Sarah Tarraf, director, customer experience at Gongos, Inc., explains how Integrating digital strategies with all the humanistic qualities of the in-store experience showcases the value of an in-person interaction in an omnichannel world.
Franchise leaders from ClimbZone, Fiorentino, PrimoHoagies and PJ's Coffee offer up tips for emerging franchisors and future franchisees.
Jamus Driscoll, CEO, Moltin, explains why retailers with an agenda of speed and innovation should consider augmenting their commerce platform with microservices.
Chip Bell explains why the emotional connection in the customer experience game is a mere table stake, not an extra or a value-add. It is the rule, not the exception. The absence of an emotional connection is the definition of a poor customer experience.
John Larson, senior partner at John Larson & Company, shares how retailers can "play it smart" and take advantage of the back-to-school shopping season while minimizing any adverse impact on frequent, loyal customers.
Lisa van Kesteren, CEO and Founder of SeeLevel HX, offers retailers three steps to take to ensure that the customer experience remains steadfast for each and every customer.
Jeff Kagan examines trends and technologies coming to play in the retail grocery segment.
Funda Denizhan, consultant manager, Valtech Sweden, provides insight on the retail renaissance and the success factors driving it.
Will Devlin, senior director of marketing for MessageGears, offers up three ways retail marketing leaders can tap email to drive growth.
Nick East, CEO, Zynstra, explains why there is more at play with the in-store experience than just optimizing efficiencies. Innovation, he writes, is playing a key role in the customer experience and operations and edge technology is going to help retailers differentiate from the competition.
Blogger Chip Bell offers up insight on why a retailer must become a trusted organization that treats customers like valued neighbors and finds ways to do unexpected favors for customers.
Andy Tow, managing director of Retail Marketing Group, explains why in-store retailers should be encouraging customers to 'play and stay' rather than 'grab and go’ and offers practical tips for providing an engaging customer experience.
Robert Hayes, CMO of eComchain, says brands first need to ask 'who is your customer' and then strive to ensure there is never a barrier between a brand and the end consumer.
Dina Townsend, vice president, retail practice leader at RMG, explains that while a key goal of retail is a frictionless customer journey, making it a reality is much easier said than done.
As Prime Day arrives Monday, expanded this year a bit to 36 hours, at least one retail competitor is fighting back.
Bryan Pearson takes a look at eight emerging or taken-for-granted brands roaring against the competition.
This year's Retail Customer Experience Top 100 report reveals what online and brick-and-mortar players are doing to advance the customer experience. It also reveals that Costco beat out Target to land in third place -- no small news.
Jeff Kagan explains why checkout technology is an important piece of the retail customer experience puzzle to win customers' hearts.
John Padgett, Carnival Cruise chief experience and innovation officer, outlined the company’s digital and guest-centric strategy in a keynote at the recent ICX Summit conference.
This month Networld Media Group will begin publishing WorldofMoney.com, a daily news brief covering issues and events that affect the business of money and the transfer of value.