News & Media
Bolt, Palantir launching smart, personalized checkout experience
June 17, 2025
Bolt, a checkout technology provider, and Palantir Technologies, an AI software provider, are teaming up on e-commerce checkout that will be personalized…
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Walmart expands drone delivery to five more cities
June 16, 2025
Walmart has expanded its ultra-fast drone delivery to Atlanta, Charlotte, Houston, Orlando and Tampa.
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Costco mulling scan-and-go to speed checkout
June 16, 2025
Costco is working on a scan-and-go style feature for its mobile app to help speed up the checkout process, CEO Ron Vachris confirmed during the company's…
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L'ovedbaby goes personal to drive customer engagement, revenue
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
A baby clothing brand taps Birdseye to drive customer engagement as well as optimize inventory turnover.
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Amazon developing humanoid robots for delivery use
June 16, 2025
Amazon is reportedly building software to create humanoid robots that may one day serve as a delivery worker as well as humanoid park for testing purposes.
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FreedomPay, Verifone research reveals disconnect in payment experiences
June 13, 2025
There is a "significant" disconnect between how retailers perceive their payment experiences and what consumers are actually encountering and the gap in…
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Appriss Retail names Vishal Patel chief product, tech officer
June 13, 2025
Appriss Retail, which provides solutions designed to combat returns and claims fraud, has promoted Vishal Patel to a newly-created role of chief product and…
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Rewards drive better ROI than discounts, claims study
June 12, 2025
Reward and incentive-based promotions can drive a better return on investment than a discount strategy as well as higher annual improvement in customer…
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Retailers boosting prices despite expected consumer backlash
June 12, 2025
A hefty number of consumers, 79%, will pledge loyalty to retailers that absorb tariff costs and lose trust in those that raise prices, according to a First…
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The Connected Customer: Creating Rich Shopping Experiences Online and In-Store
Learn how you can elevate customer engagement by blending physical and digital channels into seamless, memorable shopping experiences with strategies like…
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Palmer Digital Group's battery operated kiosk helps retail stores advertise
Mandy Detwiler, editor of QRweb and Pizza Marketplace, chats with Chuck Lewis, vice president of Palmer Digital Group about the brand's battery-operated indoor…
Presented by Palmer Digital Group
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Walmart Canada deploys smart lockers to boost store associate service
June 11, 2025
Walmart Canada is deploying smart lockers to support its store associates to better serve customers in its more than 400 stores nationwide.
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The strategic embrace: Blending automation and AI power with the human touch to drive customer relationships
by Jeanne Duca — Chief Marketing Officer, BCN
Retailers face a tricky balancing act: using technology to make life easier for customers while keeping the human connection that builds loyalty and trust.
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Best Buy hikes prices due to tariffs
June 11, 2025
Electronics retailer Best Buy is already increasing prices to the tariff pronouncements and missed its quarterly revenue expectations and cut its full-year…
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From data to dollars: Why email marketing is key to scalable business growth
by Austin Wright — Head of Strategy & Analytics, SVP, Tandem Theory
By developing a strategic, data-driven approach to email marketing, retailers can tap into the full potential of this powerful marketing channel.
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Toshiba awarded contract with Sourcewell
June 10, 2025
Toshiba America Business Solutions has been awarded a four-year contract with Sourcewell, a self-funded governmental organization that facilitates a…
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Father’s Day spending projected to hit $24B
June 10, 2025
Father's Day spending is projected to hit a record $24 billion this year, up from last year's $22.4 billion and would exceed the previous record of $22.…
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Bob's Discount Furniture COO talks expansion, CX tech, tariff impact
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Ramesh Murthy, COO at Bob’s Discount Furniture, shares insight on brand growth, customer experience technology and the potential impact from tariffs.
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Father’s Day shopping split even across online, big box, grocers
June 9, 2025
Consumer shopping activity this Father's Day will be nearly split evenly across e-commerce (39%), wholesale big box retailers (38%) and grocery stores (33%).
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Marshalls pops up a lounge in airport terminal
June 9, 2025
Marshalls launched an 'Upgrade Lounge," a pop up experience, in Terminal 4 at JFK Airport.
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