Customer Service News & Media
Travelers happier with airports
September 24, 2026
Airport satisfaction jumped "significantly" this year, according to the J.D. Power's annual North America Airport Satisfaction study, and the higher ratings…
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Kwik taps Par Technology for guest engagement strategy
September 23, 2026
Kwik Fill has selected PAR Retail as a strategic technology partner to help Kwik Fill deliver more relevant, personalized customer experiences while building a…
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Home Depot seeks food truck operators for new program
September 18, 2026
The Home Depot's food operations program, in which the home improvement retailer partners with local and regional food vendors to offer food options outside…
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How AI helps turn customer feedback into operational decisions in real time
by Sasha Kosmowski — Chief Customer Officer, MelodyArc
Customers will continue to surface problems before most reporting systems do. AI can make that evidence visible early enough for retailers to trace the issue…
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Crocs deploy customer support agents
September 17, 2026
Crocs, a casual footwear retailer, has replaced a scripted self-service support approach with a conversational shopping and support experience.
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Virginia bakery deploys 24-hour dessert pickup lockers
September 17, 2026
Shyndigz, a Richmond, Virginia bakery, has opened 18 refrigerated self-service lockers that allow customers to pick up desserts around the clock, according to…
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Israeli hotel group deploys AI-powered holographic check-in kiosk
September 16, 2026
Israeli hotel group Astral Hotels is introducing an artificial intelligence-powered self-service kiosk featuring a life-sized holographic avatar that can check…
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Walmart expands restaurant delivery business with Papa Johns partnership
September 16, 2026
Walmart is expanding its restaurant delivery business through a partnership with Papa Johns, allowing customers to order pizza and other menu items alongside…
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Target names Mark Weinstein as guest experience officer
September 14, 2026
Target has named Mark Weinstein as guest experience officer and chief marketing officer.
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Why merchandising must follow behavior, not dates
by Aneesh Dhawan — CEO & Co-Founder, Knit
Merchandising used to be about timing, but now, it has to be about understanding. With solid enough research, the smartest brands won’t predict the future…
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Target launches AI features for faster customer discovery, shopping
September 11, 2026
Target has added AI-powered features into its app to make shopping easier, more inspiring and more personal for the shoppers.
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Kim Kardashian’s Skims brand teams with DoorDash
September 11, 2026
Skims, a fashion brand from reality star Kim Kardashian, is partnering with DoorDash for on-demand delivery from all Skims stores in the U.S.
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Target launching beauty studio promising elevated shopping experience
September 8, 2026
Target Corporation will launch the Target Beauty Studio, a beauty destination featuring a curated assortment of more than 1,600 products. The studios will open…
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Kohl's taps Arianne Parisi as chief customer officer
September 8, 2026
Kohl's has named Arianne Parisi as its chief customer officer, reporting to CEO Michael J. Bender. She had been serving as Kohl's chief digital officer since…
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Southwest teams with Chase on first-ever airport lounges
September 8, 2026
Southwest Airlines Co. has started construction on the first of four airport lounges, initiating its first-ever airport lounge network.
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Publix changes self-checkout line rule
September 4, 2026
Grocery brand Publix is changing a longtime self check-out rule as a way to give store associates more flexibility when it comes to customers using the…
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Tariff timeline: White House actions, declarations, reversals
by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media
Given the tariff impact to the retail industry RetailCustomerExperience is keeping a timeline of tariff pronouncements.
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Boscov’s teams with Manhattan to modernize fulfillment
September 3, 2026
Boscov's, a family-owned department store chain with 51 locations across nine Mid-Atlantic and Northeast states, has selected Manhattan Associate's ActiveOrder…
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Buc-ee’s traffic tops 210M annual trips
September 2, 2026
Convenience and fuel retailer Buc-ee's has hit a big benchmark — more than 210 million annual trips, according to a Numerator report.
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Topgolf, Family Entertainment Group team up to create exceptional guest experiences
September 2, 2026
Family Entertainment Group, a national developer and operator of entertainment experiences, is partnering with Topgolf to create exceptional guest experiences…
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