3 steps for reinventing customer service with social support

HP Director Kriti Kapoor explains how social media is rapidly becoming the main conduit for customer care and support and why, if your company hasn't moved in…

Cisco talks virtual reality and customer experience in retail

Cisco's Shaun Kirby, CTO, Rapid Prototyping, talks augmented reality and virtual reality and the tremendous consumer uptake.

Cases Look Fully Stocked Using Less Product with New Filler Cube

Achieve a full look in cases using less product with the Aluminum Filler Cube from FFR Merchandising.

Kohl's Pay is here

October 10, 2016

And here comes another Pay.

Mall of America celebrates Thanksgiving by closing for the day

October 7, 2016

The biggest U.S. mall is closing on Thanksgiving for the first time ever, though the 500-plus retail stores housed inside have the option to remain open on the…

Hammered Silver Card Holders Add Artistic Elegance to Displays

Add artistic elegance to displays with new Hammered Aluminum Card Holders from FFR Merchandising.

Maximize Fresh Product Presentation with Divided Step Organizer

Maximize fresh product presentation with the versatile Shelf Organizer With Step from FFR Merchandising.

4 ways mobile can boost the bottom line

James Robins, CMO at Canvas, offers up four ways mobile technology can help retailers improve the bottom line, and make for happier customers and a happier…

Tiffany & Co. beating Amazon in consumer passion

September 21, 2016

Amazon may hold the highest awareness among consumers, but Tiffany & Co. is the most passionately and positively discussed brand. That is just one finding…

Add Signs to Floral and Plant Displays with New Pin Stick Sign Holder

Lift floral and plant sales with attention-grabbing signage using the new Pin Stick Sign Holder from FFR Merchandising.

Consumers expect to get holiday shopping done before turkey day

September 19, 2016

Early discounts are one reason one third of consumers expect to finish holiday shopping before November, and many of those shoppers will hit Amazon for…

Google pushes out 2-day delivery to 40M new customers

September 15, 2016

Midwest consumers can now tap Google's two-day delivery service, as Google expands the service to 40 million Midwest customers.

Popular Magnetic Adapter Now Available in Longer Length with More Magnets

Get the strongest hold with more magnets in the popular CH-10 Magnetic Adapter from FFR Merchandising.

Office Depot extends partnership with dunnhumby

September 7, 2016

Dunnhumby and Office Depot are extending a partnership focused on data analysis to boost the customer experience.

Versatile New Clip-On Sign Holder Swivels for Ideal Viewing Angle

Add eye-catching signs to displays and fixtures throughout the store with the attractive, new Clip-On Sign Holder with Two-Way Swivel from FFR Merchandising.

United Airlines, Freebirds World Burrito share insight on location-based marketing

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

There is a well-worn philosophy when it comes to the real estate industry: Location is everything. The same is true for the retail segment when it comes to…

Create Eye-Catching Wall of Produce with Eight New Slant Back Rack Accessories

Create eye-catching, shrink-reducing produce displays with new accessories for the Two-Piece Slant Back Rack from FFR Merchandising.

Dunkin' Donuts, Pita Pit share tips for driving mobile app adoption, use

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Digital gurus at Dunkin' Donuts and Pita Pit offer up real-life insight on mobile app strategy.

Square teams with TouchBistro, Vend users to process payments

August 29, 2016

Square has announced integrations with TouchBistro and Vend to give merchants who use those systems the ability to process payments with Square, according to a…

Amazon, Great Clips share advice for developing a best-in-class mobile experience

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

When it comes to creating a best-in-class mobile experience for the retail consumer it’s about testing and learning, adjusting to new form factors and tapping…