Why omnichannel is a must and how to make it successful

Roger Niederer, head of merchant services, SIX Payment Services, explains why providing a seamless payment experience, that can follow the customer along their…

Erewhon Market shares retail store design tips, advice

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

The all-natural grocer is working with partner Retail Design Collaborative in designing its fourth location. The partners offer up what’s critical in retail…

Self-serve order pickup robot expands for U.S. retailers, supports smart locker technology

December 18, 2017

Bell and Howell announced the 100th U.S. installation of the PackRobot, a 16-foot-tall, automated package pickup system manufactured by Cleveron, a European…

Best Buy embraces innovative tech to deliver a richer customer experience

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

The electronics retailer is prepping enhanced text communication by tapping the emerging communication protocol, Rich Communications Services, to provide…

7-Eleven testing mobile ordering for delivery, in-store pickup

December 14, 2017

7-Eleven is testing on-demand ordering for delivery or in-store pickup at select Dallas stores with its new 7-ElevenNOW smartphone app, according to a press…

5 steps for tapping social proof to boost sales

Nishan Sothilingam, director of product at ResellerRatings, explains how retailers can win despite it being a buyers' world. The key is to be willing to listen.

Wayfair advances AR strategy with mobile app 3D feature

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

The furniture and décor retailer is making online shopping easier and more satisfying for consumers wanting to know how a product will look at home before they…

Walmart digital signage delivers broken content

by Bradley Cooper — Editor, ATM Marketplace & Food Truck Operator

Digital Signage Today Editor Bradley Cooper encounters a Walmart shelf-edge display that failed to get its message across. Instead of a heartwarming holiday…

Personalization pays off big time, claims new study

December 7, 2017

Retailers who personalize are likely seeing big benefits such as increased profits, according to Monetate's second annual Personalization Development…

Small businesses' secret weapons for driving holiday sales

Jonathan Kateman, general manager of Constant Contact, an Endurance International Group brand, explains why combining strong audience insights with good design…

Why meeting consumer needs is crucial for U.K. online retailers

Chris Robinson, CEO at Yonder Digital Group, explains why U.K.-based online retailers will lose if they don't realize when consumers are shopping and when they…

Purdue University slam dunks with LED displays from Daktronics

November 22, 2017

Purdue University is upgrading Mackey Arena in West Lafayette, Indiana, adding 13 LED displays from Daktronics. The company will deploy a center-hung display…

2018 will bring Lord & Taylor to Walmart.com shoppers

November 22, 2017

Walmart.com and Lord & Taylor are teaming up to launch a flagship store on Walmart's e-commerce site come Spring 2018.

Stephen Hawking claims AI will destroy humans

November 14, 2017

Artificial intelligence could prove to be deadly to the human race, according to physicist Stephen Hawking, who told the audience at the recent Web Summit in…

Webinar: How, why and where artificial intelligence is taking root in retail

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Tractica analyst Mark Beccue and Interactions Vice President of Marketing Jane Price offer valuable insight on how and why AI is no longer a buzzword, but…

Swyft acquires ZoomSystems

November 13, 2017

Swyft, Inc. has acquired NewZoom LLC, a provider of automated retail systems, in a cash and equity transaction. The Swyft purchase of ZoomSystems enables both…

Consumers love retailers with multiple channels, reveals survey

November 8, 2017

The more channels available for customer service, the happier a consumer is, reveals a Narvar survey on shopper behavior.

Retail brands not hitting the mark when it comes to chatbot experience

November 8, 2017

While a good number of consumers, 72 percent, say online chat interaction makes for a more loyal customer and nearly a third will use chatbots, the experience…

The new face of disruption: Retail in the digital age

David Rosen, digital transformation technologist and strategist,TIBCO Software, shares how industry leaders, like Amazon, are laser focused on innovating the…

Why is everyone so freaked out about automated customer service?

Nick Francis, CEO of Help Scout, shares how automation, if done well, can lead to higher customer satisfaction and a better experience. Instant gratification…