News & Media
Home Depot debuts Magic Apron to help customers get needed answers
March 19, 2025
The Home Depot has debuted an AI-powered suite of tools, called Magic Apron, focused on helping customers get answers on home improvement questions.
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Self-checkout boycott drives change at Britain retailers
March 19, 2025
Elderly residents in Bridgwater, England, are boycotting supermarkets like Asda and M&S in protest of the increasing reliance on self-checkout machines…
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Bath & Body Works debuts revamped store design
March 18, 2025
Bath & Body Works has launched a new store design called Gingham.
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Who owns the retail returns process? The impact and challenges of disjointed strategies
by Tim Robinson — Corporate Vice President, Returns, Blue Yonder
The retail returns landscape is shifting as businesses adjust their returns policies to reduce the cost burden and limit logistical challenges. Retailers have…
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Here comes Gen Beta: What retailers need to know about this consumer demographic
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Christy Parrish, director of client partnerships at Cordial, shares insight on what will set Gen Beta apart from older consumer cohorts and the anticipated…
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Chewy bests Amazon in customer satisfaction ranking
March 18, 2025
When it comes to online retail customer satisfaction Chewy.com is top of the list.
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Man arrested for alleged skimming scheme at Walmart self checkouts
March 17, 2025
Marcus Covaci, 20, of Gettysburg, has been arrested and charged with allegedly placing skimming devices on self-checkout registers at Walmart stores in…
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Amazon 'Just Walk Out' tech arrives in North Dakota convenience store
March 17, 2025
Enerbase Cooperative Resources has opened the Midwest's first convenience store utilizing Amazon's "Just Walk Out" technology at its South Broadway Cenex…
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Lowe’s debuts AI-powered virtual advisor tool
March 14, 2025
Lowe's has launched 'ask Mylow,' an AI-powered virtual advisor to help with home improvement projects.
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3 tips for using tech, data to improve customer experience
by Mike Groesch — Senior VP, Commerce Support, NCR Voyix
Here are three technology and data-related suggestions to ensure you deliver the customer experience consumers not only want but expect from your brand.
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Batteries Plus franchisee Corey Robinson named as a IFA franchisee of the year
March 14, 2025
Corey Robinson, owner of 12 Batteries Plus stores, has been named a 2024 Franchisee of the Year by the International Franchise Association.
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Teenager launches successful vending machine business in laundromat
March 13, 2025
Crosby Wills, a 13-year-old student at Acton Academy Placer in Sacramento, has installed and is operating a vending machine at a local laundromat, Country Tubs…
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Aldi UK adds lottery ticket sales to self-checkouts
March 13, 2025
Aldi, a major supermarket chain in the U.K., is partnering with National Lottery operator Allwyn to introduce lottery ticket sales at its self-checkout…
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India airport aims to increase self-baggage drop kiosk usage
March 12, 2025
Kolkata's Netaji Subhas Chandra Bose International Airport in India is implementing measures to increase passenger utilization of self-baggage drop kiosks. The…
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Over half of consumers not willing to hand off shopping to AI just yet
March 11, 2025
When it comes to shopping 66% of U.S. consumers would not let AI make purchases on their behalf, even it it meant a better deal and 58% are worried about how…
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Tailor the customer journey with human-centric storytelling that makes an impact
by Chris Bretschger — CEO-Managing Partner, Bastion
The online experience includes a myriad of product and service ads that bombard consumers on virtually every channel. From Facebook to Google to Instagram…
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Albertsons taps Susan Morris for CEO role
March 11, 2025
The Albertsons Companies, Inc. has announced a CEO succession plan that will place Susan Morris, now EVP and chief operations officer, in the role of CEO…
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Most consumers want texts from brands they love on a regular basis
March 10, 2025
Four out of five consumers want to get text messages from the brands they love at least once a week and 86% prefer redeeming brand offers that arrive in a…
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Radar CEO offers insight on how geolocation tech is helping retailers
Radar CEO Nick Patrick shares insight on how retailers, including Dick's Sporting Goods, is using Radar's geofencing SDKs and maps APIs to power location-based…
Presented by Radar
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How The North Face transformed its London flagship into a digital immersive shopping experience
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
The North Face worked with Mood Media to design an in-store experience providing an escape from urban bustle. A highlight is a LED wall that serves as a…
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