role of an implementation partner, what they are responsible for and why communication is critical, early on, before things begin to spiral out of control.

Lessons learned from two of the best brick and mortar retailers

Lessons learned from two of the best brick and mortar retailers

Blogger Chris H. Petersen explains how two of the top retailers are thriving by doing more than helping consumers make the purchase.

Kagan: How AI growth wave will transform retail

Kagan: How AI growth wave will transform retail

Jeff Kagan explains how artificial intelligence will transform the retail customer experience in the next few years and why retailers don't necessarily have to be a leader but must be a player.

Is the connected consumer getting overloaded?

Is the connected consumer getting overloaded?

Frank Mayer and Associates explain how by using effective merchandising a brand can disrupt a shopper's path and deliver a concise message about a product in a way that resonates with the modern consumer.

Wayfair, Panera push the mobile commerce experience forward

Wayfair, Panera push the mobile commerce experience forward

Wayfair is hot for mobile as it's allowing the retail home furnishing seller to drive an enhanced customer experience that is proving rewarding for the bottom line. Fast casual Panera is also benefiting from the mobile tech evolution and new digital tools are paying for themselves in terms of sales growth.

Is your retail wireless network ready for the new year?

Is your retail wireless network ready for the new year?

Patrick Groot Nuelend, GM of retail and transportation and logistics markets, Extreme Networks, explains why retailers must double check their network from inside out to ensure it can withstand foot traffic throughout the year.

Walmart Store No 8 incubator advances VR strategy

Walmart Store No 8 incubator advances VR strategy

Walmart is fulfilling a big part of its one-year-old technology incubation strategy by buying a virtual reality startup. As a leader notes, it's just the start of what Walmart hopes to accomplish with emerging technologies at its Store No 8.

Retail 2020: A sneak peek at the future of retail workforce management

Retail 2020: A sneak peek at the future of retail workforce management

Jennifer Johnson, director, retail and hospitality practice group, Kronos Inc., takes a look at what the retail experience could look like in 2020 and how retailers will benefit from improving the employee experience.

CES serves up a gold mine of self-serve retail innovation

CES serves up a gold mine of self-serve retail innovation

Many of the exhibits in the High Tech Retailing Marketplace and elsewhere on the CES show floor featured self-service technology designed to enable retailers and brands to integrate their physical and digital offerings.

Rent the Runway taps kiosks, scanners to boost in-store digital experience

Rent the Runway taps kiosks, scanners to boost in-store digital experience

Consumer fashion rental company is pumping up its retail customer experience with the help of Aila Technologies.

Insights from NRF's Big Show: Key retail tech trends to watch for in 2018

Insights from NRF's Big Show: Key retail tech trends to watch for in 2018

Matt Sebek, vice president of digital, World Wide Technology Asynchrony Labs, pinpoints the big trends coming into play for customer experience from NRF's Big Show held in January.

Retailers need to double down on digital for next holiday season

Retailers need to double down on digital for next holiday season

Bryce Tolman, thought leadership manager at Isobar US, explains why retailers can't sit back and relax and why they need to gird up for this year's holiday season right now.

CVS Health chief to take helm at Hudson’s Bay

CVS Health chief to take helm at Hudson’s Bay

Helena Foulkes, a top CVS Health Corp. executive and president of CVS Pharmacy, is taking on the CEO role at Hudson’s Bay come Feb. 19.

Why the mobile e-commerce experience needs to improve

Why the mobile e-commerce experience needs to improve

Scott Voigt, co-founder and CEO of FullStory, examines the state of mobile e-commerce and the challenges still in play when it comes to delivering a robust customer experience.

CVS Health all about the customer, seamless retail experience

CVS Health all about the customer, seamless retail experience

CVS Health Executive VP and President Helena Foulkes shares insight on the retailer's multi-pronged strategy to boost the customer experience and meet every need of a family's chief medical officer.

The breakdown: Disjointed internal operations lead to disjointed customer experiences

The breakdown: Disjointed internal operations lead to disjointed customer experiences

Lauren Drexler, client director, Elict, maps out three (fixable) hot spots where issues often surface and bleed into a negative experience for customers.

Authenticity, change big focus points for retail start-up entrepreneurs

Authenticity, change big focus points for retail start-up entrepreneurs

While five company founders sell everything from beauty products and pizza to retail items and ice cream, they share similar goals when it comes to delivering the next-generation retail customer experience.

A new era of content management, strategic collaboration

A new era of content management, strategic collaboration

Blogger Chris H. Petersen explains the changes relating to content and consumer behavior and expectations. Transformation from physical to digital retail has created many new points of access for customers.

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Neiman Marcus, Visa talk strategy for mobile commerce, mobile payments