Why the best retail technology makes associates more, not less, visible

The human element isn't something you bolt on through training or policy alone. It's shaped by how the store operates day to day.

Costco tweaks its iconic hot dog deal

May 12, 2026

Costco is still selling its well-known, and beloved, $1.50 hot dog deal (a quarter-pound all-beef dog and a 20-ounce soda with endless refills) but the…

Tariff timeline: White House actions, declarations, reversals

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Given the tariff impact to the retail industry RetailCustomerExperience is keeping a timeline of tariff pronouncements.

Mobility at the forefront: How mobile POS is redefining specialty retail

Mobile POS is reshaping specialty retail at the moment of decision. Retailers are equipping associates to assist customers, complete transactions anywhere in…

Amazon adds Ozempic to pharmacy kiosks

May 8, 2026

Amazon Pharmacy is expanding its diabetes treatment offerings by adding the pill version of Ozempic to its pharmacy platform and select kiosks, while also…

Disneyland deploys facial recognition tech

May 7, 2026

Disneyland has installed facial recognition technology at some entrances to the California park in a quest to stop fraud and speed up visitor re-entry.

Vitamin Shoppe leader talks delivery strategy

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Leanna Buttner, senior director of digital commerce for The Vitamin Shoppe, shares insight on the retailer's strategy to expand same-day delivery into its own…

Bookstore promos shop with vending machine

May 5, 2026

A book vending machine has launched at Krog Street Market in Atlanta, according to a Secret Atlanta report, offering readers a convenient way to pick up books…

How digital signage is changing hospitality customer experience

by Bradley Cooper — Editor, Connect Media

Going forward, hospitality AV will be more connected, more intelligent and more immersive than ever before. Systems will increasingly operate as part of a…

How leading retailers are re-thinking the role of the shopping cart

by Fraser Neil — Chief Sales Officer, Cust2Mate

The shopping cart has always been central to the store. In 2026, the retailers pulling ahead are the ones finally treating it as a strategic asset, not just a…

Maryland 1st state to ban surveillance pricing in grocery outlets

April 29, 2026

Maryland is the first U.S. state to outlaw the use of surveillance pricing in grocery stores and the use of personal data to set potentially higher prices.

Evolvending, ART planning more airport expansions

April 29, 2026

Evolvending and partner Automated Retail Technologies plan to expand their automated dining solution across three more U.S. airports in the next quarter…

Retailers brace for self-checkout limits

April 29, 2026

Major U.S. retailers including Walmart, Target and Costco are facing potential operational changes as lawmakers in several states move to tighten regulations…

What makes luxury customer support operationally different

by Anna Bielikova — Chief Operations Officer, Simply Contact

Luxury support is not defined by politeness or its anticipatory nature. It stands out through operational control, speed of decisive action and agents who…

Texas liquor store tests robotic fulfillment tech

April 28, 2026

A Dallas liquor store is testing an automated retail concept that replaces traditional shelving with a robotic fulfillment system, according to a Dallas…

Home Depot solves Pro customers' top headache with real-time delivery tracker

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Home Depot's live tracking tool, available via Home Depot’s website and app, solves what had been a big issue for its Pro customers -- the lack of insight on…

L.L. Bean taps Amperity to revamp customer journey, boost loyalty

April 22, 2026

L.L.Bean has tapped Amperity's Customer Data Coud to revamp end-to-end customer journeys and boost loyalty by delivering more personalized, retention-focused…

Lowe’s debuts home maintenance subscription program powered by store associates

April 13, 2026

Lowe's has launched a store associate-powered home maintenance subscription called HomeCare+.

Verizon hospitality leader shares insight on eliminating retail's phantom inventory

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Verizon's hospitality strategy leader Katie Riddle shares insight on how to avoid phantom inventory and how computer vision technology is giving retailers…

Amazon to stock weight loss drug in clinic kiosks

April 10, 2026

Amazon.com plans to begin stocking Eli Lilly's newly approved oral weight loss drug at kiosks located in some of its primary care clinics, while also offering…