Most consumers not prepared to absorb tariff price hikes

June 5, 2025

Just 20% of American consumers are prepared to absorb tariff price increases and 91% are already managing rising prices.

Travelers depending more on rewards, loyalty program perks

June 4, 2025

Travelers are increasingly tapping rewards and loyalty programs, with nearly 80% depending on loyalty programs.

ShopRite stores deploy VoCoVo headsets

June 4, 2025

VoCoVo, which provides in-store team communication solutions, has deployed its Series 5 Pro Headsets at select ShopRite supermarket locations in the New York…

Thieves use U-Haul in Walgreens ATM smash and grab

June 3, 2025

Suspects recently smashed a U-Haul through the front door of a Houston Walgreens in an attempt to steal the ATM inside. They then tied a rope and chain to the…

How digital signage plays in improving the customer experience in convenience stores

by Tom Bingham — Senior Director, LG Electronics USA

As c-stores increasingly embrace digital signage, commercial display providers in this sector continually innovate, offering advanced software solutions for…

Skimming devices discovered on Wawa ATMs

June 3, 2025

Police discovered skimming devices on two PNC ATMs at a Wawa in Souderton, Pennsylvania. It is uncertain how long these devices were on the ATMs, according to…

Woman accused of stealing via Walmart self-checkout

June 2, 2025

A Clarion, Pennsylvania woman has been charged with felony retail theft after allegedly stealing over $1,400 worth of merchandise from the Clarion Walmart in…

Conversational AI market to hit $41B by 2030

June 2, 2025

The global conversational AI market is forecast to reach $41.39 billion by 2030, according to a report by Grand View Research, Inc.

How Retailers Can Make Every Shopping Experience Memorable

Explore how retailers can elevate customer engagement by blending physical and digital channels into seamless, memorable shopping experiences. The blog…

Future of AI in retail: Aligning progress with public perception

by Lorraine Hamby — Head of Marketing, Everseen

AI is no longer an emerging technology in the retail sector — it’s a central part of the industry's transformation. While enthusiasm for its potential is high…

Ikea launches rewards program offering points beyond purchase

May 30, 2025

Ikea U.S. has launched a rewards program that lets Ikea customers earn points throughout the entire customer journey, from planning to shopping to purchase.

Numerator debuts tariff risk index for measuring vulnerability

May 30, 2025

Numerator has released a Tariff Risk Index to quantify vulnerability across consumer categories to tariff-driven disruption.

Census data reveals steady retail April sales despite tariff concerns

May 29, 2025

Shoppers were engaged and shopping in April despite concern over tariffs, according to U.S. Census Bureau data.

Batteries Plus campaign puts focus on technical expertise

May 29, 2025

Batteries Plus has launched a national campaign focusing on B2B and consumer battery solutions that brands its franchisees and store teams as technical experts.

Kroger hiring 15K associates to drive better customer experience

May 28, 2025

The Kroger Co. is aiming to hire 15,000 store associates across a wide range of roles in a quest to enhance the customer experience.

Examining the powerful role music plays in the in-store customer experience

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

In this episode of the CX Innovators podcast Ola Sars, CEO of Soundtrack Technologies, shares with Judy Mottl, editor of Retail Customer Experience, how and…

Uncharted opening Illinois location come June

May 28, 2025

Uncharted, a retailer focused on the job of discovery, will open a Wilmette, Illinois, store in June.

Nearly half of consumers expect personalized marketing experiences

May 27, 2025

Just about 40% of U.S. consumers expect personalized online shopping experience with tailored interactions and product recommendations that align with…

Tariffs will cause car price hikes says Volvo

May 27, 2025

Car maker Volvo said car prices will increase due to the tariffs imposed by President Trump.

From likes to buys: How social media is redefining retail

by Umang Thakur — Principal Analyst & VP, QKS Group

With the advent of the digital age, social media has grown beyond its initial role of connecting people and sharing updates. Although social media was not…