Mobile wallets: What's stopping retail consumers from jumping on the bandwagon

Mobile wallets: What's stopping retail consumers from jumping on the bandwagon

A TSYS study reveals mobile wallet users intend to use mobile payments more at brick-and-mortar retailers. But intent and actual use could vary based on a number of factors such as a smooth experience and security concerns.

Evolving payments tech challenges merchants to keep pace with shoppers' expectations

Evolving payments tech challenges merchants to keep pace with shoppers' expectations

Retailers must be aware of what's changing in payments to better serve their customers. That was the overarching message to retailers from a group of executives on a panel at the recent Oracle Industry Connect in New York City.

Mobile scan-and-go shopping: Future of retail is on

Mobile scan-and-go shopping: Future of retail is on

Julian Wallis, retail director at Rambus, believes that retailers that invest in the right in-store digital initiatives will be able to separate themselves from the competition going forward.

Are you an innovative customer whisperer?

Are you an innovative customer whisperer?

Chip R. Bell explains why retail success starts with customer intelligence that provokes insight, not just customer information, and includes shifting the "locus of focus" from customer wants and needs to hopes and aspirations.

Kroger, Sprouts Farmers Market on the future of the grocery store

Kroger, Sprouts Farmers Market on the future of the grocery store

While e-commerce continues to expand, consumers still want to visit the store for fresh food. Supermarkets need to find ways to improve the in-store shopping experience and integrate it with digital interaction.

Intel's Christie Rice talks customer experience, digital innovations

Intel's Christie Rice talks customer experience, digital innovations

The ICX Association sat down with Intel’s Christie Rice, worldwide global digital signage and interactive kiosk segment director for the Intel's IoT Group, to find out what Intel's up to when it comes to enabling interactive customer experiences. Rice is also Intel’s new representative on the association’s advisory board.

How major mergers are changing your favorite private brands

How major mergers are changing your favorite private brands

Bryan Pearson ponders what will happen to the Whole Foods brand now living under the ever expanding Amazon umbrella.

Why retail cashierless checkout, a.k.a. Amazon Go, faces more than a few challenges ahead

Why retail cashierless checkout, a.k.a. Amazon Go, faces more than a few challenges ahead

While Amazon preps to expand Amazon Go, its cashierless retail shopping strategy, Berkeley Research Group leader Keith Jelinek offers insight on what's ahead with cashierless checkout and why consumer response is a key part of potential success.

How to boost retail operational efficiency via process management

How to boost retail operational efficiency via process management

Mark Holenstein, COO at Signavio, maps out why having the best omnichannel strategy is not only important, but necessary when competing with other high-volume, low-margin sectors.

Personalization, physical-digital integration dominating retail innovation

Personalization, physical-digital integration dominating retail innovation

Recognizing the need for both physical stores and e-commerce, retailers seek solutions — including self-serve kiosks — to deliver more interactive customer experiences.

5 ways AI can do the heavy lifting in the retail customer experience

5 ways AI can do the heavy lifting in the retail customer experience

Katrina Gosek, senior director, digital customer product strategy at Oracle, explains why success in the next era of retail won't come from adding the latest widget to your site, and it's certainly not in low prices and free shipping. Success will come down to the ability to move and innovate faster.

Watch out Amazon Go, China's BingoBox is on the move

Watch out Amazon Go, China's BingoBox is on the move

BingoBox, an unmanned c-store, already has 300 locations in China, and plans to expand internationally. The project has received significant venture funding.

A new purpose for in-store retail in 2018: customer delight

A new purpose for in-store retail in 2018: customer delight

Justin Jones and Ashley Welch, co-founders of Somersault Innovation, explain the focus of in-store retail and why it's all about creating 'Cathy' moments -- moments of delight for your customers.

Kagan: E-commerce threat gives retail a choice - fight or die

Kagan: E-commerce threat gives retail a choice - fight or die

Analyst and blogger Jeff Kagan believes retail must cannibalize itself or new competitors like Amazon Go and Whole Foods will eat them alive. There is no middle ground.

If Kroger had a hammer: 7 ways an Ace deal would change the form of grocery

If Kroger had a hammer: 7 ways an Ace deal would change the form of grocery

Bryan Pearson maps out seven ways a mini-mall within a store retail strategy would change the shopper's path to purchase.

5 retail lessons learned from the upcoming lingerie wars

5 retail lessons learned from the upcoming lingerie wars

As Chris Petersen sees it everything and every aspect of retail is being disrupted and reinvented.

Mall of America embracing chatbot to boost retail customer experience

Mall of America embracing chatbot to boost retail customer experience

The Mall of America's limited chatbot experience led to a more robust deployment this past holiday season and is part of the mall's overall digital technology strategy.

Macy's revival means plenty in store for Star Reward members

Macy's revival means plenty in store for Star Reward members

Bryan Pearson believes credit for a Macy's recovery will likely go to a combination of strategic practices.

Digital transformation a reality for grocery brands, retailers

Digital transformation a reality for grocery brands, retailers

Retailers and brands share the need to become omnichannel marketers in order to maintain customer loyalty and enhance customer relationships. Because of this, they are sharing data more and undertaking actions to ensure their employees are capable of using digital technology.

Mobile payment: Redefining the customer experience for unattended retail

Mobile payment: Redefining the customer experience for unattended retail

One of the best-attended educational sessions at the recent National Automatic Merchandising Association show in Las Vegas focused on how payment technology innovations — namely mobile payments — are impacting customer expectations.

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Intel's Christie Rice talks customer experience, digital innovations