Consumer Behavior News
Millennials willing to pay more for a top mobile experience
March 8, 2018
Millennial consumers are willing to spend more if the return is a five-star mobile experience, according to a Worldpay research report.
read nowSt. Patrick's Day spend will hit record-setting $5.9B, claims survey
March 6, 2018
Lots of Americans will be spending money to celebrate the annual Irish holiday, St. Patrick’s Day, to the tune of $5.9 billion this year.
read nowStudy: Consumers are spending, tapping social media, blogs for product research
February 26, 2018
A TD Bank study reveals 73 percent of consumers made a major purchase in the last year, and the biggest spenders are using social media and blogs to conduct…
read nowValentine's Day shoppers heading into stores for gifts
February 13, 2018
A Citi Retail Services survey reveals nearly half, 48 percent, of consumers seeking to buy a Valentine's Day gift will walk into a store.
read nowSurvey: Data, top tier buy-in are key to successful customer experience
February 9, 2018
Retailers aiming to shore up the customer experience, and return on investment with CX technology, need to focus on getting executive support and ensuring…
read nowConsumers love online search but are still buying in stores
February 8, 2018
A new research report reveals seven in 10 consumers are searching online for products but are heading into a brick-and-mortar retailer to make the purchase.
read nowConsumers not really understanding AI, claims study
February 1, 2018
While the retail segment is embracing artificial intelligence, the consumer is still a bit leery and not fully understanding the technology, according to a…
read nowEconomy boasts solid growth rate
January 31, 2018
The good news continues for the retail industry as the U.S. economy grew at a rate of 2.6 percent in the last three months of 2017.
read nowTop Valentine's gift not something found on a shelf, reveals study
January 31, 2018
This Valentine's Day holiday will be a big one for retailers, although the top wanted, and given, gift isn't something that can be found on a shelf or a hanger.
read nowNew York City Nike customer experiences rankle neighbors
January 25, 2018
The Nike store at 22 Mercer St., in New York City, is engaging with customers in a big way, but it's rubbing its neighbors the wrong way.
read nowConsumers like self-service more than associate interaction, reveals survey
January 24, 2018
If consumers have a choice they're more likely to tap self-service technology versus interacting with a retail sales associate, according to a SOTI survey.
read nowAmerican Airlines going cashless at Miami airport
January 22, 2018
Travelers flying out of Miami International Airport on American Airlines won't be taking cash for checking bags and overweight bag fees.
read nowPersonal experience playing bigger role in purchase, reveals report
January 9, 2018
A good majority, 80 percent, of consumers are more likely to buy when a brand is delivering a personalized experience.
read nowTarget has a rosier outlook on 2018 thanks to holiday sales
January 9, 2018
A robust holiday sales season has Target revamping its expectations for the fourth quarter, raising its fourth quarter and full-year 2017 EPS guidance.
read nowNational Returns Day will be busy, claims UPS report
January 3, 2018
Tuesday, Jan. 3, is National Returns Day, and it's expected to be a record setter as UPS predicts 1.4 million items will be returned. That represents an …
read nowNovember retail beats last year's sales by 6%
December 28, 2017
It was a happy November for retailers as sales increased 6 percent compared to a year ago, according to the National Retail Federation.
read nowRetailers may be missing in-store sales opps, claims study
December 26, 2017
A Scandit survey reveals 74 percent of shoppers feel positive toward brick-and-mortar retailers, but a lack of digital engagement is prompting them to buy…
read nowCiti Retail study reveals shopper savings in play this season
December 26, 2017
A nationwide study from Citi Retail Services reveals more than two thirds of U.S. consumers who participate in a rewards program expect to save about $149 this…
read nowExtended retail hours may not be a winning strategy, claims IBM
December 22, 2017
Retailers extending store hours may not find it a winning proposition, according to IBM holiday season predictions, and they will likely have the weather to…
read nowEmotions play big role in customer engagement, report reveals
December 20, 2017
A strong emotional engagement with the consumer could help retailers boost annual revenues by 5 percent, according to a Capgemini report.
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