L.L. Bean taps Amperity to revamp customer journey, boost loyalty

April 22, 2026

L.L.Bean has tapped Amperity's Customer Data Coud to revamp end-to-end customer journeys and boost loyalty by delivering more personalized, retention-focused…

As retailers automate CX trust deficit grows

April 21, 2026

The trust crisis between the consumer and retailer is deepening as retailers struggle to balance AI automation with human connection as 47% of consumers will…

Digital-style in-store media proving complex for physical store environments

April 21, 2026

There is a critical gap in how in-store media is evaluated across stakeholders, according to an In-Store Marketplace research report conducted with Catalyst…

“Where’s my package” problem: The revolution in retail logistics

by Sritama Sanyal — Product Marketing Manager, Elastic Run

By elevating logistics from a back-office function into a core component of customer experience, brands can turn one-time buyers into lifelong fans.

Andon launches AI-run store in San Francisco

April 21, 2026

Technology firm Andon Labs has launched Andon Market, an experimental retail store in San Francisco designed to test how artificial intelligence can operate a…

Ace Hardware arrives on Uber Eats

April 20, 2026

Ace Hardware has partnered with Uber Technologies to bring the home improvement and hardware retailer's 3,700 locations to the Uber Eats platform.

Brands falling short on emotional drivers

April 20, 2026

Business-to-consumer companies may be overestimating the strength of their customer loyalty as customers report consistent gaps between the emotional drivers…

AI is accelerating commerce, but service-led AI is where brands win

by Matt Price — CEO, Crescendo

If agentic commerce scales into a trillion-dollar opportunity, success will hinge on infrastructure.

RunDTC partners with Dooney & Bourke to modernize retail ecosystem

April 17, 2026

RunDTC is partnering with Dooney & Bourke to modernize the brand's entire retail ecosystem.

Retail AI Council debuts AI assistant

April 16, 2026

The Retail AI Council has debuted an AI assistant providing actionable guidance for retailers based in practitioner knowledge and not vendor marketing.

Ikea opening LA store, expanding Southern California footprint

April 15, 2026

Ikea plan to open its first store in the city of Los Angeles this spring.

How agentic ecosystems are redefining the consumer experience

by Meriel Neighbour — Chair of Ambassadors at MACH Alliance; Director of Technology Delivery and Transformation at River Island, MACH Alliance

While there's more hype and excitement around customer-facing AI chatbots or flashy generative AI tools, consumer loyalty comes from providing a consistent…

Huck’s Market deploys Tote POS platform

April 14, 2026

Huck's Market, a c-store chain with 135 locations across the Midwest, has begun deploying Tote's AI-native POS platform with an initial launch in Carmi, Ill.

Lowe’s debuts home maintenance subscription program powered by store associates

April 13, 2026

Lowe's has launched a store associate-powered home maintenance subscription called HomeCare+.

Verizon hospitality leader shares insight on eliminating retail's phantom inventory

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Verizon's hospitality strategy leader Katie Riddle shares insight on how to avoid phantom inventory and how computer vision technology is giving retailers…

Buzzblender Launches Affordable Digital Signage Platform and Opens Partner Program for Resellers and Integrators

Simple, Scalable Digital Signage at $5 per Screen/Month

Autonomous retail concept scales up at Circa Resort

by Richard Slawsky — Editor, Connect Media

VenHub Global Inc. and Circa Resort & Casino in Las Vegas are innovating on what may be the world's most advanced autonomous smart store installation.

More consumers tapping AI when looking for a deal

April 10, 2026

A hefty number of consumers, nearly 70%, are using AI to find deals and retailer discounts.

Amazon to stock weight loss drug in clinic kiosks

April 10, 2026

Amazon.com plans to begin stocking Eli Lilly's newly approved oral weight loss drug at kiosks located in some of its primary care clinics, while also offering…

Fuel costs hitting import carriers may impact retailers, customers

April 9, 2026

While imports at U.S. container ports aren't being significantly impacted by the Iran conflict, an increase in fuel costs for ocean carriers could eventually…