Industry experts offer up 2018 predictions on retail customer experience

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

With the close of 2017, a year which brought big news in retail customer experience strategy, technology and trends, Retail Customer Experience shares a hefty…

3D virtual concierges deliver enhanced retail experiences

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Intelligent virtual assistants enable hotels to boost customer experience by allowing guests to interact with a 2D or 3D agent via digital signage, kiosks or…

2017 retail influencer: Amazon

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Customer experience is the dominant strategy in retail, and Amazon dominated in 2017 by innovating on everything from supply chain to faster delivery to…

Kroger advancing self-checkout strategy

December 29, 2017

Supermarket chain Kroger is set to expand its self-checkout service to 400 stores in 2018, according to a report from the Cincinnati Business Courier.

2017 in review: The top 5 blogs

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Retail Customer Experience is home to a growing blog sphere, and the diverse opinions, insights, tips and advice are invaluable to readers. Here are the top…

Walmart testing new personal shopping experience

December 28, 2017

Walmart is reportedly tapping text to provide a new personalized shopping experience for the wealthy busy mom.

2017 in review: Walmart, Buffet, Target led top read news

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

The top five news items on Retail Customer Experience in 2017 focused primarily on big brand retail news and insight offered by big names.

NYC Amtrak boosts travel experience

December 27, 2017

Amtrak is focused on helping consumers and travelers find their way around New York City's Penn Station more easily with a new "FindYourWay" app, according to…

South African retailer delivers digital journey boasting digital signage

by Bradley Cooper — Editor, ATM Marketplace & Food Truck Operator

Clicks aimed to deliver a better customer experience that informed distracted customers. With a digital signage solution, the retailer was able to boost dwell…

How digital signage boosts the real estate customer experience

In real estate, buyers and sellers expect up-to-date and engaging content on all communication platforms. This flexibility allows agents to update their…

Brother Mobile Solutions, Petrosoft partner on retail solutions strategy

December 25, 2017

Brother Mobile Solutions is partnering with Petrosoft, a provider of cloud-based solutions, and will be using Brother's RuggedJet mobile printers with its…

How to best deal with a giant-size crisis

by Chip Bell — Customer Loyalty Consultant/Author, Chip Bell Group

Chip R. Bell offers up insight on how to deal with crisis situations that demand an escalated level of recovery response. Retailers that believe they can "wing…

Create an exceptional customer experience for the holiday season

Scott Voigt, co-founder/CEO, FullStory, explains why excellent customer experience can largely be distilled in two words: speed and convenience.

2017 in Review: Top 5 features highlight retailer experiences

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Retail Customer Experience readers love getting insight from those in the trenches, and this year's top five articles illustrate that hunger.

Emotions play big role in customer engagement, report reveals

December 20, 2017

A strong emotional engagement with the consumer could help retailers boost annual revenues by 5 percent, according to a Capgemini report.

Why omnichannel is a must and how to make it successful

Roger Niederer, head of merchant services, SIX Payment Services, explains why providing a seamless payment experience, that can follow the customer along their…

Erewhon Market shares retail store design tips, advice

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

The all-natural grocer is working with partner Retail Design Collaborative in designing its fourth location. The partners offer up what’s critical in retail…

Kagan: Every retailer success depends on golden rule

by Jeff KAGAN — Wireless Analyst, Telecom Industry Analyst

Jeff Kagan talks the golden rule in retail success: personal service. Yet, most companies don't train workers to treat the customers well.

Not-so-happy holidays: New problem projected to steal cheer from retailers

Chemi Katz, co-founder and CEO, Namogoo, explains why retailers need to be aware of journey hijacking and how to work to regain control of the customer journey.

Best Buy embraces innovative tech to deliver a richer customer experience

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

The electronics retailer is prepping enhanced text communication by tapping the emerging communication protocol, Rich Communications Services, to provide…