The dilemma of tech innovation in retail environments

The dilemma of tech innovation in retail environments

Wiser Solutions CEO Andy Ballard explains why retailers need to balance technology with the human touch in the brick-and-mortar retail environment.

Digital transformation driving the personalized retail customer experience

Digital transformation driving the personalized retail customer experience

Anton Xavier, co-founder of Label Insight, explains how the forces of zero marginal costs and AI will impact Consumer Packaged Goods engagement in the retail world.

Convergence of the retail kind: The human touch

Convergence of the retail kind: The human touch

Sarah Tarraf, director, customer experience at Gongos, Inc., explains how Integrating digital strategies with all the humanistic qualities of the in-store experience showcases the value of an in-person interaction in an omnichannel world.

Franchise leaders share secrets of success and where customer experience plays in

Franchise leaders share secrets of success and where customer experience plays in

Franchise leaders from ClimbZone, Fiorentino, PrimoHoagies and PJ's Coffee offer up tips for emerging franchisors and future franchisees.

How retailers can avoid striking out during the World Series

How retailers can avoid striking out during the World Series

Dean Frew, CTO and senior vice president of RFID Solutions, SML, explains how retailers, utilizing the right technologies, can cope with rising customer demand, provide the correct products and deliver an enhanced customer experience.

How retailers can move at the speed of innovation with microservices

How retailers can move at the speed of innovation with microservices

Jamus Driscoll, CEO, Moltin, explains why retailers with an agenda of speed and innovation should consider augmenting their commerce platform with microservices.

Are your customers' experiences profoundly remarkable?

Are your customers' experiences profoundly remarkable?

Chip Bell explains why the emotional connection in the customer experience game is a mere table stake, not an extra or a value-add. It is the rule, not the exception. The absence of an emotional connection is the definition of a poor customer experience.

Maximize retail sales by avoiding back-to-school syndrome

Maximize retail sales by avoiding back-to-school syndrome

John Larson, senior partner at John Larson & Company, shares how retailers can "play it smart" and take advantage of the back-to-school shopping season while minimizing any adverse impact on frequent, loyal customers.

3 tips to make sure your CX doesn't take a summer break

3 tips to make sure your CX doesn't take a summer break

Lisa van Kesteren, CEO and Founder of SeeLevel HX, offers retailers three steps to take to ensure that the customer experience remains steadfast for each and every customer.

Retailers seek redeveloped public spaces in new shopping environment

Retailers seek redeveloped public spaces in new shopping environment

Michael Kaiser, principal, director of design at the Beck Group, outlines how fewer people are visiting the malls due to the speed and convenience of online shopping, leaving mall owners to grapple with an escalating number of darkened stores and rethink business strategies on how to stay relevant and, more importantly, profitable.

3 lessons for improving the retail customer experience

3 lessons for improving the retail customer experience

Jesse Himsworth, vice president of strategy and integrated solutions at Clearlink, explains why retailers must focus on the whole rather that just a few parts when it comes to customer experience and how testing and collecting the right data can improve customer experience.

Kagan: Kroger change wave keeps up with Amazon Whole Foods

Kagan: Kroger change wave keeps up with Amazon Whole Foods

Jeff Kagan examines trends and technologies coming to play in the retail grocery segment.

The retail workforce in the age of Amazon Go

The retail workforce in the age of Amazon Go

Adam Silverman, Theatro senior vice president, marketing, explains how Amazon Go is changing the role of the retail associate in the name of customer experience and continued operational improvements.

How brick-and-mortar retailers can attract business in an e-commerce world

How brick-and-mortar retailers can attract business in an e-commerce world

Mark Boeder, director of marketing strategy for North American Bancard, offers up ways retailers can attract customers to physical stores. One is building up the customer relationship.

3 brick-and-mortar lessons for e-commerce

3 brick-and-mortar lessons for e-commerce

Rob Christian, senior vice president of retail experience, MyWebGrocer, explains how decades of lessons learned via brick-and-mortar initiatives for category management and shopper marketing can be applied to e-commerce with relative ease.

An inside look at interactive technologies spanning the retail segment

An inside look at interactive technologies spanning the retail segment

Microsoft, Sleep Number and Caliburger share insight on how interactive technology deployments and strategies are boosting sales and enhancing the retail customer experience.

The death of retail or a retail renaissance: Which is it?

The death of retail or a retail renaissance: Which is it?

Funda Denizhan, consultant manager, Valtech Sweden, provides insight on the retail renaissance and the success factors driving it.

Determining when it's time to evaluate reverse logistics practices

Determining when it's time to evaluate reverse logistics practices

Tom DeVroy, senior product evangelist, North America, IFS, provides three common reverse logistics scenarios. If they ring true then it may be time to evaluate whether your reverse logistics strategy is costing you time, money and customer satisfaction.

Reimagining retail through the art of placemaking

Reimagining retail through the art of placemaking

Gregg Sloan, chief creative officer at Amplified, discusses the new commodity in high demand with low supply: experiences. Retailers that can leverage a unique and expansive marketing opportunity might just get the classic American mall off long-term life support.

Augmented reality apps: 5 keys to spur customer retention, enhanced experience

Augmented reality apps: 5 keys to spur customer retention, enhanced experience

Blair Newman, chief technology officer at Bell One, explains that while augmented reality apps offer endless possibilities to engage customers not all apps are created equal. He offers up five key aspects to consider before deployment.

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Convergence of the retail kind: The human touch