Chewy bests Amazon in customer satisfaction ranking

March 18, 2025

When it comes to online retail customer satisfaction Chewy.com is top of the list.

Giving Tuesday: NRS Cares and El Especialito Surprise Customers by Paying for Groceries at SOL Deli in Newark

National Retail Solutions (NRS), through its community outreach initiative NRS Cares, teamed up with El Especialito, the leading Spanish-language newspaper, to…

Man arrested for alleged skimming scheme at Walmart self checkouts

March 17, 2025

Marcus Covaci, 20, of Gettysburg, has been arrested and charged with allegedly placing skimming devices on self-checkout registers at Walmart stores in…

Amazon 'Just Walk Out' tech arrives in North Dakota convenience store

March 17, 2025

Enerbase Cooperative Resources has opened the Midwest's first convenience store utilizing Amazon's "Just Walk Out" technology at its South Broadway Cenex…

Lowe’s debuts AI-powered virtual advisor tool

March 14, 2025

Lowe's has launched 'ask Mylow,' an AI-powered virtual advisor to help with home improvement projects.

3 tips for using tech, data to improve customer experience

by Mike Groesch — Senior VP, Commerce Support, NCR Voyix

Here are three technology and data-related suggestions to ensure you deliver the customer experience consumers not only want but expect from your brand.

Batteries Plus franchisee Corey Robinson named as a IFA franchisee of the year

March 14, 2025

Corey Robinson, owner of 12 Batteries Plus stores, has been named a 2024 Franchisee of the Year by the International Franchise Association.

Teenager launches successful vending machine business in laundromat

March 13, 2025

Crosby Wills, a 13-year-old student at Acton Academy Placer in Sacramento, has installed and is operating a vending machine at a local laundromat, Country Tubs…

Aldi UK adds lottery ticket sales to self-checkouts

March 13, 2025

Aldi, a major supermarket chain in the U.K., is partnering with National Lottery operator Allwyn to introduce lottery ticket sales at its self-checkout…

India airport aims to increase self-baggage drop kiosk usage

March 12, 2025

Kolkata's Netaji Subhas Chandra Bose International Airport in India is implementing measures to increase passenger utilization of self-baggage drop kiosks. The…

Over half of consumers not willing to hand off shopping to AI just yet

March 11, 2025

When it comes to shopping 66% of U.S. consumers would not let AI make purchases on their behalf, even it it meant a better deal and 58% are worried about how…

Tailor the customer journey with human-centric storytelling that makes an impact

by Chris Bretschger — CEO-Managing Partner, Bastion

The online experience includes a myriad of product and service ads that bombard consumers on virtually every channel. From Facebook to Google to Instagram…

Albertsons taps Susan Morris for CEO role

March 11, 2025

The Albertsons Companies, Inc. has announced a CEO succession plan that will place Susan Morris, now EVP and chief operations officer, in the role of CEO…

Most consumers want texts from brands they love on a regular basis

March 10, 2025

Four out of five consumers want to get text messages from the brands they love at least once a week and 86% prefer redeeming brand offers that arrive in a…

Radar CEO offers insight on how geolocation tech is helping retailers

Radar CEO Nick Patrick shares insight on how retailers, including Dick's Sporting Goods, is using Radar's geofencing SDKs and maps APIs to power location-based…

Presented by Radar

How The North Face transformed its London flagship into a digital immersive shopping experience

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

The North Face worked with Mood Media to design an in-store experience providing an escape from urban bustle. A highlight is a LED wall that serves as a…

Aldi taps Digital Wave to drive better automation of digital channel product descriptions

March 10, 2025

Grocery chain Aldi is deploying Digital Wave Technology's GenAI solutions to automate product copy and enhance product data accuracy.

Brandon Waters named CIO at Books-A-Million

March 7, 2025

Books-A-Million has promoted Brandon Waters to the role of CIO, leading the brand's tech strategy and initiatives.

UK retailer Boden taps First Insight tech to improve merchandising decisions

March 7, 2025

Boden, a U.K.-based online apparel retailer, is deploying First Insight's AI-powered decision intelligence to integrate real-time consumer demand signals into…

Wawa opening 1st Ohio store come April

March 6, 2025

Wawa will celebrate the opening of its first Ohio location on April 16.