News & Media

NRS, Krasdale hold annual customer appreciation day

August 12, 2026

National Retail Solutions, which provides a point-of-sale system and payment processing services, and Krasdale Foods welcomed more than 250 merchants and…

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Back-to-school shopping getting more stressful for parents

August 12, 2026

Nearly half of consumers, 48%, shopping for back-to-school items are projected to spend more this year with 13% spending less than in 2025.

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Target names Chandhu Nair as 1st AI officer

August 11, 2026

Chandhu Nair has been tapped as Target's first-ever AI officer.

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Fast brands, slow systems: Why retail's biggest players are running out of time

by Glebs Vrevsky — Co-founder and Executive Board Member, scandiweb

The biggest cost of legacy systems is not the technology itself – it's how people are used within the organization.

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American Eagle Outfitters CEO named visionary for 2027

August 11, 2026

Jay Schottenstein, CEO and executive board chairman at American Eagle Outfitters Inc. has been named "The Visionary 2027" recipient by the National Retail…

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Nordstrom expanding off-price retail footprint

August 11, 2026

Nordstrom will open 20 stores by Nov. 5 with the first two launching Aug. 20.

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Real Housewives icon Bethenny Frankel launching Hamptons pop-up

August 11, 2026

Bethenny Frankel, an icon actor in Bravo's "The Real Housewives of New York City," reality show is opening a retail pop-up in the Hamptons, on Long Island, New…

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Frank Mayer taps Michael Mayer as ops director

August 10, 2026

Frank Mayer, which provides custom kiosks and retail displays, has promoted Michael R. Mayer to operations director.

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Vusion acquiring In-Store Media

August 10, 2026

Vusion, a provider of AI-powered digitalization solutions for physical commerce, has signed an agreement to acquire In-Store Media, an in-store retail media…

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Best Buy CEO talks AI, small-format focus

August 10, 2026

Best Buy CEO Jason Bonfig, slated to take the helm from current chief Corie Barry this coming fall, is focused on enhancing the customer experience and the…

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Defining the role of agentic AI in the retail customer experience

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

It’s rare to go more than a day without industry insight or retailer news that doesn’t involve agentic AI. Despite its great potential to impact CX agentic AI…

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Michael’s ‘Ask Mike' AI helper fuels nearly 75K shopper conversations

August 7, 2026

Michaels, a hobby and crafts retailer, launched an AI assistant called "Ask Mike," in the spring and it has fueled nearly 75,000 conversations since its May…

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NJ governor signs law banning surveillance pricing

August 7, 2026

Surveillance pricing, which is using data to set and changes prices in retail establishments, is now illegal in New Jersey.

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NY, Cali retailers sue over latest tariffs

August 7, 2026

Two small retailers, one in New York and one in California, have sued the Trump administration over the latest tariff announcements.

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Back-to-school shoppers want value, comfort, style

August 6, 2026

Consumers shopping for back-to-school items are looking for value, comfort and style, according to a Circana, LLC survey that also revealed over half, 57%, are…

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